Scott Lupo | Page 38

Starting with the good news about our recent Genesis purchase, we love the vehicle including all of the many bells and whistles. We get compliments all the time on how beautiful the car looks; however, purchase, we love the vehicle including all of the many bells and whistles. We get compliments all the time on how beautiful the car looks; however, we had a major customer service issue with Graham Watson, the general manager. He cheated us out of our negotiated deal and changed the agreed upon price by fooling us and then blatantly ignoring us. He even stated that he is “too busy” to respond to our many phone calls, voice mails, emails, and other communications asking him to discuss the matter. There are many people working at Hyundai/Genesis of Orland Park located in Tinley Park, Illinois that were congenial and respectful to us as customers. Every person we spoke with at Family Hyundai including the finance manager, receptionist, other managers and our favorite salesperson assured us Graham was the only one who could rectify the matter. He never responded. He later said he had “too many customers” to get back to us which felt like racism and overt rudeness. When reading some of his other reviews and prior employee feedback, his actions toward us were unjust and seem to be slanted toward a particular kind of customer. The shame is we will be in the market for another new vehicle in about a year but will avoid this dealership because of how poorly Graham treated us. Having an executive management career within the retail industry, as well as a University of Chicago MBA (Master of Business Administration), my professional opinion is that every customer is important and should be treated like family (pun intended). The treatment received from Graham is inexcusable. For this reason alone, I can not in good conscious recommend this dealership to anyone. More

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Always the best experience at this dealership from start to finish. This was our 5th purchase from them and have to say, we have been treated great every single time. Can’t ask for better! to finish. This was our 5th purchase from them and have to say, we have been treated great every single time. Can’t ask for better! More

by JENNYJUNO1 Verified Customer Verified Customer

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Very good serviceOctavien J. was super helpful Very good service Octavien J. was super helpful throughout the purchasing process. He was super nice and patient were my family and I. Thank you. Very good service Octavien J. was super helpful throughout the purchasing process. He was super nice and patient were my family and I. Thank you. More

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Chris Powers and Mark Ott went above and beyond to make sure I was happy with my new car purchase. I highly recommend Family Hyundai. They will continue to be my dealership. sure I was happy with my new car purchase. I highly recommend Family Hyundai. They will continue to be my dealership. More

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Fantastic service as usual. I have purchased many cars from Family Hyundai!!! And will continue to buy or lease my cars from them!!! Big Thank You!! To Mayweather for making my experience great!! from Family Hyundai!!! And will continue to buy or lease my cars from them!!! Big Thank You!! To Mayweather for making my experience great!! More

by Jstanton83 Verified Customer Verified Customer

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Excellent service. Skip is my go to guy and has been for Excellent service. Skip is my go to guy and has been for all my new cars. This is my 6th car. He went out of his way to find my car at another deale Excellent service. Skip is my go to guy and has been for all my new cars. This is my 6th car. He went out of his way to find my car at another dealer and even offered to come in on his day off to assist me. More

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This is our 4 th car from Family Hyundai the last 2 Jaclyn has been our salesperson and has done a great job for us. Very pleased with this dealership. Jaclyn has been our salesperson and has done a great job for us. Very pleased with this dealership. More

by Fswiech Verified Customer Verified Customer

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They went to another dealer to get the car I wanted. Found a better finance deal for me then I had already had planed. Great place. Found a better finance deal for me then I had already had planed. Great place. More

by TGPII Verified Customer Verified Customer

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Rick Gushi at Family Hyundai was so easy to work with. Everyone was great! Made car buying process a breeze! I would definitely recommend Rick at Family Hyundai Everyone was great! Made car buying process a breeze! I would definitely recommend Rick at Family Hyundai More

by EDGEWORTH09 Verified Customer Verified Customer

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Friendly, very knowledgeable people. Well organized. Make purchasing a car a pleasure. Very honest down to earth sales, after sale,and finance departments. General manager Graham Watson was extremely h Make purchasing a car a pleasure. Very honest down to earth sales, after sale,and finance departments. General manager Graham Watson was extremely helpful. My salesman P J Smith was wonderful and extremely helpful. More

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