Service Department
Service Department at Subaru of Jacksonville

Service Department | Page 11

Service Department

Subaru of Jacksonville

1717 St. Johns Bluff Road
Jacksonville, FL 32246

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4.8
747 Reviews
4.8

747 Reviews

Write a Review

747 Reviews of Service Department

July 14, 2022

Dealership Rating
Employee Rating

Did a great job. Schedule for several maintenance issues and an all day appointment. My car was ready in a few hours plus they service a recall without having to sc More

by Raul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Parts Department, Mike Needham

Jul 15, 2022

Subaru of Jacksonville responded

Raul, thanks for the great review and 5-stars. We love having you as part of the SOJAX family!

July 13, 2022

Dealership Rating
Employee Rating

Great customer service in every aspect. Prompt. Efficient. Reasonable. Cares about the customer. Recommend very highly More

by blessman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

Jul 14, 2022

Subaru of Jacksonville responded

Thanks so much for the great review and kind words, blessman! We love having you as part of our SOJAX family!

June 27, 2022

Dealership Rating
Employee Rating

After initially giving a not so great review I was contacted by Carlos Gonzales from the service department. He sent me detailed Notes of the overall service and safety inspection and assured me that More

by Gdlowder
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Gonzales

Jun 28, 2022

Subaru of Jacksonville responded

Gdlowder - thank you for the updated review. We apologize for the initial poor communication and so much appreciate you speaking with Carlos! Thank you and your daughter for being part of the SOJAX family!

May 31, 2022

Dealership Rating
Employee Rating

The BEST! Everyone my husband, wink, and I deal with is so so welcoming and rest to help!! And Kimberly is over the top amazing to work with!! More

by reinacherry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Schneid , Juan Hernandez, AJ Miller

May 31, 2022

Subaru of Jacksonville responded

reinacherry - thank you so much for the great review! We are always ready to help and Kimberly is so fantastic. Thanks for being part of our SOJAX family.

May 31, 2022

Dealership Rating
Employee Rating

This is the 8th car I've bought from this Dealership. From Phil Sr to the sales staff (Jerry Johnson) to service Dept to the greeter, honest and decent people who simply do Not play games and always see More

by guidofl352
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Johnson, Ryan Munro, Chris Schaer , Phil Porter, Phil Porter Jr.

May 31, 2022

Subaru of Jacksonville responded

Wow x8. We can't thank you enough for being such a huge part of our SOJAX family. We will continue striving to make sure your experience at SOJAX is always excellent. Thank you.

May 29, 2022

Dealership Rating
Employee Rating

Juan is very helpful and truly interested in getting you they best deal he can add the right car. Subaru of Jax is great at they don't do high pressure, have good truck weekends, free soda, water coffee and More

by mbarron
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Munro , Juan Hernandez, AJ Miller

May 31, 2022

Subaru of Jacksonville responded

mbarron - thanks for the great review! We want to show our customers that we care! Thanks for choosing us and being part of our SOJAX family.

May 22, 2022

Dealership Rating
Employee Rating

They got the tires I needed and installed them in half the time originally quoted. More

by Terri C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

May 23, 2022

Subaru of Jacksonville responded

Terri C - we're so glad we were able to beat the time expectations. Thank you for choosing SOJAX!

May 13, 2022

Dealership Rating
Employee Rating

My Subaru dealership is always clean, employees are super-friendly, and the service department is always right on time. More

by craftysoprano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

May 16, 2022

Subaru of Jacksonville responded

craftysoprano - thanks for the awesome review of our service department and SOJAX! We love having you as part of the family!

May 13, 2022

Dealership Rating
Employee Rating

Great service advisors, friendly service and everything took exactly as long as quoted. Always happy with the experience. More

by rick_armstrong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Thomas, Mike Needham

May 16, 2022

Subaru of Jacksonville responded

rick_armstrong, we are so glad to hear about your great experience with our team. Thank you for being part of our SOJAX Family!

May 12, 2022

Dealership Rating
Employee Rating

Awesome customer service. You explain the issue that you have with your car and quickly find the problem. More

by Bfebo1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

May 12, 2022

Subaru of Jacksonville responded

Bfebo1988 - thanks so much for the great review and being part of the SOJAX family!

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