Scott Rockett | Page 23

Please stop sending these emails and making phone calls to ask about your service. Choose one. Either call or email but having both attempts to retrieve a response from me is annoying. I’d rather receive a to ask about your service. Choose one. Either call or email but having both attempts to retrieve a response from me is annoying. I’d rather receive an email. If I can I will leave a response otherwise please understand I have many other items I am taking care of at the moment. It is important to visit your location personally to evaluate the service and not rely on pressuring your clients to respond. More

by SARAH Verified Customer Verified Customer

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Helpful making an appointment. Helpful with the checkin, updating and ordering the part overnight, Positive experience . Helpful with the checkin, updating and ordering the part overnight, Positive experience . More

by BOBANDJEN0 Verified Customer Verified Customer

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I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More

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Scott in the service department was fantastic. Got us in, got us a loaner car, and it couldn’t have gone smoother. Got us in, got us a loaner car, and it couldn’t have gone smoother. More

by SBWIGGINS07 Verified Customer Verified Customer

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Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More

by COTTONHOME2018 Verified Customer Verified Customer

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I had a great experience! Scott went into a great amount of detail about my questions. Scott went into a great amount of detail about my questions. More

by RUNNINGOUTOFIDEAS Verified Customer Verified Customer

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Service department provided excellent customer service! Keith, the shuttle driver, was a very courteous and safe driver. Keith, the shuttle driver, was a very courteous and safe driver. More

by 1ELEGANTDWARF Verified Customer Verified Customer

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So efficient and helpful with all my questions and issues with my van. Scott was also so kind with a rental since my service was an all day and next day repair. I’m always thankful for my service each time! with my van. Scott was also so kind with a rental since my service was an all day and next day repair. I’m always thankful for my service each time! Thank you!! More

by JENFIELDSLACASSE Verified Customer Verified Customer

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My tech writer did an outstanding job of keeping me informed of the progress and cost associated with my repair. Customer waiting area is spacious and comfortable. Excellent job informed of the progress and cost associated with my repair. Customer waiting area is spacious and comfortable. Excellent job More

by MSPURVEY Verified Customer Verified Customer

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I can always count on Scott Rocket to handle my service needs professionally and efficiently. I trust him to keep me safely on the road. I use Shottenkirk for my service because Scott is there. needs professionally and efficiently. I trust him to keep me safely on the road. I use Shottenkirk for my service because Scott is there. More

by CAROL.DANIEL Verified Customer Verified Customer

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