Scott Rockett | Page 13

As always, diagnose the problem straightaway, Scott told me the issues, the repair options and kept me informed as the mechanics repaired the van. A good job and wonderful service me the issues, the repair options and kept me informed as the mechanics repaired the van. A good job and wonderful service More

by JACK.M.CHAPMAN Verified Customer Verified Customer

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What missed was to be informed about the tire warranty plan. I was not asked if I wanted it or not. Other than that, all good. plan. I was not asked if I wanted it or not. Other than that, all good. More

by NEI.CHIARADIA1 Verified Customer Verified Customer

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As always, I was greeted quickly and courteously. I was given a time frame for the work to be completed. Scott is the utmost professional. Everyone there does a great job of showing they really care I was given a time frame for the work to be completed. Scott is the utmost professional. Everyone there does a great job of showing they really care about their services. Keep up the great job! More

by RTRAVERS22 Verified Customer Verified Customer

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I always have a great experience with Honda. Every one is nice, helpful and professional. Every one is nice, helpful and professional. More

by LINDA92 Verified Customer Verified Customer

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As a first time customer the service was great. Yes, I would recommend this dealer ship. Scott Rockett my service attendant was very professional, knowledgeable and informative. I was appreciativ Yes, I would recommend this dealer ship. Scott Rockett my service attendant was very professional, knowledgeable and informative. I was appreciative of the Shuttle service (Keith) also. More

by DOROTHY.KIRK Verified Customer Verified Customer

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Overall experience was great! All of our questions were answered and we left knowing more about our new car. All of our questions were answered and we left knowing more about our new car. More

by KFHARRIS1598 Verified Customer Verified Customer

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Scott Rockett is absolutely the BEST! Hate the new credit card service charge!!!!!!!!!!! Shottenkirk is just being greedy. Hate the new credit card service charge!!!!!!!!!!! Shottenkirk is just being greedy. More

by JC Verified Customer Verified Customer

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Service was great, wait time was minimal. Staff was nice. Will recommend to other people. Staff was nice. Will recommend to other people. More

by DARNELLBOOZE Verified Customer Verified Customer

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It was better under Jerry Damson's ownership. The added 3% service fee even for debit card purchases, when they don't charge any fee for a check is a cheap and underhanded way to make a few more The added 3% service fee even for debit card purchases, when they don't charge any fee for a check is a cheap and underhanded way to make a few more bucks on service. I understand the average service fee is 2-2.5% so Shottenkirk is even overcharging for that on top of the cost of service being more expensive. In addition, you are not told up front that there will be the additional fee, but only find out when you check out and get ready to pay. when you have major work done, the 3% adds up to a significant extra charge. I can understand a flat fee of $3 or whatever the true cost of processing, however, a 3% fee is highway robbery. Think about this, if you get an oil change for $75, the service fee is $2.25, if you have major work at the cost of $2,500, the service fee is $75. And I am willing to bet that the actual cost to process the cards in both instances are exactly the same cost. Shottenkirk needs to rethink this strategy as Jerry Damson has had a long, long positive presence in the North Alabama area, and Shottenkirk has the potential to bury that reputation into the ground. More

by PACUFF0 Verified Customer Verified Customer

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Scott is a great guy, he upfront about the cost and options so we know what to expect. options so we know what to expect. More

by TDT107 Verified Customer Verified Customer

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