Scott Reid | Page 16

Acquiring my new 2017 Land Rover Discovery Sport During my initial visit to the dealership, Rob Beauchesne spent a good 3-4 hours with me helping me select the exact Discovery Sport model, color and During my initial visit to the dealership, Rob Beauchesne spent a good 3-4 hours with me helping me select the exact Discovery Sport model, color and features that I wanted. It turned out that my color, Scotia Grey, was not readily available with the upgraded stereo system that I desired. General Mgr Scott Reid spent a lot of time looking and found two matches somewhere but they didn't have the upgraded sound system. I considered other colors but at the end of the day decided to stick with my original choice, even though it had to be ordered. I was told it would be 3-4 months before I could take delivery. We were delighted when it actually only took 2 months!! As it turned out, Rob Beauchesne was away on vacation when I took delivery of my Discovery Sport but he still took the time to email me to let me know when the vehicle had arrived and that Ryan Barcenas would be taking care of me. He also continued with follow up emails to make sure that everything went smoothly, which it did and that I'm happy with my vehicle, which I am!! Scott was gracious enough to offer me $1,000 off of the purchase price, plus honor my TrueCar certificate and give me a discount on the mud flaps, which I later had installed. Brent Keller spent some time with me on the day I took delivery acquainting me the basic features of the vehicle. I was impressed with his knowledge. We agreed that he would come to my home the following Saturday for another lesson and to program my garage door opener. He never showed. My significant other was able to program the garage door opener. I've been reading the Owners Manual and viewing video tutorials to learn more about the vehicle's features and capabilities. Another small glitch occurred about 2-3 weeks after I took delivery. Debra Conroy left me a message on a Thursday afternoon confirming my service appointment the next day at 09:00. I had never made a service appointment nor had I been notified if the mud flaps had come in. I work Mon-Fri. Unfortunately, I didn't play her voicemail until Saturday. Other than those two glitches my overall experience was excellent. I especially cannot say enough about Rob Beauchesne's knowledge and dedication. At no point did I ever feel pressured. To say that he was incredibly helpful is an understatement. More

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Land Rover of Fort Myers is GREAT! Ryan Barcenas and Scott Reid were very helpful with my car purchase. Both of these guys made my car buying experience a good one! Ryan answered all Ryan Barcenas and Scott Reid were very helpful with my car purchase. Both of these guys made my car buying experience a good one! Ryan answered all of my questions and was very knowledgeable about all of the vehicles. Scott Reid made sure I got the best interest rate on my lease and got my car payment were I wanted it to be. Big thank you to them both!! More

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Excellent service Working with Samantha was a pleasure, she was so patient with our family when looking for our new family vehicle and was so kind. Highly recommend he Working with Samantha was a pleasure, she was so patient with our family when looking for our new family vehicle and was so kind. Highly recommend her and this dealership! More

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Great experience We went into this dealership one day, just looking to test drive. Between the knowledgeable staff, great customer service, and fantastic pricing, we b We went into this dealership one day, just looking to test drive. Between the knowledgeable staff, great customer service, and fantastic pricing, we bought our Jag that day. At no point did I feel that typical "car sales" approach that most dealerships or dealers make you feel. The team was friendly and helpful the whole way. More

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Excellent service, hassle free! Samantha was extremely helpful, courteous and knew all about the Land Rovers. I was very happy service she afforded me and her willingness to go the e Samantha was extremely helpful, courteous and knew all about the Land Rovers. I was very happy service she afforded me and her willingness to go the extra mile. More

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Fast pace to an F Pace! I came in wanting to learn about the Discovery Sport, but as Rob listened to me talk about my wants and needs lists, he suggested that I also consider I came in wanting to learn about the Discovery Sport, but as Rob listened to me talk about my wants and needs lists, he suggested that I also consider an F Pace. I liked it and liked it even better when Rob showed me the value it could be. Scott worked hard with the two of us to make a deal work, and Morgan handled all of the paperwork with gracious efficiency. Less than 24 hours after my first visit, I got to drive home a beautiful and fun F Pace R Sport. Thanks to each of you for making it an enjoyable experience. I look forward to an equally enjoyable relationship on the service side of things. I will do my best to send referrals your way. More

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Flawless Everyone from our Product Specialist, Dawn, through the whole buying process with Ron, Ryan, Scott & Morgan was phenomenal. This was the easiest, most Everyone from our Product Specialist, Dawn, through the whole buying process with Ron, Ryan, Scott & Morgan was phenomenal. This was the easiest, most professional, yet friendly buying experience we've ever had. Looking forward to many years of working with the dealership on the service/maintenance end of the transaction as well. More

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Best service that I've had at a car dealership! Kaih was an absolute pleasure to deal with. Will definitely be back for my next car. The service is outstanding also, Melanie xxxxxxto you for outstan Kaih was an absolute pleasure to deal with. Will definitely be back for my next car. The service is outstanding also, Melanie xxxxxxto you for outstanding customer service! More

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Excellent Experience I was very happy with my experience on the phone dealing with Scott. Once we arrived at the Dealership Derek took over as our salesman and we were tre I was very happy with my experience on the phone dealing with Scott. Once we arrived at the Dealership Derek took over as our salesman and we were treated with professional courtesy and expertise answering all of our questions and concerns.. Just to add a note on your service department. After arriving home we needed some new license plate holders and they were quickly overnighted to me.. Excellent Dealership.. Thank You Jaguar of Ft. Meyers.. More

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Super Experience Derek and Scott were a pleasure to work with. Both had superior product knowledge and made our time at the dealership a pleasure and were eager to acc Derek and Scott were a pleasure to work with. Both had superior product knowledge and made our time at the dealership a pleasure and were eager to accommodate us! More

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