Serafin Castelan
Serafin Castelan at Fair Oaks Ford
Refer Me

Serafin Castelan | Page 4

Sales

Fair Oaks Ford

2055 W Ogden Ave
Naperville, IL 60540

Contact Me
4.9
311 Reviews

Dealership Experience

20 yrs, 3 mos

Industry Experience

20 yrs, 3 mos

Languages Spoken

Spanish Spanish

4.9

311 Reviews

Write a Review

311 Reviews of Serafin Castelan

October 29, 2021

Dealership Rating
Employee Rating

Wonderful agent. Very helpful and curdies.serafin castellan excellent dealer and good lokation excellent dealer More

by Serafin castelan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2021

Fair Oaks Ford responded

Hi, your comments keep us motivated and working hard for all our guests! At Fair Oaks Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

July 29, 2021

Dealership Rating
Employee Rating

Serafin has always been such a wonderful help. He can always answer any questions we have and he is always a very caring and easy to talk to . More

by yocie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2021

Fair Oaks Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Serafin here at Fair Oaks Ford! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Have a good day!

April 08, 2021

Dealership Rating
Employee Rating

I had a terrible accident the next day I walked into Fair Oaks and drove out in a beautiful fusion, thanks to the deal and hardwork from the team there, they came down in price to make this affordable an I a More

by Kateb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 09, 2021

Fair Oaks Ford responded

Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 04, 2021

Dealership Rating
Employee Rating

Upon entering the dealership I was greeted by Serafin Castellan. I have to say that he went above and beyond in making this car purchase one of the most enjoyable I have ever had. He is extremely knowled More

by homer5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 05, 2021

Fair Oaks Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Take care!

March 04, 2021

Dealership Rating
Employee Rating

I was very nervous about shopping for a new vehicle as I have heard about pushy salesmen. I went to Fair Oaks Ford with my guard up until I got to talk to Serafin. He was so wonderful to work with and mad More

by Sammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 05, 2021

Fair Oaks Ford responded

Hi Sammy, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

March 03, 2021

Dealership Rating
Employee Rating

Serafin is very knowledgeable and professional! Very happy with my purchase! It was my first time visiting the dealership and will definitely be back! The price was very fair. More

by Veronica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 05, 2021

Fair Oaks Ford responded

Veronica, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 03, 2021

Dealership Rating
Employee Rating

Serafin is always a pleasure to work with, he has been my guy for the past 10 years! I refer my family and friends to Serafin. More

by Veronica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 05, 2021

Fair Oaks Ford responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Fair Oaks Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

January 02, 2021

Dealership Rating
Employee Rating

Always looking out and taking care of their customers. Being buying cars here for a few years now and they have never disappointed me. Awesome jobs guys. More

by Tcrafton7608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Alghabban, Jeremy Talley, Frank Luciano , Sean Farmer

Jan 05, 2021

Fair Oaks Ford responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Fair Oaks Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 22, 2020

Dealership Rating
Employee Rating

Serafin is unbelievably helpful and accommodating. The best way to describe Serafin to me is a "normal" person. Meaning, he is one of the best salesperson I've ever dealt with because at no point was I s More

by Happy and Safe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ken Gohmann , Bob Wojtan

Dec 29, 2020

Fair Oaks Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 23, 2020

Dealership Rating
Employee Rating

Serafin was great to work with. We went into the dealership to look at one car and did not care for it and Serafin know about what we wanted and showed us a great car that we really liked and bought More

by radiantsounds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 29, 2020

Fair Oaks Ford responded

Your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

...
4
...

Dealership Inventory (384 Vehicles)

used 2018 Nissan Kicks car, priced at $15,977
2018 Nissan Kicks
used
Super Black exterior
CVT
Front-wheel Drive
new 2024 Ford Escape car, priced at $33,036
2024 Ford Escape
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
Front-wheel Drive
new 2023 Ford F-150 car, priced at $56,103
2023 Ford F-150
new
Antimatter Blue Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford F-250 car, priced at $62,430
2024 Ford F-250
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 car, priced at $65,005
2024 Ford F-150
new
Avalanche Gray exterior
Automatic
Four-wheel Drive
new 2025 Ford Explorer car, priced at $60,305
2025 Ford Explorer
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive