Scott Morrison

First they sold me a car with thread bare tires. I wanted to check under the car before I bought it, but they wouldn’t let me. I went to do a rotation when I was changing the oil (less than 5 weeks I wanted to check under the car before I bought it, but they wouldn’t let me. I went to do a rotation when I was changing the oil (less than 5 weeks after I bought the vehicle) and found the unsafe tires. The dealership said it was sold as is and passed their safety inspection. I went and replaced the tires, had my alignment checked before the new tires were put on and the alignment was perfect so it couldn’t have been an alignment issues that caused excessive wear in the few weeks I had owned the car. So do not trust any used cars they’re selling. Fast forward to today, July 22, 2025. I ordered parts for my car through the official Ford website to pick them up at the dealership to avoid spending an insane amount of money on shipping fees. I get there and only one part is at the dealership. So I double check, I did in fact order two parts. Where’s the other one? It was never ordered according to the guy working the parts counter. I asked what he meant since I ordered 2 parts and have the invoice confirming this. “When an order is placed online, one of our employees has to order the parts to be shipped here”. So for some reason instead of handling it using the official website, the dealership inserts themselves as a middle man. What is the dealership going to do to fix this? Nothing. They aren’t going to ship the other part to my house since they messed up. They aren’t going to put the parts in for me since they messed up. They aren’t going to refund the part or discount it because they messed up. This part is only sold from ford, none of the local shops carry it and even places like rock auto don’t have it. Your only option is to go through ford. If you can avoid it, don’t use this dealership for parts or used cars. More

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Great job repairing and replacing the brakes on my 2014 ford mustang. Truly appreciate the communication and professionalism during the process. ford mustang. Truly appreciate the communication and professionalism during the process. More

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Love the service in general. My truck was fixed in a very timely manner.. Thank you! My truck was fixed in a very timely manner.. Thank you! More

by Pchavarr1977 Verified Customer Verified Customer

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I only get my oil chance and small services done here. The customer service is great. I get my car taken care of 100%. Thank you and continue the great work. The customer service is great. I get my car taken care of 100%. Thank you and continue the great work. More

by kevin Verified Customer Verified Customer

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Always spot on on estimates as well as timeliness. Have multiple times offered me discounts for oil changes when money is tight. Have multiple times offered me discounts for oil changes when money is tight. More

by SEAN.BROWN300 Verified Customer Verified Customer

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Service was Great! Prompt & courteous! I will definitely recommend. Service advisor was polite and told me exactly when it would be ready. Prompt & courteous! I will definitely recommend. Service advisor was polite and told me exactly when it would be ready. More

by DWG718 Verified Customer Verified Customer

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Needed a pdf file and still have not received it. Called and was told they would send it to my email. Called and was told they would send it to my email. More

by adjct Verified Customer Verified Customer

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Kind, Friendly, quick service and at home service is a game changer. Highly recommended. Thanks. game changer. Highly recommended. Thanks. More

by DLILY0923 Verified Customer Verified Customer

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Desiree at the rental counter was very courteous and helpful. Had a great experience at Planet ford humble. helpful. Had a great experience at Planet ford humble. More

by NICKSECRIST Verified Customer Verified Customer

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Always super helpful and informative when receiving updates or needing help understanding service that was done. updates or needing help understanding service that was done. More

by mlambert55 Verified Customer Verified Customer

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