Sergio Barron
Sergio Barron at Toyota of North Austin
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Sergio Barron

Service Advisor

Toyota of North Austin

8400 Research Boulevard
Austin, TX 78758

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4.4
37 Reviews

Dealership Experience

1 yr, 2 mos

Languages Spoken

English English

4.4

37 Reviews

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37 Reviews of Sergio Barron

April 30, 2025

Dealership Rating
Employee Rating

Was helped right away by staff and they were able to do the update on my car without issue. They don’t have a reliable transportation service so I ended up having to uber to work to get there on time and I More

by Mbort
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

April 28, 2025

Dealership Rating
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Actually, my dealing with car dealerships at this location began around 1977, bought 2 Oldsmobiles from Charles Maund, several Toyotas from Doug Maund. Still use new dealership, Town North Toyota fo More

by Uvalde County
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2025

Toyota of North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Charles and Doug here at Toyota of North Austin! We are always more than happy to assist you if anything else comes up. Take care!

April 12, 2025

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Excelente customer service, pretty good, will recommend, got my second car there, good stuff. Wonderful More

by tuliogar
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2025

Toyota of North Austin responded

Hello Tuliogar, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2025

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Professional staff, they were able to solve my problem and offered me options to keep my car in good shape. More

by Szarazua01
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2025

Toyota of North Austin responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 22, 2025

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Employee Rating

Mi experiencia en este lugar fue horrible a la hora de venderte un carro te dan el mejor trato del mundo luego cuando tienes un problema con el carro que ellos están en la obligación de resolver te tratan More

by César
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 26, 2025

Toyota of North Austin responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Le pedimos disculpas por las molestias ocasionadas por su reciente experiencia con el servicio. Nos esforzamos por brindar un servicio excepcional a todos nuestros clientes, y es evidente que en este caso no cumplimos con nuestras expectativas. Nos pondremos en contacto con usted para abordar sus inquietudes y encontrar una solución. No dude en contactarme si necesita algo mientras tanto. Josie Easter Customer Service Rep 512-458-2222 jeaster@toyotaofnorthaustin.com

March 20, 2025

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Poor customer service, vehicle still not working properly, it seems like they are understaffed, which is why service takes a while compared to other Toyota Dealers. More

by jadekunle777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 22, 2025

Toyota of North Austin responded

Thank you for your feedback. I'm sorry to hear that your experience was less than excellent. Please know that your satisfaction is our highest priority and we value your business. If you would like to discuss this further, please don't hesitate to reach out to me directly. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

March 15, 2025

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Slow service and over priced. People were nice. Waiting area was cold. Coffee was good. More

by barryhumphus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 20, 2025

Toyota of North Austin responded

Thank you for your feedback. I apologize for the wait during your service visit. Please know that we take your concerns very seriously. If you would like to discuss further, please reach out to me directly. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

March 02, 2025

Dealership Rating
Employee Rating

I did not expect this kind of service from an official dealer. I brought my Toyota RAV4 (5,000 miles) in for routine maintenance, and my metal valve stem caps were stolen and replaced with cheap plastic o More

by Semyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 05, 2025

Toyota of North Austin responded

Thank you for your feedback. The behavior you describe is not consistent with the high-quality level of service we usually provide. I would like to personally look into the details of your visit, but cannot find your information with only your username. Can you please get in touch with me? Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

Mar 10, 2025

Semyon responded

Thank you for responding here. But I have already sent you two messages and still have not received a response.

February 18, 2025

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Employee Rating

Thanks to Sergio in the Service Dept. for quick, professional service on my Toyota Highlander More

by Donna
Recommend Dealer
Yes
Feb 21, 2025

Toyota of North Austin responded

Hello Donna, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 15, 2025

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Employee Rating

Very over priced! Did not have truck ready when I was told the day, I went to pick up early and they still charge me full price !!!!! More

by Sunfishlakeway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 18, 2025

Toyota of North Austin responded

Thank you for your feedback. I'm sorry that there was a delay in getting your truck ready for you. If there is anything we can do to make your next visit a 5-star experience, please do not hesitate to contact me directly. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

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