Sean Lumibao | Page 57

Best experience ever Hello Manly Honda Dealership, Back in 2006, I purchased a 2007 Honda Civic from you. Honda had a moon roof installed prior to my taking possession. Hello Manly Honda Dealership, Back in 2006, I purchased a 2007 Honda Civic from you. Honda had a moon roof installed prior to my taking possession. I loved my car! I knew all service appointments would be a positive experience and my car never went anywhere but to you. Then on October 15th the entire moon roof and cover exploded out of the car as I was driving 55 mph down Hwy 12. It was like an explosion and scared the you know what. Why do you need to know this? On October 20th I had an appointment for a recall and my insurance agent suggested I speak with your Sales Manager regarding my car. I had already spent most of that week working with the insurance company and various body shops with no help at all. With no moon roof, there was no way to lock the car or to stay dry. From the moment I entered your facility, I was treated with the up most respect and understanding. Here are the people who deserve a huge shout out: Mandi Sumner - she kept checking on me to be sure I had enough coffee, water and cookies. She also made sure that no one forgot that I was there. Also, she had remembered my name from a visit there the week before. I noticed that she made sure all your waiting customers were well taken care of. She is a wonderful asset to your organization. I have already told my friends about the care and respect shown by her from the moment you walk in to the time you leave. Paul Ciardiello - he listened to what happened and was very honest in at that moment, didn't know what he could do but made sure I knew something would happen to make this right for me. In front of me, he called different people to see about installing a new moon roof and based on changes found it was not possible. He spent a lot of time with me and kept reassuring me that Honda would me this situation right by me and would be done on that day. The determination was Honda would purchase my car for a very fair value and help get me into something I could afford and was very safe. I really appreciated his concern for me. As he had a meeting he had to attend, he passed me off to Sean Lumibo. Paul explained everything to Sean so i would not need to go over everything again. Again Paul is a huge asset. Sean Lumibao - he started off expressing concern for me and my freaky situation. I really appreciated his concern - made me feel really valued and that he was going to figure out what was the very best for me. As I loved my Honda Civic, we only looked at Honda Civics although he did ask if I wanted to look at other models. He showed me some nice used cars, explained what the payment would be. Since most were more than I could comfortably afford, he suggested we use the buy-up program and I lease a 2016 model. He made sure I understood everything regarding a lease. Then he took me out to show what was available. Once he showed me the Blue 2016 Honda Civic, it was all over. Sean spent a very long time explaining all the features which I really appreciated. Then we went back inside for the paperwork process. Sean made the process very painless and was very concerned to be sure I understood and had no questions. Once he finished his part, he took me to the next person. Beejan Roohian - great person! he went over the paperwork, explained how he would get the title transferred, explained what I needed to do such as notify my insurance agent of the change of cars, explained about the license and went out of his way to be sure I totally understood everything regarding the transaction. Requested I bring in my pink slip when I could but within the next several day (took it in today). I have never understood everything regarding a car transaction as I did with Beejan. He had total respect for me and the questions I asked. Today I went back in to provide the pink slip. I was met by a nice lady who escorted me to Beejan. He remembered my name and asked how the car was working. Since I had a few more questions, he contacted Sean who came right up. While I was waiting for Sean, Mandi greeted me by name and let me know she had just taken a fresh batch of cookies out. It was like visiting a very good friend's home. Sean went over all my questions as if he had all the time in the world. Each one of these individuals looked me directly in the eyes, smiled and assured me that everything would be made right before I left. I have already told several of my friends regarding the extremely high level of service I received. I will always recommend Manly Honda as I can not say enough good things about my most recent experience. If this was a number survey, each and every person would receive a 10 to every question. By the way, I am 70 years old so to receive the type of respect I did especially regarding my technical questions was wonderful! I look forward to continued business with Manly Honda. Bonuses are due these 4 people!!! Thank you, A very happy Manly customer, Susan Hanks More

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Best car buying experience ever! First and foremost no pressure! Made it easy and enjoyable to trade-in and lease a new vehicle, first time for me in both areas. Great service and co First and foremost no pressure! Made it easy and enjoyable to trade-in and lease a new vehicle, first time for me in both areas. Great service and consideration, my best experience at buying car ever! More

by GAK55 Verified Customer Verified Customer

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Great Guys Wayland was very nice and tried to be as upfront as possible with us - which is a good thing at a car dealership. He was new but did everything he co Wayland was very nice and tried to be as upfront as possible with us - which is a good thing at a car dealership. He was new but did everything he could to help us and found out everything we wanted to know about the car and the deal. More

by THARDEE0 Verified Customer Verified Customer

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Amazing! Had an amazing experience! Thank you for getting me into a new car!! Everything was really easy!! Sean and Beejan were awesome, I wouldn't go anywhere Had an amazing experience! Thank you for getting me into a new car!! Everything was really easy!! Sean and Beejan were awesome, I wouldn't go anywhere else to into a car! Will come back! More

by ANNABUSSING Verified Customer Verified Customer

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New Car!! Best customer service in sales, service and finance!! Kid friendly, helpful, kind and patient!! Had some major issues (car accident) the day before my Best customer service in sales, service and finance!! Kid friendly, helpful, kind and patient!! Had some major issues (car accident) the day before my car was to arrive at Manly... this NEVER phased anyone. Was always kept in the loop and received timely responses when I had a thousand questions. These guys did everything they could to get me in a car that would help me with my credit re-establishment and most important a car that I would enjoy driving. Really, really just happy overall with the entire experience!! More

by SICPANTS6 Verified Customer Verified Customer

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Sean Did a great job and was very easy to work with I felt very comfortable and happy to buy from him. The car needed a couple things. It took a while to get it together later but one P 2 got on the pro I felt very comfortable and happy to buy from him. The car needed a couple things. It took a while to get it together later but one P 2 got on the project it moved along very well. They did good work. once they got the manager on the job it started to actually happen. Thanks guys! More

by JEREMYSLEBEAU Verified Customer Verified Customer

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Excellent buying experience I want to thank Beejan, Sean, and Justin for creating a clean, pleasurable, efficient transaction when I traded in my 2008 Accord for a 2016 CR-V. Sea I want to thank Beejan, Sean, and Justin for creating a clean, pleasurable, efficient transaction when I traded in my 2008 Accord for a 2016 CR-V. Seamless!! I love it!! Thank you! John Nunes More

by JBNUNES Verified Customer Verified Customer

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Happily purchased a new 2016 CR-V Touring auto This was a very pleasant transaction. We traded in two Hondas (both purchased at Manly) for the new CR-V. All the dealings were handled professionally This was a very pleasant transaction. We traded in two Hondas (both purchased at Manly) for the new CR-V. All the dealings were handled professionally and timely. The delivery of the new car was done nicely and the car was immaculate. Sean went over all the details of the workings of the vehicle AND even assisted us in driving the second trade-in to the dealership. All in all -- a very professional interaction and we are satisfied with NO buyers remorse. More

by DMeister Verified Customer Verified Customer

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Good Experiences I have had the privilege to work with Manly Honda over the last five years since we moved from the East Coast. Because of the excellent care we have r I have had the privilege to work with Manly Honda over the last five years since we moved from the East Coast. Because of the excellent care we have received from the service department, when it came time to purchase replacements for our older vehicles, we did business with Manly Hyundai and Manly Honda because we knew they would take care of us and our cars. Thanks for your commitment to excellence! John & Berenice Nunes More

by JBNUNES Verified Customer Verified Customer

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Great Service Advisor I had an error come up on my 2016 Honda Pilot Elite come up day 3 of owning it, 253 original miles. I pulled up to the service department and Hirmin t I had an error come up on my 2016 Honda Pilot Elite come up day 3 of owning it, 253 original miles. I pulled up to the service department and Hirmin took great care of me. He understood my frustration on the purchase of a $47,000 car 3 days earlier and already with an error code. He put me in a loaner and told me that he would do everything in his power to make sure my car was fixed the next day. I reached out to Sean via text message and he responded quickly and was at the service department to help understand wast the issue was, and he too made me feel at ease and said to not worry, they would get things worked out and fixed. My car was ready the next day and I was back on the road. Hirmin and Sean stepped up and took care of me. Very professianl and I even was able to me the technician that worked on my car, I believe his name was Thomas, he told me everything he had done and that I should be good to go. Thanks again guys. More

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