Sean Johnson | Page 72

Persistence is key I originally went in Nov(Now end of December) looking for a newer car, possibly a CrossTrek or Forester. I'd stop by every now and then to see what th I originally went in Nov(Now end of December) looking for a newer car, possibly a CrossTrek or Forester. I'd stop by every now and then to see what they had, but I knew my new car when I saw it: 2010 WRX hatchback. I'd given up hope of ever seeing, much less owning one, since Subaru discontinued it, but I guess I got out pretty lucky. More

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Excellent service, great deals! I had a great experience working with Sean’s johnson at Tucson’s subaru. Sean was honest about all conditions of the vehicle (I purchased a used vehic I had a great experience working with Sean’s johnson at Tucson’s subaru. Sean was honest about all conditions of the vehicle (I purchased a used vehicle) and explained all of the value-added maintenance that has been done by Tucson Subaru after the vehicle was acquired. I was able to get a clean, low-mileage vehicle at an out-the-door price that was comparable to a private party purchase. It’s good to know there are good folks and good deals to be had in the used car market! More

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Three-time buyers We now have three Subaru's in the family, a 2014 Crosstrek Hybrid, a 2017 Outback and now a 2018 Forester. Each time we shop around looking for the be We now have three Subaru's in the family, a 2014 Crosstrek Hybrid, a 2017 Outback and now a 2018 Forester. Each time we shop around looking for the best overall car value that fits our current needs. This time around we wanted a car with the safety detection features that made the most sense for us, one that both alerts and automatically assists in needed situations. We spent considerable back and forth time with our sales consultant Sean Johnson over a period of about a month, he gave us direct answers to our questions and concerns, no selling, no pressure. He responded quickly and professionally each time and we give him our highest recommendation. We also appreciate the way the finance manager, Louie Ascencio handled the signing and documents, he was friendly, patient and informative with no sales pressure for add-ons. We would highly recommend Sean and Louie, and plan to work with them again when the time comes for another car. We also appreciate the courtesy given us by Kathy Roach a welcoming representative to the Subaru showroom, and to Jade Hilliard who uncovered some needed warranty work on our Crosstrek during our sales visit. Our overall experiences with Tucson Subaru are positive, so we feel very comfortable recommending them to family and friends. More

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Great Experience I highly recommend Subaru of Tucson. These guys are professional and great to work with. The whole team was very knowledgeable and make the car buyi I highly recommend Subaru of Tucson. These guys are professional and great to work with. The whole team was very knowledgeable and make the car buying experience awesome! More

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Dealing with first rate salespeople. I feel that my salesmen, Trent and Sean were outstanding in their knowledge of the Subaru and the model I was interested in. I think they are the be I feel that my salesmen, Trent and Sean were outstanding in their knowledge of the Subaru and the model I was interested in. I think they are the best salespersons I have ever had with any product. During the whole process of selling the car they were exceptional. Trent handled the closing of the sale in a very professional manner. I would highly recommend them to any of my friends. More

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Great experience with every individual at Subaru. Sean is knowledgeable about the product that he represents. Sean has the ability to provide a stress free buying environment that is refreshing to any Sean is knowledgeable about the product that he represents. Sean has the ability to provide a stress free buying environment that is refreshing to any consumer. He is very personable and a pleasure to work with. More

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Professional, caring, honest, fair, helpful Dealt with Sean Johnson Sales Associate. Then Jade Hilliard Service Advisor. If your looking to buy an auto or just checking them out, you will not Dealt with Sean Johnson Sales Associate. Then Jade Hilliard Service Advisor. If your looking to buy an auto or just checking them out, you will not go wrong permitting Sean to assist you. No pressure, lots of good honest info. And Jade is there to help you understand what service maintenance is due, the cost and just plain honestly helpful. Coffee, tea, fruit, WiFi while you wait in a most comfortable lounge area. I felt like everyone really cared. More

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Friendly and helpful staff. Sean was very helpful, knowledgable and patient. We had many questions and were undecided; however, Sean contiued to answer our questions patiently an Sean was very helpful, knowledgable and patient. We had many questions and were undecided; however, Sean contiued to answer our questions patiently and allowed us to view other options without any high pressure. Traci was friendly andvery organized which madethe paperwork less hectic. More

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Purchase of Subaru Outback Sean Johnson was a consummate, knowledgeable professional. Loved working with him. Very thorough and patient. The bouquet of roses for my wife was a t Sean Johnson was a consummate, knowledgeable professional. Loved working with him. Very thorough and patient. The bouquet of roses for my wife was a thoughtful touch. Wish we could say the same for Traci in Finance. Unfortunately, she came off as pushy and hard sell. Very off-putting. Friendly enough at first, but then the endless hours in her office when we should have been out and on our way home much sooner eroded the elation we'd been feeling about your dealership after working with Sean. Traci was frustratingly obsessed with selling us products we didn't want. When I told her my wife and I would discuss these "opportunities" at home later on, she told us the extended maintenance was a one time only offer that had to be completed the day of purchase. Nonsense. If it's a good deal today, it's a good deal in a week or two. Unethical, to put it mildly. The pressure in her office was discouraging, suffocating, and caused us to have serious second thoughts about the Tucson Subaru dealership. We listened to this nonsense far longer than was reasonable. Honestly, it came close to costing you a deal, and certainly soured Tucson Subaru's image in our minds. I'm polite--up to a point. Traci pushed way beyond that point, exploiting our excitement and goodwill with her insistent, fear-mongering sales pressure. Loved working with Sean. Loved the car. The Finance experience?Unpleasant. That's a shame, isn't it? We could have had a great experience. Instead we drove away somewhat disillusioned with your dealership. We'd likely still recommend you to friends--but would caution them about questionable practices in the Finance Department. More

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Felt nicely taken care of, no pressure We can because we wanted to try out the COSTCO discount, which frankly wasn't much, but it got us in your door. We started communicating with Tim, who We can because we wanted to try out the COSTCO discount, which frankly wasn't much, but it got us in your door. We started communicating with Tim, who got sick when we could come up, so he turned us over to Sean, who was great. More

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