Scott Rhodes | Page 7

Third and final trip to this dealership's service department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle all day so I scheduled an appointment a month in advance. Second time I arrived at 8am and was told that they forgot to order the recall part so I had to reschedule for two weeks later. Third time I stopped in at 8am on my day off but was told there was no courtesy shuttle available to me even though it's listed on their website. Cortese doesn't make loaner cars available to their customers so they told me to either rent a car or just wait all day, assuming they could even get to my car before they closed at 5pm. While none of the service advisors were outright rude to me, to say the service department was either professional or courteous in this situation would be false. More

by bflojg Verified Customer Verified Customer

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I was disappointed that I was charged the higher rate for an oil change than I had been quoted. I had to mention the coupon. an oil change than I had been quoted. I had to mention the coupon. More

by SMPERLET Verified Customer Verified Customer

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Thank you guys , Pat, Darren, Al and all the others at the Service Department for putting up with me and keeping my truck running , really appreciated!!! the Service Department for putting up with me and keeping my truck running , really appreciated!!! More

by cr20 Verified Customer Verified Customer

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As always, Cortese Ford Service Department has performed very well. I would recommend them to anyone. Their quality of work, friendliness and care for their customers needs are the best. very well. I would recommend them to anyone. Their quality of work, friendliness and care for their customers needs are the best. More

by gosman Verified Customer Verified Customer

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My wife and I brought our vehicles in for “the works”. We were in and on our way in a short period of time. The waiting area is clean and comfortable. They offered to take my wife to work if she didn’t We were in and on our way in a short period of time. The waiting area is clean and comfortable. They offered to take my wife to work if she didn’t want to wait! We had the added pleasure of using our Ford Reward points! What more could we ask for? The Cortese staff are great. More

by Donski Verified Customer Verified Customer

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I would definitely think twice about purchasing a Ford from Cortese!!!!!. I have a 2016 Ford Fusion that has been sitting at Cortese since August 2nd waiting for a new motor that is covered under warrant from Cortese!!!!!. I have a 2016 Ford Fusion that has been sitting at Cortese since August 2nd waiting for a new motor that is covered under warranty. And they aren’t doing anything to help me, I have had to pay out of pocket for a rental car for several months now and the expense is outrageous!!!!! I have spent over $2500 in rental car fees and the part is still not here!!!!!!! 😡😡😡 More

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Its a disgrace, after buying a car and within one week the car broke down. I was not given a car.or rental after dropping off the car for fixing, its embrassing and unreasonable. I had to to spend additio the car broke down. I was not given a car.or rental after dropping off the car for fixing, its embrassing and unreasonable. I had to to spend additional money to move around until the car was fixed. More

by MARLONLGMG30 Verified Customer Verified Customer

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Cortese Ford service department is the reason I always return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High five to Patrick Zimmerman and Al Rossiter. More

by gosman Verified Customer Verified Customer

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Wish I could help you more my Parkinson does not let me type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr More

by bloomw Verified Customer Verified Customer

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Went for a NYS Inspection for my 04 Mustang GT convertible. Cortese Ford is the only service center I trust to work on my mustang. convertible. Cortese Ford is the only service center I trust to work on my mustang. More

by Donski Verified Customer Verified Customer

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