Scott Rockett | Page 14

I always have a great experience with Honda. Every one is nice, helpful and professional. Every one is nice, helpful and professional. More

by LINDA92 Verified Customer Verified Customer

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As a first time customer the service was great. Yes, I would recommend this dealer ship. Scott Rockett my service attendant was very professional, knowledgeable and informative. I was appreciativ Yes, I would recommend this dealer ship. Scott Rockett my service attendant was very professional, knowledgeable and informative. I was appreciative of the Shuttle service (Keith) also. More

by DOROTHY.KIRK Verified Customer Verified Customer

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Overall experience was great! All of our questions were answered and we left knowing more about our new car. All of our questions were answered and we left knowing more about our new car. More

by KFHARRIS1598 Verified Customer Verified Customer

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Scott Rockett is absolutely the BEST! Hate the new credit card service charge!!!!!!!!!!! Shottenkirk is just being greedy. Hate the new credit card service charge!!!!!!!!!!! Shottenkirk is just being greedy. More

by JC Verified Customer Verified Customer

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Service was great, wait time was minimal. Staff was nice. Will recommend to other people. Staff was nice. Will recommend to other people. More

by DARNELLBOOZE Verified Customer Verified Customer

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It was better under Jerry Damson's ownership. The added 3% service fee even for debit card purchases, when they don't charge any fee for a check is a cheap and underhanded way to make a few more The added 3% service fee even for debit card purchases, when they don't charge any fee for a check is a cheap and underhanded way to make a few more bucks on service. I understand the average service fee is 2-2.5% so Shottenkirk is even overcharging for that on top of the cost of service being more expensive. In addition, you are not told up front that there will be the additional fee, but only find out when you check out and get ready to pay. when you have major work done, the 3% adds up to a significant extra charge. I can understand a flat fee of $3 or whatever the true cost of processing, however, a 3% fee is highway robbery. Think about this, if you get an oil change for $75, the service fee is $2.25, if you have major work at the cost of $2,500, the service fee is $75. And I am willing to bet that the actual cost to process the cards in both instances are exactly the same cost. Shottenkirk needs to rethink this strategy as Jerry Damson has had a long, long positive presence in the North Alabama area, and Shottenkirk has the potential to bury that reputation into the ground. More

by PACUFF0 Verified Customer Verified Customer

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Scott is a great guy, he upfront about the cost and options so we know what to expect. options so we know what to expect. More

by TDT107 Verified Customer Verified Customer

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Good service but credit card surcharge is lame. Include all your costs in your price or let’s all go back to a cash society like 50 years ago. Include all your costs in your price or let’s all go back to a cash society like 50 years ago. More

by DODENGINEER Verified Customer Verified Customer

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I have specifically asked for Scott since I initially purchased my 2019 Pilot. I absolutely trust him and lean heavily on his advice, opinions, and guidance. purchased my 2019 Pilot. I absolutely trust him and lean heavily on his advice, opinions, and guidance. More

by WES.BROWN Verified Customer Verified Customer

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Justin Gibbs is straightforward and honest. I like his approach to the process. The lady that takes care of the coffee are is so nice. I like Schottenkirk's way of taking care of the customes w I like his approach to the process. The lady that takes care of the coffee are is so nice. I like Schottenkirk's way of taking care of the customes who have to wait on their vehicles. The only thing that I would improve is that they need to offer more service specials. More

by PRDEPDOG Verified Customer Verified Customer

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