Sergio Barron

Group 1 Toyota North Austin responded

Dear Valued Guest,   Thank you for taking the time to share your feedback. We sincerely apologize for the extended wait time during your recent oil change visit, especially since you had a scheduled appointment. A 2.5‑hour service time for a routine oil change is unacceptable, and we understand how frustrating that must have been. We are particularly concerned to hear that this has not been your first experience with excessive wait times. This clearly does not reflect the level of efficiency and respect for our customers’ time that we strive to provide. While our dealership is currently undergoing construction, this should never compromise cleanliness or professionalism. Your comments regarding the condition of the service area are taken very seriously, as maintaining a clean and welcoming environment is a basic expectation. Additionally, we regret that your interaction with our service advisors did not meet our standards. Attentive, courteous service is non‑negotiable, and we are addressing these concerns directly with our team. Please be assured that your feedback has been shared with our service management, and we are taking steps to improve scheduling accuracy, service flow, and staff accountability to prevent this from happening again. We truly value your business and appreciate you bringing these issues to our attention. If you would be willing, we would welcome the opportunity to discuss this further and restore your confidence in our service department. Please feel free to contact me directly, Josie Easter (Service Customer Relations) at Jeaster@group1auto.com or call me at 512-458-2222 x1355. Thank you again for your honesty, and we hope to serve you better in the future.

Group 1 Toyota North Austin responded

Hello Davidkreedy, we're happy to hear you had such a positive experience with Phillip! Feel free to reach out to us if you need anything. Have a wonderful day.

Group 1 Toyota North Austin responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Group 1 Toyota North Austin responded

Hi Thao, Thank you for sharing your experience. I’m very sorry for the long three‑hour wait for your oil change and for the inconvenience caused by the rear panel screw coming off afterward. You also should not have had trouble reaching our service department by phone. I’m glad our advisor was able to replace the screw quickly when you returned, but you shouldn’t have needed to make an extra trip. We’re reviewing your feedback with our team to prevent this from happening again. Please feel free to reach out to me, Josie Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 directly if there’s anything more we can do.

Group 1 Toyota North Austin responded

Hi, thank you so much for the glowing review! We are thrilled to hear that you are satisfied with the work we have done for you. We always strive to deliver excellent service and results for our customers. Thank you for choosing us!

Group 1 Toyota North Austin responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Toyota North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Toyota North Austin responded

Hi, we really appreciate your positive review! We hope you have a great day!

Group 1 Toyota North Austin responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!