Service Department | Page 12

An unexpected event happened while my car was brough in for service. The service team and management went out of their way to make sure everything was taken care of, and that all the issues were resolved t for service. The service team and management went out of their way to make sure everything was taken care of, and that all the issues were resolved to my satisfaction. They went above and beyond to make sure we were satisfied with the resolution and outcome. High intergrity and professionalism and a commitment to outstanding customer service. More

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Courteous and professional, even when they’re so busy. They get the work done on time as they commit to do! They get the work done on time as they commit to do! More

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I had my Honda serviced at SoJax for over 15 years. Kevin in service was the best! When it came time to finally buy my first Subaru I chose Juan for my salesman. Great experience! Kevin in service was the best! When it came time to finally buy my first Subaru I chose Juan for my salesman. Great experience! More

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I worked with Mike Needham who gave my forester a quick diagnostic and had me out the door quickly with a handshake, problem solved. Very nice people there in Jax. diagnostic and had me out the door quickly with a handshake, problem solved. Very nice people there in Jax. More

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My first Subaru Outback was a fairly plain Jane 2014. It was time to get a newer one. All of the experiences I have had at Subaru of Jacksonville have been favorable, so I understandably went back.Brand It was time to get a newer one. All of the experiences I have had at Subaru of Jacksonville have been favorable, so I understandably went back.Brand new ones were not available but Ray Powdrell found a 2020 Outback with pretty good mileage. He was efficient, a true Southern gentleman, very knowledgeable and experienced—no hard sale or pressure. It was a pleasant, safe experience. He didn’t fluff me odd as old, but answered all my questions very well. There was a bit of service issues needed, mainly that the newer one had lots of features that I needed help learning how to use. Ray guided me to the service tech, Mike McClennon, who was amazing.he spent an inordinate amount of time tutoring me, being patient as I took notes on his lessons, and extremely patient and courteous. I am happy now with a new-to-me 2020 Outback that I am enjoying and still learning how to work. I know when I have a need or questions, all of the Subaru of Jacksonville will come to my aid. More

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My first time at Subaru of Jax with my 2015 Forester XT. I bought it used so I had no idea what had been maintained on the vehicle. My service rep listen to what I wanted to do and steered me in the right I bought it used so I had no idea what had been maintained on the vehicle. My service rep listen to what I wanted to do and steered me in the right direction of not wasting money on services I may not need. I had a lots of questions and I got plenty of correct answers. My SUV received flying colors that it was in good shape. The mechanic was through and let Mike know what I needed and I had them do it. Now I have a vehicle I know I can trust and lrely on for years to come. More

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Very courteous, professional, and helpful. Work on my Subaru done much more quickly than guestimate I'd been told. Loaner car was ready & waiting for me, no prob. All in all, great service fro Work on my Subaru done much more quickly than guestimate I'd been told. Loaner car was ready & waiting for me, no prob. All in all, great service from everyone ! Will def always be back with my Forever Car , my beautiful blue Forester 😄 More

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I have never received service and care like this dealership! They are a step above every other dealership where I have bought or serviced my car. dealership! They are a step above every other dealership where I have bought or serviced my car. More

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I went in to get my rocker panel reattached. It was going to be over $200 and there were 19 people ahead of me. Before I could finish brewing my complementary coffee, Mike McClinnon had it attac It was going to be over $200 and there were 19 people ahead of me. Before I could finish brewing my complementary coffee, Mike McClinnon had it attached and ready to go for no charge. Shout out to Mike’s great service and professionalism! Thank you so much for saving my day! Jax Subaru rocks! More

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Great service and customer friendliness. Both the mechanic and customer service manager, Josh, are very friendly and professional Thanks. Both the mechanic and customer service manager, Josh, are very friendly and professional Thanks. More

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