"This is my second new vehicle with City Volkswagen of..."
This is my second new vehicle with City Volkswagen of Highland. Both experiences have been fantastic. When initially looking at the VW Atlas a few months back, my fiance and I had a great experience working with Mike. When it came time to purchase, it was the last day of the sale and Mike was out of the office. That's when we met Erik. Erik is new to the City Volkswagen team. However, he worked like crazy to find us the exact make, model, and options that we wanted to test drive. The actual vehicle we wanted was at the City Volkswagen Chicago location. We left the dealership happy but wanted to test drive a different brand before making our final decision.
An hour later, we were back at City Volkswagen working with Erik to finalize our purchase of a 2021.5 Volkswagen Atlas R-Line SE VR6 4Motion in Racing Green. At this point, it was when I met Cindy for the first time in person. (We had spoken on the phone previously). Cindy is absolutely fantastic to talk / work with. We finalized the deal and Cindy organized the transfer to get our vehicle from their Chicago location to Highland. Sean in the finance department is a rock star and was amazing to work with.
Again, I cannot thank the team at City Volkswagen of Highland more for their help.
This is the second new car I've purchased from City VW Highland and they will continue to alway be my #1 go to for vehicles.
Thanks Erik, Cindy, and Sean for all your help! (Also Bogdan as he's always been fantastic to work with in the past)
"This is my second time buying a car here. The process was..."
- Melissa M
This is my second time buying a car here. The process was so quick and easy once again. Erik helped me drop off my rental car as well which was so nice! Thank you to everyone for an exceptional experience.
"The best service i ever had. Thank you !!!Best price and..."
The best service i ever had. Thank you !!!
Best price and best customer service. Answered all questions we had and very professional. Thank you very much!!
"The overall experience was very professional and customer..."
The overall experience was very professional and customer service was top notch. They allowed us to take the new vehicle home for 72 hours and we returned to purchase it. The final paperwork preparation was the fastest I ever experienced when purchasing a new vehicle. City Volkswagen is #1 in my book. Would definitely recommend them to friends and family!
"You guys took care of an issue I had with a front license..."
You guys took care of an issue I had with a front license plate .Andy called me up shortly after I bought my car and hooked me up with a loaner car. Called me up in a timely manner ,when my car was ready.
"Customer service from everyone I had to talk to was very..."
Customer service from everyone I had to talk to was very friendly and respectful of my time as I needed to get back to work
"Things went pretty well upon the purchase. But after week..."
Things went pretty well upon the purchase. But after week I noticed I had forgotten my CD collection on the visor or my trade in. I called the salesman, he said he would get back to me I’m still waiting 3 weeks later. So is stead for f so
Done saying your customer left this in his car, they just keep it?
"Came to browse but left having purchased a very nice..."
Came to browse but left having purchased a very nice Tiguan. The deal was pretty good (although my gas light came on before I got home) and personnel were all great to work with. They were very busy so we had a few longer than expected delays but overall it was a pleasant experience. I didn’t really have any interaction with customer service but came in at the end of my first week for a free car wash. Five stars,,
"Rich went above and beyond to assure all my questions..."
Rich went above and beyond to assure all my questions were answered before I even made it to the dealership. The rest after that was quick and a smooth process and was able to leave with exactly what I wanted. Everyone, Andrew my sales person, was so kind and helpful.
"The first two salesman I worked with were very rude. I..."
The first two salesman I worked with were very rude. I then worked with the sales manager and he was very helpful as well as one of the owners. They made the deal the exact way I needed it to buy my dream car.