Shahriar Ghandchi | Page 4

Worst dealership. I have a brand new Jeep 2021 with jeeb wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out o wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out of balance. I had to deal with vibration for several months until I finally took it to an independent mechanic who found an issue with a tire that was way out of balance. The issue was fixed in one visit and no more vibration. It appears that the service personnel are either incompetent, or they don’t care. I will take my business anywhere else, but this place. More

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I'm owner of the new RAM TRX, I had some issues related warranty concerns and had some back and forth. 495 has put the customer satisfaction on top of their priorities and resolved my issue, this extremel warranty concerns and had some back and forth. 495 has put the customer satisfaction on top of their priorities and resolved my issue, this extremely valuable and I look forward continuing working with them! Thanks Lionel and 495 team! More

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Terrible experience. I made a appointment two weeks out for a time. They didn’t take me till three hours after my scheduled appointment. They also never informed me about issues I had with my car, never to for a time. They didn’t take me till three hours after my scheduled appointment. They also never informed me about issues I had with my car, never told me they were keeping it overnight and they never answer their phones. I get my car back and they never fixed one of the issues I had brought it in for! More

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They have very poor customer service the service manger didn't want to fix my truck when it was damaged while at the service department I asked if I had to get an attorney he laughed and said that's a loa didn't want to fix my truck when it was damaged while at the service department I asked if I had to get an attorney he laughed and said that's a load of bull crap you know how many times we've heard that and laughed about it I've been dealing with them on many occasions one when I bought my charger there in 2018 I would bring it back for the AC every couple months and they would charge me $100 and it's still not fixed and they tried saying the part is discontinued when it's not it's just the part number is superseded which means they just changed the last two numbers and I've been dealing with this issue and it's still not fixed and the paint is peeling on my truck and bubbling in dealing with them since April my truck had under 15000 miles on it when it went in and it's been going back and forth for 4 months they finally fix the paint but now I have other issues my windows scratched which they did fix and they scratch again and this last time they put 338 miles on my truck and dented my bumper and refuse to fix my bumper and when I brought it to the attention of the owner of the dealership he basically said he doesn't want to deal with it and wants me to pay for half of it and called me a piece of xxxx nice customer service More

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The people at 495 really care. It keeps me going back. They work with me and not against me. They want to make money, sure but they want to get you a good deal too. They take the time to know you and not They work with me and not against me. They want to make money, sure but they want to get you a good deal too. They take the time to know you and not just your ideal monthly payments. Their customer service is second to none. From sales to finance to service, they all have the same positive attitude. I just leased my 4th car through them and will be back for a 5th. More

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We have bought over eight cars here! Best of best! More

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Very pleasant to deal with I think that says enough if you want people to fill these out you shouldn't demand a minimum amount of words you want people to fill these out you shouldn't demand a minimum amount of words More

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Excellent experience. Professional, efficient and extremely knowledgeable. I won’t buy a Jeep anywhere else now. James and Shah made it a very easy and comfortable. extremely knowledgeable. I won’t buy a Jeep anywhere else now. James and Shah made it a very easy and comfortable. More

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Outstanding treatment and authenticity from the first inquiry through delivery. David, my salesperson is fantastic. He listened to something unique to me m, unrelated to vehicles, and did research and up inquiry through delivery. David, my salesperson is fantastic. He listened to something unique to me m, unrelated to vehicles, and did research and upon my return shared his findings. The owners are the kindest owners I’ve come across. I’m proud to be part of the 495 family. More

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Great sales men in the sales department was phenomenal general manager quick and easy truck purchase . And I didn’t try to sell me a bunch of extras general manager quick and easy truck purchase . And I didn’t try to sell me a bunch of extras More

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