Sean Lumibao | Page 52

Customer Service Stops When You Drive Off the Lot I purchased a new Honda Fit recently. I did not take a lot of time to make the purchase--1 test drive, 10 minute conversation with one salesman, 2 tex I purchased a new Honda Fit recently. I did not take a lot of time to make the purchase--1 test drive, 10 minute conversation with one salesman, 2 text messages confirming price and a 40-minute visit with a 2nd salesman to sign the papers. As soon as I drove off the lot, customer service stopped. I ordered a cargo cover and when I got a call from Parts that it had arrived, I texted salesman #1. I was told I could pick it up that Saturday. I asked if I needed an appointment but no response. I sent e-mail to salesman #2 and asked if I needed appointment. This was a reply to standard e-mail he sent thanking me for my visit and asking me to contact him at any time. No response. When I arrived on Saturday, I found out the Parts department was closed. Turns out, salesman #1 could have asked Parts for my cargo cover and given it to me when I came in on Saturday but it didn't happen. Fortunately, when I returned the next Saturday, I only had to wait 10 minutes to get the Cargo Cover and it was installed for me when I asked to have it done. More

by Dissatisfied Verified Customer Verified Customer

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Will keep coming back When I bought my Pilot in 2003, I knew I found a great dealership. It took 12 years to return to purchase the family's 2nd Honda when my teenage son When I bought my Pilot in 2003, I knew I found a great dealership. It took 12 years to return to purchase the family's 2nd Honda when my teenage son purchased a preowned Civic. It was only natural when I was once again looking for a new car that is return. Couldn't be happier with my new Civic. The sales team is super helpful, honest and easy to work with. Additionally, the service staff is also great! I never feel like they are trying to "up" sell me. car dealerships have a horrible reputation for these tactics. I'll be back! More

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Excellent Service at Manly We were contacted about an option to upgrade to a new Honda Accord. We talked to Justin on a couple of different occasions as were were making our de We were contacted about an option to upgrade to a new Honda Accord. We talked to Justin on a couple of different occasions as were were making our decision to explore this option further. Justin was consistently responsive to our questions, answered them fully and respectfully. We opted to check out a car, and eventually decided to purchase one. The process was fairly quick, and we felt supported throughout the process. We are VERY happy with our purchase! More

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Manly is magnetic From the moment you walk in to manly Honda you can feel the support and care given by their team. In search of new wheels I found myself in the only p From the moment you walk in to manly Honda you can feel the support and care given by their team. In search of new wheels I found myself in the only place that would accept me the way Manly Honda did! Every team member that's part of Manly is there for Good reason. They simply get it! Great work Manly Honda your diligence is an inspiration! Blessings to Honda and every component that helps propel their drive train, literally and figuratively! More

by J.T. K Verified Customer Verified Customer

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Impeccable Service! I am beyond pleased with my service and service with everyone at Honda. There was a noticeably great presence of community and team work among the ass I am beyond pleased with my service and service with everyone at Honda. There was a noticeably great presence of community and team work among the associates. Santiago was the most patient, informational, and thorough associate I had dealt with the day I dropped off and picked up my vehicle. Sean was happy to show me my rental for the day and helped me figure all of the fancy buttons I was not used to but again, he showed great patience and excitement. Susan and Mandi were extremely helpful and so friendly by giving a warm welcome while checking in my car as well!! I am looking forward to coming back for service when needed and possibly upgrading to a newer car! Thank you MANLY HONDA!! More

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Great Customer Service My daughter and I had a wonderful experience because of Sean Lumibao, Justin Allen and Paul Ciardiello. I will definitely be back to replace my 2003 My daughter and I had a wonderful experience because of Sean Lumibao, Justin Allen and Paul Ciardiello. I will definitely be back to replace my 2003 Honda Pilot.... which I purchased from Manly Honda in 2002! Jann Trumbly More

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Good job! Great people and a great overall experience. Chris, Sean and Michael were all extremely pleasant to work with, and provided lots of good information a Great people and a great overall experience. Chris, Sean and Michael were all extremely pleasant to work with, and provided lots of good information about the car. The new cars are quite a bit different than what I had so Chris and Sean were good at explaining the features and patient with me as I asked all my questions. There was not a lot of pressure, and the timing was perfect! Very professional and good follow up during the car buying process. More

by BARBYN Verified Customer Verified Customer

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Breathing a Sigh of Relief Now I came into the Manly Dealership with my mother last week. I was looking for a car, but had made up my mind that I couldn't afford a new Pilot, so I h I came into the Manly Dealership with my mother last week. I was looking for a car, but had made up my mind that I couldn't afford a new Pilot, so I had planned to purchase something different (not a Honda). Sean encouraged me to check out the Pilot and then he and Beejan worked with me to get to a number that was realistic and attainable! To say I was impressed by their knowledge and helpfulness is an understatement. They made it easy, painless and stress-free and here I am today with the car I actually wanted! Justin was wonderfully thorough with the tutorial, something I never experienced with any car buying...ever. To know that I can reach out to him for any question, big or small (or stupid), gives me great peace of mind knowing that I bought a car I will actually know how to use to its potential. I've owned Hondas most of my life and never again will I go anywhere else, but to Sean, Beejan and Manly. Thank you for getting me the car I always wanted and now I can truly breathe a sigh of relief knowing that I've got a great, reliable car and a customer service team that is beyond excellent. More

by Jaime Lutz Verified Customer Verified Customer

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2017 accord purchase I had a great experience while buying my new honda. Every team member was fun and helpful. And of course I'm loving the car too! I had a great experience while buying my new honda. Every team member was fun and helpful. And of course I'm loving the car too! More

by KTGJEWELL Verified Customer Verified Customer

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the repair rep., orig. salesman & repair was all super! Sean and Ted went over and above all expectations. A dent was repaired from my brand new car. They could not have been more understanding, empathetic Sean and Ted went over and above all expectations. A dent was repaired from my brand new car. They could not have been more understanding, empathetic or helpful. I would recommend Manly and specifically Sean and Ted to everyone. More

by GARIBALDIFAM Verified Customer Verified Customer

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