Scott Rockett | Page 13

Had a bad steering column and it took 77 days for the parts to arrive from Honda - Shame on Honda!!!! Scott was great during the whole miserable wait - We really like our Honda and they put us in another parts to arrive from Honda - Shame on Honda!!!! Scott was great during the whole miserable wait - We really like our Honda and they put us in another brand during the verrrrryyyy looooonnnngggg Wait and it was subpar. Shottenkirk and Scott treated us very well and kept us up to date on the progress. Once Honda shipped the part(did I tell you it was 77 days), Scott and Shottenkirk jumped right on the install and we had our car back. Great dealer and service rep experience - Honda needs to step up their game. No consideration for the extended wait, no contact directly from Honda Corp - really dropped the ball on this one. Even Ford treated me better(and I no longer buy Fords!!!!) All in all Great dealer and service Rep, Bad experience from Honda...... Kinda Bummed in Madison AL. BillC More

by BILLCOLLINS Verified Customer Verified Customer

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Representatives were friendly and attentive. Service was completed in a timely manner and all needs were met. Service was completed in a timely manner and all needs were met. More

by MUSIC.TEACHER3 Verified Customer Verified Customer

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Scott did a really great job letting me know what was going on and dealing with my insurance. going on and dealing with my insurance. More

by BELLCREIGH Verified Customer Verified Customer

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I had a great experience with the friendly staff and nice facilities. Thanks Again! If the oil changes could be a lil quicker that would be nice. facilities. Thanks Again! If the oil changes could be a lil quicker that would be nice. More

by GOODMANELIAH Verified Customer Verified Customer

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The Sercice department is extremely informative, helpful, and focused on customer service. The vehicle service was same day. and focused on customer service. The vehicle service was same day. More

by WILLYTSIMPSON Verified Customer Verified Customer

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Always provide excellent service. Very efficient. The entire staff throughout the facility are always very helpful. Very efficient. The entire staff throughout the facility are always very helpful. More

by ATKINSGC Verified Customer Verified Customer

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Prompt, efficient and professional. We are always pleased with the service here above and beyond our experience with other dealers. Would have been nice to have had a head's up about t We are always pleased with the service here above and beyond our experience with other dealers. Would have been nice to have had a head's up about the newly imposed 3% service card for credit card usage as I would have brought my checkbook to the appointment. Thanks for everything. We will be back soon. More

by SYDNEY. Verified Customer Verified Customer

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As always, diagnose the problem straightaway, Scott told me the issues, the repair options and kept me informed as the mechanics repaired the van. A good job and wonderful service me the issues, the repair options and kept me informed as the mechanics repaired the van. A good job and wonderful service More

by JACK.M.CHAPMAN Verified Customer Verified Customer

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What missed was to be informed about the tire warranty plan. I was not asked if I wanted it or not. Other than that, all good. plan. I was not asked if I wanted it or not. Other than that, all good. More

by NEI.CHIARADIA1 Verified Customer Verified Customer

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As always, I was greeted quickly and courteously. I was given a time frame for the work to be completed. Scott is the utmost professional. Everyone there does a great job of showing they really care I was given a time frame for the work to be completed. Scott is the utmost professional. Everyone there does a great job of showing they really care about their services. Keep up the great job! More

by RTRAVERS22 Verified Customer Verified Customer

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