Sejad Gurdic | Page 5

good car buying experience professional and polite went above and beyond I highly recommend them. Friendly staff, both of the financial personal were very helpful. great atmosp professional and polite went above and beyond I highly recommend them. Friendly staff, both of the financial personal were very helpful. great atmosphere. Should make the cat Oliver part of there marketing plans. More

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SERVICE DEPARTMENT IS A JOKE. I purchased a brand new 2017 HRV in September of 2017 from salesman, Saed Gurdic. I have had nothing but problems since. I live in Bradenton, so d I purchased a brand new 2017 HRV in September of 2017 from salesman, Saed Gurdic. I have had nothing but problems since. I live in Bradenton, so driving to Crown Honda was not a pleasant trip. However, the night I purchased the car, I was driving home from the dealership and while on the interstate, my window gaskets blew out. They were hanging out of the window and had nothing securing them to the vehicle. I scheduled a service appointment for a week out from then. I then noticed a leak in my headliner on both the driver and passenger sides of the vehicle, prior to even taking it to the service appointment. I also heard a rattle on the drivers side, right about the driver's seat. So I called to let the service advisor know and Dawn told me she would take care of it. I went to my appointment and sat in the service department for 5 hours. Dawn had informed me that the leaking was due to the headliner clip being broken and that her technician had added some insulation/stuffing to make the headliner stop rattling. So I waited 5 hours for them to do nothing on the vehicle and still have the headliner rattle when I left. I made another service appointment for a week out from the previous appointment. Keep in mind I've had the car for 2 weeks now and have driven from Bradenton to Crown Honda 3 times and have received no result. I tell Dawn the headliner is still rattling, has a crease in the rear from the service tech dropping the headliner (even though Dawn is 100% positive he did not), and the interior dome lights are not fogged and useless. So at my appointment, Dawn brings the tech out, who confirms that he did drop the headliner at the previous appointment and says he's not sure why it's rattling for us because it doesn't rattle for him. I give it a chance and drive back to Bradenton. At this point, my headliner still rattles. I happened to be in the area and called Dawn to see if she could take a look at it herself or find me a new tech because the issue is not resolved. She brings out Brandon to take a look. He confirms that we need a new headliner & dome light lenses. Dawn then informs me that Honda will NOT pay for a new headliner, even though it's under warranty??? She requests that we order the replacements parts and set up an appointment to replace the dome lenses and have Brandon fix the headliner. So I did. I then drive to Crown Honda for this appointment and wait another 3 hours. Dawn informed me that Brandon replaced headliner clips and 2 of the dome lenses, even though there are 3 in the vehicle. Apparently they didn't have it in stock. At this rate, I'm really angry. I've been there multiple times for the same problem and they just keep running me around in circles. Dawn confirms that she will order the lens again and she will make another appointment to have Brandon put the lens in. I waited until after the holidays, but called ahead to be sure they had the lens in stock. I then made my appointment for the replacement lens to go in as well as an oil change. When I arrive, I find out that Dawn has since relocated. No problem, maybe this will ease some of my issues. Apparently not. I am at the appointment about an hour, as expected. Met with Michele who was very pleasant and a few other employees of the service department who were very nice. I get home and am washing my HRV at my house. I had noticed that my windshield washer fluid light was on for a few days prior to my appointment and didn't realize that the tech would "top off" fluids at my appointment. Apparently "Topping Off Fluids" at Crown Honda means they are going to fill your windshield washer fluid with water. JUST WATER. I've now visited the dealership multiple times and have had nothing but problems since, so I decided to reach out to the service director to let him know of my experience. I call the dealership and get transferred to his extension. He answers. I asked multiple questions, such as; "Your techs top off fluids, correct? Does your washer fluid have a scent to it? Is the washer fluid colorless?" Joe, the service director blew me away with his responses. Yes, they top off fluids. It does not have a scent to it. It does have some color to it. I ask him "Is there a reason why your tech filled my washer fluid with just water?" His response, "I can assure you he filled it with washer fluid. I'm the one that monitors the inventory of the fluid. They always use it. You do know that it's mixed with water and the purpose of washer fluid is so your windshield doesn't freeze?" Great. So filling my washer fluid with straight water won't make my window freeze faster? My husband used to be a mechanic and now owns his own roadside assistance business. He was so confident that it was just water in my fluid reservoir that he dumped some in a cup and sipped it. WATER. JUST WATER. NO FLUID. Joe has nothing to say on this matter. He is 100% sure that it's topped off with washer fluid, even though he's never seen my vehicle and has no idea. He might enforce that they are topped off with the right supplies, but that doesn't mean his staff follows orders. I am so angry at this issue and am now questioning on whether or not I should drain my oil as I'm not sure that they even put oil in the car. I am disgusted with this dealership's service department and will not be returning. They are clueless and waste your time. They provide little to no customer service and truly just do not care. I will be reaching out to upper management to inform them of my experience and to ensure that others do not have to deal with such a xxxx show dealership. More

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2nd car purchase in 3 years I now have conducted two purchases with this dealership in the last three years for my daughters graduating college gifts. Always a great experience I now have conducted two purchases with this dealership in the last three years for my daughters graduating college gifts. Always a great experience And look forward to my son graduating for the next purchase. I absolutely shopped around every time and they continue to be the easiest to work with and the best deal. SA More

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Excellent Service! It has been years since going to dealership and my experience was painless. Sejad Gurdic greeted me a smile and the customer service was excellent. It has been years since going to dealership and my experience was painless. Sejad Gurdic greeted me a smile and the customer service was excellent. No pressure, answered all me questions thoroughly and when I decided on the car I wanted he explained all the bells and whistles. Thank you, Wendy More

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Sejad was awesome! Very professional, upfront and honest. Sejad did everything he could to accommodate me and was extremely cordial and understanding while doing so. I s Very professional, upfront and honest. Sejad did everything he could to accommodate me and was extremely cordial and understanding while doing so. I searched for months and visited dozens of dealers before landing at Crown Honda, Sajed and the staff at Crown remained professional, kind and determined during the entire enteraction. Whenever the need for another car arises I’ll be inquiring with Crown before any other dealer. More

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Great buying experiance I had a great time purchasing a new vehicle at Crown Honda in Pinellas Park. We decided on 2017 Honda Pilot. Working with Mr. Sejad Gurdic was awesome I had a great time purchasing a new vehicle at Crown Honda in Pinellas Park. We decided on 2017 Honda Pilot. Working with Mr. Sejad Gurdic was awesome. We test drove the vehicle and spoke over the phone prior to coming to dealership so everything was ready for us once we came in to sign papers. Mr Gurdic was true professional, forthcoming and honest. He gave us his opinion when we asked and answered all our questions in detail. He also took time to go over options and explain vehicle features. Finally he gave us a great deal! We will definitely come back to Mr Gurdic for all our future car buying needs. More

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A better experience than expected. I do’t think most people enjoy the process of buying a car. Sejad Gurdic, made the experience better than I anticipated. He was able to help me drive I do’t think most people enjoy the process of buying a car. Sejad Gurdic, made the experience better than I anticipated. He was able to help me drive away in a new Honda, without breaking the bank! More

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Enver and Sejad "Sead" made our process easy and fun! Our dealers, Enver and Sejad "Sead" made our buying experience easy and fun. They worked with us over the phone and through email to help us find the Our dealers, Enver and Sejad "Sead" made our buying experience easy and fun. They worked with us over the phone and through email to help us find the perfect vehicle before we got to the dealership. They didn't try to upsell or downsell us on the vehicle. I didn't feel like I was dealing with the stereotypical "used car salesman" when I was working with them. The management team and finance manager were key to our sale and and ensured a smooth process at all steps. We are very happy with this dealership and all of the staff that we worked with and we will be buying a car from them again. More

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Purchased new CR-V I was very pleased with my buying experience at this dealership. If you want a highly professional @personable sales rep--- ask for Michael Tan and y I was very pleased with my buying experience at this dealership. If you want a highly professional @personable sales rep--- ask for Michael Tan and you will be happy. More

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Very positive, efficent & pleasant car buying experience Crown Honda is always my go-to dealership as a lifelong Accord buyer. I think this is the 12th one I've purchased in my adult life. Obviously, I lik Crown Honda is always my go-to dealership as a lifelong Accord buyer. I think this is the 12th one I've purchased in my adult life. Obviously, I like the Honda product. The consistency of the cars is wonderful and seeing the evolution of technology in the latest years is fantastic for me. Dealers are where the rubber meets the road and more importantly, the salesperson makes the difference in the experience. Sejad Gurdic is a professional, knowledgeable and funny gentleman to work with in the purchasing of a car. He made the experience very pleasant even when details out of his control arose during the process. (weather delays, busy weekend, etc) Angelo Antoulinakis in finance was also very delightful with his expeditious and professional handling of the final aspects of the sale. Sejad is very responsive to phone calls, texts and personal communication and has a great sense of humor. Without hesitation I would highly recommend Crown Honda, Sejad and everyone I encountered during the process. I look forward to enjoying my car and am grateful for such an easy purchase. More

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