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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 61

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

May 05, 2023

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Employee Rating

The mechanics did great work on my car they knew exactly what was wrong with it. More

by SHERRY1617
Service Price Transparency
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Recommend Dealer
Yes
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May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for taking the time to leave us a five-star review. We're pleased to learn that our Service Team did a great job on your vehicle. You can always count on us at Dirito Brothers Walnut Creek Volkswagen for your automotive needs. Take care.

May 04, 2023

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Everyone was great from the start to vehicle pick up. Wish this did not have a 15 word minimum. More

by ndrc2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , The guy at the desk...forgot his name 5 star

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May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

May 01, 2023

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Employee Rating

Very helpful and kept me informed about what was going on with my car. Sean was great! More

by MARYGDOLEMAN
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Recommend Dealer
Yes
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May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your 5-star experience here at Dirito Brothers Walnut Creek Volkswagen. Please feel free to reach out if there is anything else we can do to assist you.

May 01, 2023

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Unreliable vendor. I’ve been in their office for four times already and they can’t replace the tires per the contract I have. More

by ME
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 21, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate an opportunity to speak with you in regard to your tire replacement and contract. At your convenience, would you mind reaching out to me directly? Kind regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 21, 2023

ME responded

Hi, Please feel free to call me at +1 (415) 320-9154 Thanks. Pavel

April 29, 2023

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Employee Rating

Sean and the entire team are always a pleasure to work with. They are the best!!! More

by MARIA.CANET
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review. We are here if you need any further assistance.

April 28, 2023

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Sean was helpful and knowledgeable during my service appointment. In addition, he was communicative, prompt and had options available for me. I felt Sean truly had my interest at heart. More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix, friendemic friendemic , Tim Luong, Nanika Orgil

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May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team is thrilled to read that you had an amazing experience with us, MARK. If there is anything else that our team can do to assist you, please feel free to reach out to us here at Dirito Brothers Walnut Creek Volkswagen.

April 28, 2023

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Employee Rating

Dirito Brothers efficient check in, go over service and work to be done, kept me updated. More

by COMPAGLIARUGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

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May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for writing about your five-star experience with our Service Department. It's rewarding to learn that our Service Team took care of your vehicle and updated you on the status. We look forward to assisting you here at Dirito Brothers Walnut Creek Volkswagen.

April 27, 2023

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This dealer provides great and fast service and their staff is very polite and nice More

by XCULLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate you taking the time to share your wonderful review and 5-star rating. It makes us happy to read that your visit here at Dirito Brothers Walnut Creek Volkswagen was timely, polite, and great. We are always happy to help.

April 23, 2023

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Employee Rating

Great attention to detail, on-time in and out answered my questions and felt my cars health was in good hands. More

by Mike.pearl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa, friendemic friendemic

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May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen and for sharing your positive experience. We are glad to hear that our team provided you with great attention to detail, on-time service, and answered all your questions. It's also great to hear that you feel confident in the health of your car. We appreciate your business and hope to see you again in the future.

April 22, 2023

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Employee Rating

I've never purchased a used vehicle before so having to take my vehicle back (now 2 times) for items that should have been in working order is a nuisance. Service has been accommodating, but I still wish e More

by michelleallen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 25, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate the chance to speak with you and address the feedback you've shared about your vehicle. When you have a moment, please feel free to reach out to me so that we can discuss this further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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