Scott Kostecki

I'm very disappointed with the customer service approach taken by the Service Manager, as well as the lack of EV knowledge on the part of the service advisors and the only EV service technician. There is a taken by the Service Manager, as well as the lack of EV knowledge on the part of the service advisors and the only EV service technician. There is a charge of $210 for 1 hour of diagnostic time and the technician spent an hour with my 2013 Leaf only to determine that my issue could not be resolved, there is no fix because the car has 2G internet which no longer exists. This should have been immediately recognized given the age of the car, no diagnostic time required. In this case, even though diagnostic time was spent, good customer service would have been to not charge the diagnostic fee for a problem that the dealership determined it could not fix. Thing is, there is a way to fix the problem. It took me 10 minutes on Google to find the fix, and after getting the car home it took me 5 minutes to implement the fix. Yes, I should have done the research before taking the car in for service, but based on the lack of knowledge and lack of empathy exhibited by the Suntrup Nissan service department I will not be going back there. More

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Scott was quick to respond, polite, courteous, respectful, efficient, competent and caring. He is awesome. I very very highly recommend him. respectful, efficient, competent and caring. He is awesome. I very very highly recommend him. More

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PLEASE COME DOWN TO SEE ANNAIE JUST AMAZING WORK SO AMAZING I CANT STOP YELLING sorry. AMAZING I CANT STOP YELLING sorry. More

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Great people at a great dealership that go and beyond for their customers that they treat like family! their customers that they treat like family! More

by martan52 Verified Customer Verified Customer

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Have used Suntrup Nissan service department go a number of years and have found them to be helpful. of years and have found them to be helpful. More

by katekev Verified Customer Verified Customer

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Excellent service. My wife waited for the vehicle and the work was done fast and with no issues. My wife waited for the vehicle and the work was done fast and with no issues. More

by MARIOJIMENEZS Verified Customer Verified Customer

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Fast friendly and informative service! job was done. Early car is running smooth. I was very pleased with my experience. . Thanks, Scott Kostecki. and Suntrup job was done. Early car is running smooth. I was very pleased with my experience. . Thanks, Scott Kostecki. and Suntrup More

by mh.shy1.mh Verified Customer Verified Customer

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Got me in and out in about an hour. Loved the report of the inspection. Were helpful and did not push any expensive repairs, etc. Loved the report of the inspection. Were helpful and did not push any expensive repairs, etc. More

by marie.piayai Verified Customer Verified Customer

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Dan was great and really tried helping as much as possible. The issue I had was with the purchasing dealership and warranty company, but Dan was great in helping and communicating with me. possible. The issue I had was with the purchasing dealership and warranty company, but Dan was great in helping and communicating with me. More

by Kpoehl1317 Verified Customer Verified Customer

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Great service. Employees are prompt and predictions for finishing your car are accurate. Clean facility. Employees are prompt and predictions for finishing your car are accurate. Clean facility. More

by raychwrites Verified Customer Verified Customer

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