Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 3

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
743 Reviews

Industry Experience

21 yrs, 7 mos

4.9

743 Reviews

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743 Reviews of Sean Thomas

January 31, 2026

Dealership Rating
Employee Rating

Car was ready before promised time. I asked for the car to be ready at a specific time due to schedule (which I don't really like to do), and Sean clearly made it happen. More

by SPIDY512
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 01, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your recognition of our team's effort to accommodate your schedule. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 30, 2026

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Employee Rating

Glad the problems were taken care of. Thank you for the Lyft ride home as well. More

by Ronhoover
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marina Felix , Josh

Jan 31, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback and are glad to have assisted you. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 28, 2026

Dealership Rating
Employee Rating

Svc rep Shawn, fantastic, most excellent rapport excellent, service experience that I have had for many years More

by ctct5155
Service Price Transparency
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Recommend Dealer
Yes
Jan 29, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our team. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. We're glad your service experience was positive.

January 25, 2026

Dealership Rating
Employee Rating

I worked with Sean, who did a great job. But VW itself should have identified the problem BEFORE I bought the car: a hazardous insistence on calling roadside assistance when not needed sta More

by jk8page
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 30, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate your feedback. We are glad to know that our team was helpful, but we would like to discuss your review further regarding your vehicle. Please contact us at your earliest convenience. Thank you, Dirito Brothers Volkswagen 925-934-8224

January 25, 2026

Dealership Rating
Employee Rating

Sean is a pleasure to work with and took great care of me during this service. More

by gbuchholz62
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. Our team at Dirito Brothers Walnut Creek Volkswagen is glad to have been of service. We appreciate your trust in us.

January 22, 2026

Dealership Rating
Employee Rating

Came in for an oil change/routine maintenance on my GTI. Sean got me all squared away with what I needed done and everything went smoothly. Everything was great with the car when I got it back. I will defin More

by SPUDBOY1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you choosing Dirito Brothers Walnut Creek Volkswagen for your GTI's maintenance. Our team is glad to hear everything went smoothly. Looking forward to assisting you again in the future.

January 20, 2026

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Employee Rating

This is the finest dealership I've done business with. Great job always. Very good work. More

by eric.throne.csr
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

Jan 20, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words and are glad you had a positive experience with Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us for your automotive needs.

January 19, 2026

Dealership Rating
Employee Rating

Everything was great. No complaints at all repairs done quickly- kept in the loop the whole way More

by sonnypeek
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

Jan 20, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback about our repair service. Keeping you informed is important to our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us.

January 15, 2026

Dealership Rating
Employee Rating

Dirito service was its usual excellent standard. Had all 4 tires replaced. Car was ready next day, More

by TMULIOS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 15, 2026

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing our service quality. We appreciate you choosing Dirito Brothers Walnut Creek Volkswagen for your tire replacement. We're here whenever you need us.

January 12, 2026

Dealership Rating
Employee Rating

Seems like a well run dealership generally. For service I have worked with a particularly good service advisor and it’s the best dealership experience I’ve had. More

by Cw
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa

Jan 13, 2026

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you recognizing the efforts of our service team. Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. Your feedback means a lot to us.

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