Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 23

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
447 Reviews
4.7

447 Reviews

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447 Reviews of Scott Spath

May 12, 2022

Dealership Rating
Employee Rating

Great job figuring out my issues with my vehicle! Great communication! Took it there with a half tank, returned with 12 miles left in tank More

by Rybamryb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2022

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

May 11, 2022

Dealership Rating
Employee Rating

Always a pleasure to work with Ganley Ford when getting my bi annual oil changes and fire rotations. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 07, 2022

Dealership Rating
Employee Rating

good but left dip stick out a little and oil came out and dripped on engine More

by NANANPAPA906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman

May 09, 2022

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

April 30, 2022

Dealership Rating
Employee Rating

This is my fourth Ford from Ken Ganley Ford and from Desmond! They continue to provide the best customer service and make my vision a reality!! They truly go above and beyond for their customers 💖 More

by Sholm27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 02, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Desmond was able to assist you with your fourth Ford. Congratulations!

April 04, 2022

Dealership Rating
Employee Rating

I drove 45min out of the way from my house as these are the only folks I trust with my baby. Excellent service. More

by Art Thritus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman

Apr 05, 2022

Ken Ganley Ford Norton responded

Art, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

April 04, 2022

Dealership Rating
Employee Rating

I took the car to the service department to repair 2 items. I was pleased with the results. More

by Steve K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Ken Ganley Ford Norton responded

Steve, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 28, 2022

Dealership Rating
Employee Rating

This dealership is awesome! Great team and great service employees. Always get you in for an appointment when you need to get an oil change or anything done! Would highly rec More

by jennifer_jacobs41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jennifer, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

March 23, 2022

Dealership Rating
Employee Rating

My favorite dealership. Friendly staff. Very clean. Great place to get a vehicle. I recommend highly More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman, Aaron Forsythe

Mar 23, 2022

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Matt, and for taking the time to leave us this wonderful feedback!

March 22, 2022

Dealership Rating
Employee Rating

Friendly, professional and prompt service department. I have been taking my vehicles here for years and will continue to do so. More

by wr250f_15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman, Mark Iglehart

Mar 22, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 19, 2022

Dealership Rating
Employee Rating

The service advisor was nice and friendly. But the mechanic that looked at my truck is a joke. Said I have sludge in my motor and advised motor replacement. I took the top off the head off and More

by Bigjon1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 05, 2022

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story

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