Seth Greenwall | Page 9

Bulldog Kia responded

Thank you for taking the time to review us and share about your experience! We appreciate your business and thank you for choosing Bulldog Kia for your most recent purchase. The Kia Soul is great vehicle and we hope you are enjoying it! I spoke with Mike regarding the confusion around the vehicle and I think we have where the breakdown of communication is from. When your wife and you visited our dealership the first time, we were told that you had very specific needs and specific vehicles in mind that you wanted to see. We try to ensure that our customers are treated with respect to their needs and wants so when customers tell us that they want an exact vehicle, we want our team to be attentive to those details and we train them to respect your wishes. We apologize for any confusion and are so glad that you ended up with the perfect vehicle for your family. Thank you again for your business and we look forward to seeing you for your maintenance visits. Have a great day! -Anastasia, Customer Care Manager 706-608-5589

Bulldog Kia responded

Thank you for the amazing review and recommendation for Mike and for Bulldog Kia! We appreciate your business and thank you for choosing Bulldog Kia for your most recent vehicle purchase. Thank you for the 5 stars and for taking the time to share about your experience. Have a great day and we look forward to seeing you again! Happy driving!

Bulldog Kia responded

Thank you Gwen! We appreciate your business so much and are thankful that you chose Bulldog Kia for your most recent purchase. We are happy to hear that you had a great experience with Crystal; she is a great team member. We look forward to seeing you at your first maintenance appointment. Thank you again and have a great day!

Bulldog Kia responded

Thank you so much for the amazing review! We are proud to be working with a brand that has a plant here in the USA and thank you for taking the time to research our product. We are so glad that you have come back to us a second time for another purchase and we thank you so much for your business. Have a great day and happy New Year!

Bulldog Kia responded

Thank you so much! We appreciate your business and thank you for taking the time to write a great review for us. Thank you also for recommending us to your friends and family. We strive to ensure that all of our customers have a great, smooth experience and are so glad to hear that was your experience for your new purchase. Thank you again and we hope you have a great day!

Bulldog Kia responded

Thank you so much! Crystal is an amazing team member and we are so glad that she was able to assist you. We appreciate your business and thank you for taking the time to share about your experience here at Bulldog Kia. Have a great day and we hope to see you again at your first vehicle maintenance appointment!

Bulldog Kia responded

Thank you so much Brenda! We appreciate your business and thank you for taking the time to write a review for us. We are so thankful that you have chosen Bulldog Kia for 3 purchases and thank you for recommending us to others. Mike is a great team member and we are so glad that he was able to assist you. Have a great day and we hope to see you at your first scheduled maintenance visit!

Bulldog Kia responded

Thank you so much! We are so glad that Mike was able to assist you and we thank you for choosing Bulldog Kia for your recent purchase. Have a great day and we look forward to seeing you again!

Bulldog Kia responded

Hi George, thank you for reaching out. We understand your frustration. Our Owner and Service Manager spoke with you over the phone and in person and you acknowledged and admitted that the damage to your vehicle did not happen here at Bulldog Kia. You didn’t reach out to us until 3 weeks after your vehicle was here and it was in your possession during that time. There is no way for us to know where, how or when the damage occurred to your vehicle but you did acknowledge that it did not happen here at Bulldog Kia. Our detail crew is always more than happy to rewash your vehicle if it is not to your satisfaction. We offer free washes as a courtesy to our customers and want you driving away looking clean and well taken care of. When you left, our team was not informed that there was an issue otherwise they would have gotten it taken care of immediately. As for the other customer having scuff marks on their vehicle, I checked with each of our advisors personally and spoke to them about that situation. Our team is covering the cost of cleaning up the scuff marks on the customer's vehicle. It is rare but possible for that to happen and we have cameras installed to protect our customers in such situations. Again, however, that is extremely rare for something like that to happen here at Bulldog Kia. With your vehicle, you acknowledging the damage not happening here and us inspecting the cameras shows that the damage was not done here. We are extremely careful with our customer’s vehicles while they are in our possession. If you would like to discuss these issues further, please feel free to reach out to me directly and I will be happy to have you come in person and talk more. We absolutely want your business and appreciate you choosing Bulldog Kia for your purchase and service needs. I understand your frustrations and hope that you are able to find out a solution to the damage to your vehicle. Please reach out to me personally if I can assist you further. Have a great day! - Anastasia, Customer Care Manager 706-608-5589

Bulldog Kia responded

Thank you so very much for this amazing review for Andy and us here at Bulldog Kia! We appreciate your business and thank you for choosing Bulldog Kia for your most recent purchase. We believe in continued education for our team to ensure they are always courteous, professional and prepared to follow the processes we have in place to help serve our customers. Thank you for noticing and taking the time to recommend us. Have a great day, a Merry Christmas and a happy New Year!