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Serafin Castelan
Refer Me
311 Reviews
Dealership Experience
20 yrs, 4 mos
Industry Experience
20 yrs, 4 mos
Languages Spoken
Spanish
311 Reviews
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311 Reviews of Serafin Castelan
Helpful 
October 19, 2020
Wow! Can't believe this, bought my 3rd Mustang (and an explorer) from them, Serafin is the man! Ken and Bob awesome as usual. Look no further if you are buying a ford!! explorer) from them, Serafin is the man! Ken and Bob awesome as usual. Look no further if you are buying a ford!! More
by rohit
Other Employees Tagged: Robert Wojtan, Ken Gohmann
October 17, 2020
Serafin and John K were great to work with. Great friendly service. Nice and easy buying experience. Thank you!! Great selection of cars to pick from and the entire staff was so friendly. friendly service. Nice and easy buying experience. Thank you!! Great selection of cars to pick from and the entire staff was so friendly. More
by Brent892
Other Employees Tagged: John Krajnovich
October 08, 2020
Serafin was wonderful to work with! I wasn’t sure what a car buying experience during COVID would look like, but he made it so easy. From a full run through of all of the features on my new Edge, to switchi car buying experience during COVID would look like, but he made it so easy. From a full run through of all of the features on my new Edge, to switching over my belongings from my trade in to my new car car as I waited; everything was fast and easy. I would highly recommend him to anyone looking for a new vehicle! More
by C Allen
August 04, 2020
Serafin made purchasing a vehicle fun and easy, I bought exactly what I wanted, a new Explorer! Very happy with his service and my new SUV! Highly recommend Serafin!! exactly what I wanted, a new Explorer! Very happy with his service and my new SUV! Highly recommend Serafin!! More
by YGalvan
July 31, 2020
Serafin worked with me and allowed me to get the deal I wanted Great couple of hours of work! Would recommend using him for your salesman I got a sweet ride for a good price Win win wanted Great couple of hours of work! Would recommend using him for your salesman I got a sweet ride for a good price Win win More
by Brp2207
July 21, 2020
I got my Lincoln MKZ at this dealership and I do not regret my decision whatsoever. The staff is friendly, respectful, and knowledgeable. They make it a point to keep the store clean, something that is regret my decision whatsoever. The staff is friendly, respectful, and knowledgeable. They make it a point to keep the store clean, something that is very important especially now during the pandemic. The waiting area is comfortable and there are snacks, coffee, and water provided. Mark Benakovich is always there to ensure issues are solved in a timely and professional manner. I will continue to do business at this store and will be sure to recommend it to others. More
by Sam DeAnda
Other Employees Tagged: Mark Benakovich
July 08, 2020
Serafin is awesome! Serafin is very professional and works hard to make sure each customer gets the right car for them. He spent a lot of time figuring out options for us Serafin is very professional and works hard to make sure each customer gets the right car for them. He spent a lot of time figuring out options for us. More
by ljhd752
April 22, 2020
My son and I visited this dealership to purchase a car he saw on Car Guru. We were so pleased with the professional service we received. All the sales guys, Mohammed, Adeel and one other salesman who spoke t saw on Car Guru. We were so pleased with the professional service we received. All the sales guys, Mohammed, Adeel and one other salesman who spoke to my son over the telephone was honest and upfront with the pricing and when we arrived thete, they worked really hard to get the deal and price we felt comfortable with his budget. My son was very very pleased with his new car and I was very pleased with the dealership professionalism, caring and honest attitudes. They made us feel like we were family. I will definitely refer Fair Oaks Ford in Naperville, IL to all of our friends and family. They're the best!!! Highly recommended. If I left anyone name out (my apologies) they're all excellent salesmen, finance managers and credit department works hard to get you the best deal possible. They will work with you, no matter what your circumstances may be. When you stop by tell them Marilyn and Dimitrius sent you! You will not be disappointed. I promise you. We love this dealership! 😊💋 More
by MARILYN W.
Other Employees Tagged: John Krajnovich, Jose Santiago, Ken Gohmann, Mohammed Alghabban, Jeremy Talley , Adeel Hasan, Adam Liaromatis, Bob Williams, Ashim
March 08, 2020
outstanding experience The sales team worked late to make the process possible . I would go back to Fair Oaks and will recommend it to other buyers .I also consider Bob Wojt The sales team worked late to make the process possible . I would go back to Fair Oaks and will recommend it to other buyers .I also consider Bob Wojtan and Serafin Castelan my friends . More
by perez8547
Other Employees Tagged: Robert Wojtan , Evelyn Cielo
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