Shahriar Ghandchi | Page 5

They really focused on the needs of their customers, and prioritized their commitment to service. prioritized their commitment to service. More

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Shah, Pat, Jack and the entire 495 team were a pleasure to work with throughout the entire car buying process. There is no haggling and they work to get you out the door happy and efficiently. I would ab to work with throughout the entire car buying process. There is no haggling and they work to get you out the door happy and efficiently. I would absolutely recommend them to anyone looking for a new, or used vehicle. More

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Josh is a polite and courteous salesman and is a please to do business with. to do business with. More

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Buying with out pressure and having super nice sales staff brings me back year after year staff brings me back year after year More

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No updates, held my car hostage and was told as the owner / lease not to call them for update, your manager is a tool. And I will never purchase another Jeep. 495 Sucks couldn’t even do a oil change for my c / lease not to call them for update, your manager is a tool. And I will never purchase another Jeep. 495 Sucks couldn’t even do a oil change for my car. Awful people!!!!!!!!!! More

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I waited for a scheduled oil change appt. They had it done in less than an hour. 495 CDJR is a very professional dealership in my opinion. done in less than an hour. 495 CDJR is a very professional dealership in my opinion. More

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Worst dealership. I have a brand new Jeep 2021 with jeeb wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out o wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out of balance. I had to deal with vibration for several months until I finally took it to an independent mechanic who found an issue with a tire that was way out of balance. The issue was fixed in one visit and no more vibration. It appears that the service personnel are either incompetent, or they don’t care. I will take my business anywhere else, but this place. More

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I'm owner of the new RAM TRX, I had some issues related warranty concerns and had some back and forth. 495 has put the customer satisfaction on top of their priorities and resolved my issue, this extremel warranty concerns and had some back and forth. 495 has put the customer satisfaction on top of their priorities and resolved my issue, this extremely valuable and I look forward continuing working with them! Thanks Lionel and 495 team! More

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Terrible experience. I made a appointment two weeks out for a time. They didn’t take me till three hours after my scheduled appointment. They also never informed me about issues I had with my car, never to for a time. They didn’t take me till three hours after my scheduled appointment. They also never informed me about issues I had with my car, never told me they were keeping it overnight and they never answer their phones. I get my car back and they never fixed one of the issues I had brought it in for! More

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They have very poor customer service the service manger didn't want to fix my truck when it was damaged while at the service department I asked if I had to get an attorney he laughed and said that's a loa didn't want to fix my truck when it was damaged while at the service department I asked if I had to get an attorney he laughed and said that's a load of bull crap you know how many times we've heard that and laughed about it I've been dealing with them on many occasions one when I bought my charger there in 2018 I would bring it back for the AC every couple months and they would charge me $100 and it's still not fixed and they tried saying the part is discontinued when it's not it's just the part number is superseded which means they just changed the last two numbers and I've been dealing with this issue and it's still not fixed and the paint is peeling on my truck and bubbling in dealing with them since April my truck had under 15000 miles on it when it went in and it's been going back and forth for 4 months they finally fix the paint but now I have other issues my windows scratched which they did fix and they scratch again and this last time they put 338 miles on my truck and dented my bumper and refuse to fix my bumper and when I brought it to the attention of the owner of the dealership he basically said he doesn't want to deal with it and wants me to pay for half of it and called me a piece of xxxx nice customer service More

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