Shami Johnson

After everything I've experienced, I can honestly say Carl Black has shown what great customer service and service recovery look like. While my previous concerns were more manufacturer-related than deale Carl Black has shown what great customer service and service recovery look like. While my previous concerns were more manufacturer-related than dealership-related, the team consistently listened, cared, and did everything they could to make things right. A special thank you to Louis Leon and Tomaris Hill. They took the time to understand exactly what I was looking for, answered every question with honesty, and provided expert guidance without ever making me feel pressured. Their professionalism, knowledge, and patience made a difficult decision much easier. I walked into the dealership expecting to simply browse my options, but the process was so smooth and efficient that I drove home in a new vehicle the same day. From the test drive to signing the paperwork, the entire experience took about four hours—the fastest and easiest car-buying experience I've ever had. The whole team worked together seamlessly and delivered exactly what I was looking for. If you're looking for a dealership and sales team that values its customers and provides a first-class buying experience, I highly recommend Carl Black. Thank you to Louis, Tomaris, and the entire team for making this such a positive experience. More

Report | Print

Best dealership experience ever! Lukas Rios (Sales), Hector Jimenez (Sales Manager), and Shami Johnson (Finance) made the process smooth. Really, every single person there was profes Lukas Rios (Sales), Hector Jimenez (Sales Manager), and Shami Johnson (Finance) made the process smooth. Really, every single person there was professional and kind and the dealership itself was clean and pleasant. Omar Rodriguez is clearly an effective General Manager. Lukas - thank you for taking such great care of us. Who knew that the process of buying a car could be enjoyable! More

Report | Print

After being let down by two shady Kia dealers, I came to Carl Black, and glad I did. I can't recommend Lukas Rios enough, he was honest from the start and great to work with (two things rarely said about a Carl Black, and glad I did. I can't recommend Lukas Rios enough, he was honest from the start and great to work with (two things rarely said about a car salesman!). He worked with me over several days to get to a deal that worked for me, but without being pushy. Everyone else at the dealership was easy to work with as well, and the fees were competitive and transparent. Even after the sale, when we transferred everything from the old car to the new car, Lukas asked to helped us move everything over and walked around with my toddler to distract him - he didn't have to do that, it was genuine kindness. Highly recommend Carl Black and Lukas Rios. More

Report | Print

Lukas Rios was our sales person. He is excellent. He showed us exactly what we wanted to know about the car. We took a drive with him. We did an excellent first meeting with him and He is excellent. He showed us exactly what we wanted to know about the car. We took a drive with him. We did an excellent first meeting with him and he is the greatest one that we could possibly ask for. More

Report | Print

Absolutely amazing experience! Tomaris was over the top and made the not so usual car purchase experience an unforgettable one. He has earned a lifetime client not just for my fami Tomaris was over the top and made the not so usual car purchase experience an unforgettable one. He has earned a lifetime client not just for my family and I but for everyone looking to purchase a new vehicle. 5 stars is not sufficient for the level of knowledge, professionalism, excitement, enthusiasm and respect he showed from day one. Zero question left unanswered. Best of the best!! More

Report | Print

Tomaris demonstrated exceptional professionalism, commitment, and genuine care. He never rushed the process and made sure I was comfortable and confident every step of the way. commitment, and genuine care. He never rushed the process and made sure I was comfortable and confident every step of the way. More

Report | Print

If you're looking for a smooth, stress-free car buying experience, ask for Tomaris Hill at Carl Black Chevy of Orlando. From start to finish, Tomaris made the entire process incredibly easy and straightfo experience, ask for Tomaris Hill at Carl Black Chevy of Orlando. From start to finish, Tomaris made the entire process incredibly easy and straightforward. He was knowledgeable, patient, and genuinely focused on making sure I found the right vehicle rather than just making a sale. Every question I had was answered clearly, and he walked me through each step of the process so there were no surprises. That kind of transparency and professionalism is rare when buying a car. What really stood out was how simple and comfortable Tomaris made everything. No pressure, no games-just honest help and great customer service. He went above and beyond to make sure I left confident and excited about my purchase. If you're heading to Carl Black Chevy of Orlando, do yourself a favor and ask for Tomaris Hill. You'll get someone who truly cares about the customer experience and makes buying a car something you can actually enjoy. Highly recommend! More

Report | Print

We had a great experience buying our suburban from Carl Black. Tomaris was very knowledgeable about the vehicle and made sure to explain the whole process along the way… we will definitely be back in the f Black. Tomaris was very knowledgeable about the vehicle and made sure to explain the whole process along the way… we will definitely be back in the future! More

Report | Print

Tomaris at Carl Black was wonderful. From the time I arrived at 4:30pm until I left later that evening with a brand new truck, he took care of me every step of the way. Upon arrival, I w From the time I arrived at 4:30pm until I left later that evening with a brand new truck, he took care of me every step of the way. Upon arrival, I was unsure whether I was going to buy or lease and I had a ton of questions regarding the different configurations and trim levels of the trucks I was interested in. He was very thorough in answering my questions and was very patient with me. There was not a single question that he didn't know the answer to. After finally deciding which truck I wanted, he went over a multitude of financing options with me until we found the right fit. Once we agreed to all of the terms he introduced me to Shami, who finalized the paperwork and was also very friendly and efficient. Overall, this is my favorite dealership as everyone is super friendly, welcoming, and accommodating. I will definitely be back for future vehicles. More

Report | Print

Tomarris Hill was such a pleasure to work with! He definitely kept my best interest in mind and made this car shopping process as simple as it can be. We all know how overwhelming buying a new car He definitely kept my best interest in mind and made this car shopping process as simple as it can be. We all know how overwhelming buying a new car can be, but he did an exceptional job at making sure I got the best deal. Definitely recommend! More

Report | Print