Sean Flanagan | Page 23

I gave the aforementioned ratings noted above because the service staff diagnosed and evaluated my service needs and prescribed the appropriate level of service required to resolve my issue. The repairs wer service staff diagnosed and evaluated my service needs and prescribed the appropriate level of service required to resolve my issue. The repairs were timely and cost-effective. The staff is the most professional I've ever dealt with in the automobile dealership industry over the past 30 years I've owned cars. Sean does an amazing job managing and training the staff to remain professional at all times no matter how rude some people can be...and I've witnessed some obnoxious people in thier presence, but the staff always handles and resolves the situaton to the customer's satisfaction. I remain a loyal customer because they remain a loyal dealership. More

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I had wheel locks installed for XC60 and the service was short and completed right away. Mr. Sean Flanagan was very helpful and courteous. Thanks for the great service. short and completed right away. Mr. Sean Flanagan was very helpful and courteous. Thanks for the great service. More

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Smythe Volvo is what a car dealership should be. That is, a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with th a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with the feeling that they won’t rest until your concerns or problems have been successfully dealt with. This past week, I was once again reminded why I have purchased or leased all 4 of the Volvos I’ve driven over the past 30 plus years from Smythe. My current lease is almost up on my 2010 XC60, and I had an inspection by the leasing bank’s representative scheduled for Monday 3/12. It was Thursday morning 3/8 and I had just become aware the evening before that my sunroof wouldn’t open. I called the Service Department and spoke to Doug to see if they could just sneak me in on Friday, so that someone could take a look at the sunroof so that I had a story for the inspector on Monday. Not only did they get me in, but they were also able to perform a scheduled 30,000 mile service and do some other previously unknown warranty work, in preparation for my inspection. They were also able to provide me with a loaner car at such short notice. I cannot say enough about the entire Smythe Volvo family. The Service Department is top notch. But it doesn’t stop there. Smythe Volvo stands behind the product that they sell. In fact, when we took possession of our 2010 XC60 three years ago, we had some issues. The model was brand new and had some growing pains. We had the vehicle in and out of the shop on a few occasions early on and the Service Dept determined that there were some software problems that were just beginning to surface in the model line and did their best to solve them. Unrequested, Sean Flanagan & Craig Melquist arranged to replace our vehicle with a new one. To this day, I’m still impressed that their pride in their product drove them to do the right thing, without even being asked. I currently am driving a 2006 S40 with over 100,000 miles. I am confident that Smythe Volvo will help me to keep my car on the road and provide me with another pleasant purchasing experience once I decide to trade up. More

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I purchased my 2008 XC70 from Smythe. The sales process was refreshingly honest and my dealings with, and the work provided by, the services department have been great. I wouldn't consider taking it any was refreshingly honest and my dealings with, and the work provided by, the services department have been great. I wouldn't consider taking it anywhere else. More

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Awesome service, professional from start to finish. They took my concerns seriously, and took the time to explain what was needed and why. I felt satisfied, confident and respected. I will never take my c took my concerns seriously, and took the time to explain what was needed and why. I felt satisfied, confident and respected. I will never take my car anywhere else. More

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Smythe service dept is the best - attentive, friendly and trustworthy. They make you feel that they value your business, unlike many other luxury brands ie BMW Morristown!!!! trustworthy. They make you feel that they value your business, unlike many other luxury brands ie BMW Morristown!!!! More

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Symthe Volvo is by far the best car buying and service experience period. I have recommended them both family and friends on numerous occasssions. The level of professionalism and courtesy takes the dre experience period. I have recommended them both family and friends on numerous occasssions. The level of professionalism and courtesy takes the dread out of car buying. More

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I was very happy with all aspects of my service experience with Smythe Volvo. Service Manager Sean Flanagan was very responsive to my questions. This was especially important to me due to my limi experience with Smythe Volvo. Service Manager Sean Flanagan was very responsive to my questions. This was especially important to me due to my limited knowledge of cars. Since my service appointment, I have spoken to a few other Volvo owners who also had similar experiences with Smythe. More

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I usually lease vehicles and this is the first vehicle that I have purchased in 10 years. I have seen and dealt with many dealers in the area for various makes of cars and SUV's. This dealer has been by f that I have purchased in 10 years. I have seen and dealt with many dealers in the area for various makes of cars and SUV's. This dealer has been by far the most honest and pleasant dealership that I have had experience with. More

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Smythe Volvo in Summit is a great place to get your car fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. More

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