Service Department | Page 65

Phenomenal! The service team was phenomenal in helping me. Jennifer was able to guide me through the process and quickly get me into a loaner car while my vehicle The service team was phenomenal in helping me. Jennifer was able to guide me through the process and quickly get me into a loaner car while my vehicle was being serviced, which only took a few days. Having a phenomenal service team at this dealership to address a concern I had with my vehicle and ensured that the proper warranty care was going to be used on my car! From telling them that I heard what I thought was a small squeak to having the issue addressed quickly and throughly brings piece of mind knowing that whenever I drop my car off with this team, there will be nothing but the best care for my vehicle! More

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Excellent Professional friendly fast and efficient. Great experience for my first time at this dealership. Informative about work car status and schedule for ne Professional friendly fast and efficient. Great experience for my first time at this dealership. Informative about work car status and schedule for next visit for maintenance More

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organized and efficient service dept. We purchased our Subaru from this dealership and the salesman Jerry Johnson couldn't have been nicer. He was a pleasure to deal with regarding our pu We purchased our Subaru from this dealership and the salesman Jerry Johnson couldn't have been nicer. He was a pleasure to deal with regarding our purchase. The service dept. is exceptional; the staff are pleasant and the whole process a breeze. An oil change, tire rotation and check of the fluids and belts took only a half hour. I waited in the comfortable lounge area where complimentary beverages and snacks are available. Its a nice experience. More

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Over the top service Jennifer/Customer service representative updated me at every point in the repair process. Check in was quick and t.he courtesy car was ready to go. Sh Jennifer/Customer service representative updated me at every point in the repair process. Check in was quick and t.he courtesy car was ready to go. She took the time to explain and prioritize repairs. One of the reasons I love Subaru is the excellent service department. More

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Simple Oil Change I'm a returning customer of Subaru of Jacksonville and get regular maintenance done on my vehicle. They're always fast, friendly and have fair prices I'm a returning customer of Subaru of Jacksonville and get regular maintenance done on my vehicle. They're always fast, friendly and have fair prices on services being performed. I will continue my future service with them, and maybe one day, if I'm in the market for a new car, I will visit them. More

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I'll never go anywhere else for service In the 9 years I've owned this car, I've never had it serviced anyplace else. Both the parts and service departments are wonderful to work with - eve In the 9 years I've owned this car, I've never had it serviced anyplace else. Both the parts and service departments are wonderful to work with - everyone is friendly, knowledgable and they truly KNOW Subarus (most are enthusiasts themselves). This particular visit was for a battery replacement - i called when I was on my way, and two techs stayed late just to ensure my car was taken care of. Both of our current Subarus were purchased here, and we're looking at buying a new one very soon. The 'other' dealership in town isn't even a consideration. More

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Purchasing a new car was pain free. We needed a car and it had to be a Subaru. Our toddler can be a handful at times but the staff was attentive and helpful, as well as fast. We cut to t We needed a car and it had to be a Subaru. Our toddler can be a handful at times but the staff was attentive and helpful, as well as fast. We cut to the chase with our dealings and got an awesome 2017 Legacy. Only minor issues have come along and the dealer had me in and out with no problems. Doesn’t hurt that they have free coffee and snacks while I wait. When you’re done with your service they wash your car and send you on your way. I even got some free swag, look forward to my next visit! More

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Another Really Great Service Visit Thank you for another really great service visit! Jennifer is always super helpful, knowledgeable, informative, proactive, and friendly. Definitely Thank you for another really great service visit! Jennifer is always super helpful, knowledgeable, informative, proactive, and friendly. Definitely a great asset to Subaru of Jacksonville! I always feel welcomed when I arrive and I feel very well taken care of by everyone I encounter. And the prices seem very fair, every effort is made to make service as affordable as reasonably possible, and things are explained very clearly. Definitely the best service visits of anywhere I've been. Thank you!!! More

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Oil change/service through Express Went in on a Saturday morning for oil change and service. Out in less than 40 minutes. Car was clean as a whistle on pickup. Went in on a Saturday morning for oil change and service. Out in less than 40 minutes. Car was clean as a whistle on pickup. More

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Excellent service department We’ve beeb getting our 2011 Subaru Legacy serviced here for almost 3 years. Every single time we have been treated courteously, given a comfortable pl We’ve beeb getting our 2011 Subaru Legacy serviced here for almost 3 years. Every single time we have been treated courteously, given a comfortable place to wait and received excellent service. One time required a full day because of both a complete tuneup and warranty recall repair and we were given a loaner vehicle to take overnight, as we live in St. Augustine, which is a 45 minute drive from them. Another time, because or repair was going to take about 2 hours, they gave us a loaner car so we could go to breakfast and get a little shopping in rather than wait at the dealership. A couple of days ago, we noticed a low tire pressure light on our dashboard as we drove north to a doctors appointment. We called from the car, and were told to come right in to an express lane, no appointment needed. We actually went into the wrong lane by accident, but were told not to worry, and a nice man named Sterling Chandler helped us on the spot by checking the tire pressure and filling all the tires to required levels and using the computer to turn the warning light off. A small thing, but it meant a lot to us, particularly because you can’t turn those warning lights off. All done with a smile. Mr. Chandler seems to us to be the kind of employee we would all want to do business with. More

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