Shane Phillips | Page 15

Gullo Toyota of Conroe responded

Thank you for sharing that our team delivered professional care from your Toyota Highlander purchase through your latest service. We’re pleased to have supported you at every step. Thanks for trusting us with your vehicle. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Hello, thank you for highlighting how our team provided considerate service for your Toyota Sienna. We appreciate that you found the pricing reasonable and understand you hoped for a bit more value, and we will share your feedback with our service leadership. Please reach out if we can assist you with anything else in the future. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for your feedback. Freddy, as discussed with you previously, your vehicle repairs had already been approved and we were awaiting your authorization to proceed. Unfortunately, after not receiving a response, the loaner agreement expired. Our team made multiple attempts to contact you through all available communication methods. With no response, we were left with limited options regarding the status of the loaner vehicle. We appreciate that you contacted us shortly thereafter, and we are glad the matter was able to be resolved promptly. We apologize that the situation escalated to that point, as our goal is always clear communication and a positive experience for our customers. Should you wish to discuss this further, we are always available to assist.

Gullo Toyota of Conroe responded

Thank you for sharing your service experience. We’re happy our team could fit you in after your delay and provide excellent care for your Toyota. Please reach out if you need anything else. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

We’re glad our service team was friendly and helpful during your Toyota RAV4 visit. It’s rewarding to know we answered your questions and took care of your service needs. We look forward to helping with your next maintenance.

Gullo Toyota of Conroe responded

Thank you for sharing your feedback about your Toyota RAV4 service. We’re glad our team gave you a warm welcome and attentive support. We look forward to assisting you again.

Gullo Toyota of Conroe responded

We appreciate you sharing your experience with your Toyota Camry Hybrid service. We’re delighted our service team exceeded your expectations. We look forward to welcoming you back soon.

Gullo Toyota of Conroe responded

It’s wonderful to hear our management team and technicians provided a welcoming, clean environment for your Toyota 4Runner service. We’re glad everything was completed as expected and you felt comfortable in the waiting area. Thank you for recommending our services to your friends.

Gullo Toyota of Conroe responded

Thank you for sharing your experience with us. We’re glad our team provided friendly service and did a great job on the maintenance and repairs of your Toyota Yaris. We appreciate you choosing us and look forward to assisting with your next service visit.

Gullo Toyota of Conroe responded

It’s fantastic to hear that the service on your Toyota Crown ranks among the best you’ve experienced. Thank you for trusting us with your vehicle. We look forward to supporting your Crown’s performance in the future.