Sean Thomas | Page 6

Service rep Sean nice and competent. The whole operation is smooth and easy. $30 to replace a side marker bulb is a bit much but I knew what I was getting into. The whole operation is smooth and easy. $30 to replace a side marker bulb is a bit much but I knew what I was getting into. More

by KCASTLEMAN Verified Customer Verified Customer

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They were able to get my car done within 2. 5 hours. Just weren’t able to find the issue with my car. 5 hours. Just weren’t able to find the issue with my car. More

by yaslenejimenez Verified Customer Verified Customer

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The service writer Sean Thomas was truly exceptional in terms of thoroughly explaining the repairs needed on my VW Golf R. Pleasant experience with no pressure and advised me of the future maintenance rep terms of thoroughly explaining the repairs needed on my VW Golf R. Pleasant experience with no pressure and advised me of the future maintenance repairs needed. Sean was a consummate professional and truly an asset to VW of America and the Dirito Bros dealership. In fact, I recommended any VW customer who has had issues with their local VW dealership make their way and visit Dirito Bros in Walnut Creek. More

by Porsche4life Verified Customer Verified Customer

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My 24 Jetta was brought in for transmission and clock issues. This is the second time they've attempted to fix the transmission and it did not get better from the last time. They reset the memory of the issues. This is the second time they've attempted to fix the transmission and it did not get better from the last time. They reset the memory of the transmission, hoping it will settle differently. I do not consider the product Repaired at this time. More

by BBRITZ Verified Customer Verified Customer

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We like coming to this garage. Helpful and friendly staff at the garage. A very nice waiting room too. They diagnosed the problem quickly and got it fixed. Excellent service! Helpful and friendly staff at the garage. A very nice waiting room too. They diagnosed the problem quickly and got it fixed. Excellent service! More

by MWE5 Verified Customer Verified Customer

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Easy to make appointment and getting the service done on time. Employees are professional and friendly. on time. Employees are professional and friendly. More

by zohra.tawakali Verified Customer Verified Customer

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Sean was great! We had a good conversation about old VWs, we are both fans of the old adverts. He processed my service order with no issues and made it all very easy We had a good conversation about old VWs, we are both fans of the old adverts. He processed my service order with no issues and made it all very easy. More

by SUSANJAMES789 Verified Customer Verified Customer

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Brought my 2020 VW Passat in for her 60k mile service - professionalism from start to finish. Sean gave me the exact plan, quote, and updated news at the end. Thank you for a job well done! professionalism from start to finish. Sean gave me the exact plan, quote, and updated news at the end. Thank you for a job well done! More

by New-2-me Jetta Verified Customer Verified Customer

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It was great working with Sean. He was very helpful and got the job done in time. He was very helpful and got the job done in time. More

by KISHOR_KSG Verified Customer Verified Customer

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Great experience with the service department for fixing a problem that was covered by the certified pre-owned warranty. problem that was covered by the certified pre-owned warranty. More

by hsuman24 Verified Customer Verified Customer

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