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Shane Phillips
Shane Phillips at Gullo Toyota of Conroe

Shane Phillips

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
89 Reviews
4.6

89 Reviews

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89 Reviews of Shane Phillips

March 13, 2026

Dealership Rating
Employee Rating

Friendly, warm, excellent service! Every visit is a great experience. Wish I could give 6 stars! More

by SGENSEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box , Allen O’Bannon

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Mar 14, 2026

Gullo Toyota of Conroe responded

Thank you for your kind words. We appreciate your continued support of Gullo Toyota of Conroe. We're glad to hear each visit goes well.

March 12, 2026

Dealership Rating
Employee Rating

I have my sienna serviced here and have been very happy with their service, & professional atmosphere. thank you More

by RB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Mar 12, 2026

Gullo Toyota of Conroe responded

Thank you for bringing your Toyota Sienna in for service. It’s wonderful to hear our team’s professional atmosphere and attention to detail met your expectations. We look forward to caring for your vehicle again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 12, 2026

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Employee Rating

Always get the first appointment at 0700. Truck is first in line and first in the shop. Still takes 2 hours every time to do a simple oil change and tire rotation. Will not be back. More

by MARLOW99
Service Time
Recommend Dealer
No

Other Employees Tagged: Maxine .

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Mar 15, 2026

Gullo Toyota of Conroe responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.netHello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your experience with our Service Team regarding the time taken to complete the oil change and tire rotation on your truck. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318

Mar 16, 2026

Gullo Toyota of Conroe responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net

March 07, 2026

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Employee Rating

Recommended services that were not yet due. Did not give accurate estimate for how long it would take thus waited for 3 1/2 hours for what should have been a very short visit. More

by TOM.GARDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 10, 2026

Gullo Toyota of Conroe responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Tom, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.netHello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to learn more about your experience with our Service Department regarding the wait time and customer care you encountered. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318

March 07, 2026

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Employee Rating

We waited 5 hours to tell that the brakes were fine. Then they charged 90 dollars. I am not happy at all .I don’t think I will be coming back More

by NETXYZ69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine .

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Mar 07, 2026

Gullo Toyota of Conroe responded

Thank you for your feedback. I am sorry that you had a negative experience in our service department. I would love to hear more about your visit. Can you please give me a call at (936) 442-4324? I look forward to hearing from you. Andy Ritter Gullo Toyota 936-442-4324

March 07, 2026

Dealership Rating
Employee Rating

Arrived on time for my appointment and was attended quickly, got updated via text on what needed to be changed on the vehicle with video/pictures. And once vehicle was completed got reminder via text a More

by katytoledo93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter

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Mar 07, 2026

Gullo Toyota of Conroe responded

Thank you for noting how quickly we got you in and how helpful the video updates and completion reminders were. It was our pleasure to service your Toyota Tacoma. We look forward to welcoming you back soon. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 04, 2026

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Employee Rating

Great service, did not have to wait long for my vehicle to get serviced. No issues whatsoever. More

by KBENOIT1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Mar 04, 2026

Gullo Toyota of Conroe responded

It’s excellent to hear your Toyota Tundra service was quick and hassle-free. Thank you for the five-star review. We look forward to assisting you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 04, 2026

Dealership Rating
Employee Rating

I was very satisfied with the body work Gullo did on my Toyota Four Runner. Everyone was professional and very nice. More

by kendall.bernstein
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Mar 04, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your experience with the body work on your Toyota 4Runner. We’re glad our team provided professional, courteous service and look forward to your next visit. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 02, 2026

Dealership Rating
Employee Rating

Always great service with a personal touch Gullo makes us feel like part of the family More

by JEFFB18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Mar 02, 2026

Gullo Toyota of Conroe responded

Thank you for the five-star rating. It’s wonderful to hear our service on your Toyota Tundra felt personal and welcoming. We look forward to serving you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 02, 2026

Dealership Rating
Employee Rating

Very polite. They took care of me as soon as possible with my vehicle had a call back they handle it well. They gave me a clean rental car and my vehicle was read More

by MARYFLORES1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine . , Can remember there name one person that was helpful was Erica and the service department thank you so much

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Mar 02, 2026

Gullo Toyota of Conroe responded

It’s great to hear we could promptly take care of your Tacoma, provide a clean rental, and have your vehicle ready the next day. We appreciate you trusting us with your Toyota service. We look forward to keeping your Toyota performing its best. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

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