Shane Phillips
Shane Phillips at Gullo Toyota of Conroe

Shane Phillips | Page 16

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
215 Reviews
4.6

215 Reviews

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215 Reviews of Shane Phillips

February 03, 2026

Dealership Rating
Employee Rating

xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxxxx More

by scoxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box , Philip Sharp

Feb 03, 2026

Gullo Toyota of Conroe responded

Thank you for the 5-star rating. We value your business at Gullo Toyota of Conroe!

January 29, 2026

Dealership Rating
Employee Rating

Delivered truck is was serviced timely and was returned on time. Communication was very good as well. More

by RONNIE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Jan 29, 2026

Gullo Toyota of Conroe responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 26, 2026

Dealership Rating
Employee Rating

You guys did a great job. I am in joying my new wheels thanks. Have a great day. More

by randallculbertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Jan 26, 2026

Gullo Toyota of Conroe responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 23, 2026

Dealership Rating
Employee Rating

I really appreciated the curtesy ride to pick up my daughter when the car was ready, as she was too young for a loaner and I was in meetings in Houston. More

by KATHLEEN_BYNUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Jan 23, 2026

Gullo Toyota of Conroe responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 23, 2026

Dealership Rating
Employee Rating

I was very disappointed. My vehicle was towed to your facility on Thursday evening and I left two notes stating that the battery and alternator were not functioning. However, More

by paul.vita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine .

Jan 27, 2026

Gullo Toyota of Conroe responded

We're sorry to hear about your experience, Paul, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net

January 22, 2026

Dealership Rating
Employee Rating

great service and Ericka was very kind and very helpful and the whole experience was very pleasant and enjoyable More

by GWRIGHT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Jan 22, 2026

Gullo Toyota of Conroe responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gullo Toyota of Conroe, we look forward to having you as a valued customer for many years to come! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 17, 2026

Dealership Rating
Employee Rating

Great service and great people. I was taken care of really well. Highly recommend gullo. More

by sml1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Jan 17, 2026

Gullo Toyota of Conroe responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gullo Toyota of Conroe to be a positive one. Please don't hesitate to reach out if you need anything else. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 13, 2026

Dealership Rating
Employee Rating

Excellent service as always, great reliable service. Great staff, clean facility. Been dealing with Kenny the service advisor for year now. He’s always been up front and honest with me about my Rav 4. I More

by KXKMCGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine . , Kenny

Jan 13, 2026

Gullo Toyota of Conroe responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 11, 2026

Dealership Rating
Employee Rating

I didn’t receive a fair offer on my trade in. It’s sad that the buyer looses on both ends. The trade in and then what your buying More

by HUSKY_KODA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Maxine ., Andy Ritter

Jan 14, 2026

Gullo Toyota of Conroe responded

Hello, I'm sorry that you were disappointed by your recent experience at our dealership. We want to provide every customer with excellent service. Please reach out to me so I can discuss this with you further. Thank you, Paula Box Customer Relations Manager 936-442-4318

January 10, 2026

Dealership Rating
Employee Rating

Service and workmanship have always been excellent. Noticed prices have risen, which is not comforting. Also have paid in the past with a credit card and had not added fees but this time I had $30 adm More

by STEVE77590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Jan 11, 2026

Gullo Toyota of Conroe responded

Steve, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

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