Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 22

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
464 Reviews
4.7

464 Reviews

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464 Reviews of Scott Spath

October 11, 2022

Dealership Rating
Employee Rating

This location is the only place I have been since I took my car for its first oil change! The staff are kind, knowledgeable and not pushy which is something I truly appreciate. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2022

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

October 05, 2022

Dealership Rating
Employee Rating

Drop my r v off Wednesday done Friday thanks guys great service pick up Saturday thanks again More

by evalliere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 03, 2022

Dealership Rating
Employee Rating

Every time I take my Ranger in for maintenance I am treated with respect and courtesy and everyone is very professional and when I leave I have the confidence that the work has been done correctly. Alt More

by Zep 75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2022

Dealership Rating
Employee Rating

The service advisor was ok seemed to understand his responsibility. Keeping customer informed needs upgrading. More

by redskymorning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2022

Dealership Rating
Employee Rating

Everyone was very courteous, friendly and knowledgeable. They were able to handle everything that needed done and were done ahead of schedule! More

by Nora1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer

Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 29, 2022

Dealership Rating
Employee Rating

Blue cruise software installed and it is awesome! As if this truck could get any cooler. Thanks, Scott! More

by Hntrjmpr1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 15, 2022

Dealership Rating
Employee Rating

The service is always thorough and the service people are very helpful and polite , I have never had a bad experience. More

by darrylemac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Sep 16, 2022

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 13, 2022

Dealership Rating
Employee Rating

Said they would be charging me a couple hundred dollars for the service I needed because of unexpected problems and it ended up being almost half a grand more because of the parts being factory locked they More

by KYLEPOUNCEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Fulton Benya

Sep 17, 2022

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 13, 2022

Dealership Rating
Employee Rating

Great to deal with. Moved my car from another dealership here and got the job done quickly and cheaper. Very helpful staff More

by Kristen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, Kristen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 03, 2022

Dealership Rating
Employee Rating

I was completely happy with my last service visit. Staff was friendly and completed my car in a timely manner. It was quite pricey. More

by PAULS949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 05, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, Paul, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Sep 06, 2022

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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