Sean Johnson | Page 62

First time Subaru buyer. This was the first time I have bought a car on my own and Sean and Traci were informative and most helpful. Sean went beyond the call of duty and I ap This was the first time I have bought a car on my own and Sean and Traci were informative and most helpful. Sean went beyond the call of duty and I appreciated it! More

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Pleasant Other than getting the wrong manual and key to my car Sean Johnson was pleasant to deal with. Would like to see complemenatary bottles of water . Other than getting the wrong manual and key to my car Sean Johnson was pleasant to deal with. Would like to see complemenatary bottles of water . More

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great customer service Everyone we worked with, including our salesman, Sean Johnson was professional, knowledgeable and helpful. We did not feel pressured to make a decisio Everyone we worked with, including our salesman, Sean Johnson was professional, knowledgeable and helpful. We did not feel pressured to make a decision and all of our questions were answered thoroughly and promptly. Communications were always clear and informative. We are very happy with the Outback Subaru that we purchased there. Would highly recommend this dealership. More

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Fair deal & straight shooter salesman Subaru’s share the love, and Tucson Subaru treats shoppers well. Both Sean and Traci represented the dealership and Subaru honestly and professionall Subaru’s share the love, and Tucson Subaru treats shoppers well. Both Sean and Traci represented the dealership and Subaru honestly and professionally. No surprises. More

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New Forester Sean Johnson did s great job showing me the Forester and Outback. He did not pressure me and was knowledgeable and helpful. Traci in finance also was Sean Johnson did s great job showing me the Forester and Outback. He did not pressure me and was knowledgeable and helpful. Traci in finance also was pleasant and helpful. More

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First Class Dealership This is the second new vehicle purchase we have made from this dealership and on both occasions we have been entirely satisfied that we received best This is the second new vehicle purchase we have made from this dealership and on both occasions we have been entirely satisfied that we received best price, good advice and great service. Tucson Subaru take all the stress and anxiety out of what for many is a difficult process. We have also had the benefit of working with their Service Department for many years so that we know we are working with a company that values its customers and takes great pride and care in the services it provides them. More

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Good experience. I inquired online and received a response very quickly. I was also able to get the financing approval via internet. Once approved I just showed up an I inquired online and received a response very quickly. I was also able to get the financing approval via internet. Once approved I just showed up and was met by friendly staff for a test drive and sign paperwork. Very happy with my purchase and the staff I dealt with was professional, courteous and knowledgeable (Sean Johnson, Curt McHenry and Loren Henry). More

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Pleased with some areas of Tucson Subaru Sean Johnson answered all my questions and I came prepared with lots of them. He was very knowledgeable about his product and services and was very p Sean Johnson answered all my questions and I came prepared with lots of them. He was very knowledgeable about his product and services and was very patient during the test drive and new car orientation. The Service Department has been great. Regarding Curt McHenry, Financial Services Manager: During the closing process, you displayed a slick graphic presentation of your Added Security Agreement and verbally described that plan and the New Vehicle Maintenance Wrap Plan. When I told you that I only drove about 3,000 miles a year and I would not be interested in the plans, you then responded several times that the service plan would provide 80,000 miles of repair coverage and 60,000 miles of maintenance with no financial responsibility on my part regardless of the number of years. You even mentioned that I would have almost unlimited repairs and maintenance based on the number of miles driven while I owned the car. Relying on those representations, I agreed to both. You quickly pushed the agreement papers, as you did all the other closing papers, toward me and told me where to sign without actually going over the papers. You then folded them up, put them in an envelope and taped it shut. During the next few days, I went over both agreement papers and owners manuals, and they were strikingly different from your representations. I sent you an email which was not answered. I left you a phone message which was not returned. Finally, I sent another email on which I copied Sean who brought it to your attention. Again, in our telephone conversation when I asked my coverage under the Added Security Agreement, you said 80,000 miles. When I asked my coverage under the Maintenance Wrap plan, you said 60,000 miles with no further clarification. What you said is technically true, but is cherry picked, parsed and lacking complete honesty and integrity. You know my low mileage situation and yet you stuck to your sales pitch and even lied when you said that years didn’t matter. When I asked what my financial responsibility was when using both plans, you said $0 and you signed a new Security Agreement which removed the deductible which was never mentioned in our first meeting. However, Curt, let me explain to you how each plan actually works after researching all the books in the Owners package since your representations never came close. The Security Agreement is 8 years or 80,000 miles whichever comes first. In my case, this is approximately 24,000 miles, far less than 80,000. The Maintenance agreement is good for 5 years/10 service intervals based on every 6 months or 6,000 miles whichever comes first. The first 2 years are already covered by Subaru. That amounts to 9,000 additional miles for a total of 15,000 not 60,000. Those are the correct, complete, honest answers. Since I don’t find you a very credible person, I sent the new papers to Subaru, myself, and asked them to contact you to verify the mileage not years claims that you made. They changed the deductible but would not make the change regarding ‘mileage only’ reinforcing my belief that you are not trustworthy. Buying a new car is already a stressful situation. Your lack of candor has made that even more stressful. I don’t know if every customer is treated this way or just older women. I am not interested in any more of your Financial Manager slick talk, but maybe I can keep at least one person from being financially misinformed at Tucson Subaru. I will make sure that any referrals I make are fully informed and that they ask for someone else. More

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Sensational Subaru Sean, and Tucson Subaru provided me with a great Outback, professional salesmanship and an experience that deserves a 5 star rating. If you are look Sean, and Tucson Subaru provided me with a great Outback, professional salesmanship and an experience that deserves a 5 star rating. If you are looking for a Subaru look no further. No fast talk, no razzledazzle, just courteous fair service. Take a look. You won’t be disappointed. More

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Great customer service from Sean Johnson and Curt McHenry! Our 2011 Outback was totaled in a wreck, Tucson Subaru had the Outback my wife wanted. Sean and Curt made the car buying process quick and painless. Our 2011 Outback was totaled in a wreck, Tucson Subaru had the Outback my wife wanted. Sean and Curt made the car buying process quick and painless. We highly recommend Sean, Curt and the Tucson Subaru team. I definitely plan to buy any further vehicles from these guys at Tucson Subaru. More

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