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Serafin Castelan
319 Reviews
Dealership Experience
21 yrs, 11 mos
Industry Experience
21 yrs, 11 mos
Languages Spoken
Spanish
319 Reviews
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319 Reviews of Serafin Castelan
December 18, 2025
DISHONEST DEALER AND STAFF DO NOT purchase a vehicle from this dealership. They do not provide the correct paperwork to get a legal title. After 106 days, I do not have the needed legal paperwork in han from this dealership. They do not provide the correct paperwork to get a legal title. After 106 days, I do not have the needed legal paperwork in hand to register and title my vehicle. They do not take any accountability for their mistakes and do not communicate the status of issues. TERRIBLE CUSTOMER SERVICE and treatment of veteran and cash customer. No consideration for their mistake in loss of use of your vehicle and or wages to take off work and go to the DMV multiple times for them to argue with them about the incorrect paperwork. More
by Buker7207
Other Employees Tagged: Moe Adballah, Jose Arroyo, William Drew, Jeremy Gallagher, Eddie Corral, Justin Brown, Xavier Crump, Anthony Delatorre , GIOVANNI
November 06, 2025
I have nothing but great things to say about Fair Oaks Ford! Top notch service! Ford! Top notch service! More
by Sebastian
Other Employees Tagged: Jose Santiago, Moe Adballah, Dean Khater, Anthony Delatorre
September 30, 2025
Nice atmosphere and very knowledgeable people. Everyone was very nice. I have never had a salesperson like Serafin b4. And have never sat with the Service Manager, Bob was great. And the finance m Everyone was very nice. I have never had a salesperson like Serafin b4. And have never sat with the Service Manager, Bob was great. And the finance manager was very helpful. More
by mzv1226
Other Employees Tagged: Robert Wojtan
June 27, 2025
Amazing Dealership! Service Department is friendly and on point! Dean, my recent salesman on my new Mustang was awesome; he did a great job at keeping me abreast of th Service Department is friendly and on point! Dean, my recent salesman on my new Mustang was awesome; he did a great job at keeping me abreast of the status of my car and well as the delivery of the vehicle. Added bonus - this dealership has great snacks and coffee! its a little thing that makes a difference. Highly recommend this dealership More
by Sassyldy2425
Other Employees Tagged: Pam Hammersmith, Robert Wojtan, Frank Luciano, Dean Khater, Erik Padilla
June 05, 2025
castelan is grate customer service and a grate sales kind and verry friendly passional for his work and verry friendly passional for his work More
by scastelan
Other Employees Tagged: Badges Faraj, Moe Adballah
December 01, 2024
This dealership is probably the best dealership around! Especially Bajes my finance manager, and Serafina Castelan! I wouldn't buy a vehicle from anyone else!! Robert Wojtan has been there for 14 years!! W Especially Bajes my finance manager, and Serafina Castelan! I wouldn't buy a vehicle from anyone else!! Robert Wojtan has been there for 14 years!! What a great guy he is!! More
by Bobbo
June 10, 2024
It is always a pleasure to work with Serafin Castelan and sales manager Moe Abdallah when it comes time to buy a new car. I have purchased 3 new Fords in the past 2 years and I will continue to come back to sales manager Moe Abdallah when it comes time to buy a new car. I have purchased 3 new Fords in the past 2 years and I will continue to come back to Fair Oaks for our cars. More
by kenburic
Other Employees Tagged: Moe Adballah
April 09, 2024
Excellent customer service Serafin Castelan & Bob Wojtan Are great to work with. This is the second vehicle that I have brought at Fair Oaks ford. Wojtan Are great to work with. This is the second vehicle that I have brought at Fair Oaks ford. More
by Peg
Other Employees Tagged: Robert Wojtan
Dealership Inventory (445 Vehicles)
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