Shane Phillips
Shane Phillips at Gullo Toyota of Conroe

Shane Phillips | Page 9

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
180 Reviews
4.6

180 Reviews

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180 Reviews of Shane Phillips

March 29, 2026

Dealership Rating
Employee Rating

The sales floor is pretty fluid, friendly, efficient! Team is knowledgeable and the Finance team superb, top notch. The service team is very friendly and their lobby has a top tier level of amenities for More

by eliramirez86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Ritter, Paula Box , Matt Netunno

Mar 30, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your detailed experience with Gullo Toyota of Conroe. We appreciate your recognition of our sales, finance, and service teams. Please reach out if there’s any way we can assist further with service wait times.

March 29, 2026

Dealership Rating
Employee Rating

First time here called got a 8:40 am appointment got there app 8:15 didn’t get out of there till 12:45 ridiculous for an oil change just moved here from out of state Have two Toyota’s don’t know if More

by jane6235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine .

March 28, 2026

Dealership Rating
Employee Rating

Diego Mireles exceeded my expectations. I thought I was going to be there longer than I actually had to… Thank you to Ms. Matamoros for expediting my side view mirror assembly replacement More

by GABRIELLEBEBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine . , Diego Mirieles

Mar 28, 2026

Gullo Toyota of Conroe responded

We’re glad to know your Toyota RAV4’s side mirror replacement was handled more quickly than you expected. Thank you for acknowledging our team’s efforts to expedite your service. Don’t hesitate to reach out for any future needs with your RAV4. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 28, 2026

Dealership Rating
Employee Rating

Gullo Toyota has fantastic customer service and had my service done very quickly. They always go the extra mile and had my truck ready early! More

by MAS1210
Recommend Dealer
Yes

Other Employees Tagged: Maxine . , Scott Kleist

Mar 28, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your experience with our team’s attentive service on your Toyota Tundra Hybrid. We’re glad we could complete your service quickly and have your truck ready early, and we appreciate your five-star rating. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 27, 2026

Dealership Rating
Employee Rating

Very friendly. I did not have an appointment but they got me right in. I like the fact they show with pictures the items that need to be completed. More

by BILL@DCTPIZZA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Mar 27, 2026

Gullo Toyota of Conroe responded

Thank you for highlighting how we could fit your Tundra in promptly and for recognizing our team’s friendliness. We’re pleased that the photo updates made the service process clear for you. We look forward to welcoming you back for your next visit. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 27, 2026

Dealership Rating
Employee Rating

Very professional service. Comfortable atmosphere while waiting Very satisfied Clean surroundings and clean restrooms Thanks for great inspection More

by moshea19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your experience with the inspection of your Toyota RAV4 Hybrid. We’re pleased the service felt professional and that the waiting area and restrooms were comfortable and clean. Shane looks forward to assisting with your vehicle in the future. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 26, 2026

Dealership Rating
Employee Rating

Great friendly service. The dealership service department is able to help with all my needs. More

by fstachmus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

Gullo Toyota of Conroe responded

We’re delighted to know our service team provided friendly support and handled your Toyota Tacoma needs effectively. We appreciate you sharing your experience and are here whenever you need us for future visits. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 25, 2026

Dealership Rating
Employee Rating

They don’t seem to care about customer. I found Nathan who made me feel better about dealership but he left the company More

by WCDAVIS4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine ., Paula Box

March 22, 2026

Dealership Rating
Employee Rating

They were amazing and took care of me and were really attentive and kind and took care of me fast More

by lizardokar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Gullo Toyota of Conroe responded

We appreciate you trusting us with your Toyota Corolla service and leaving a five-star review. It’s great that our team delivered attentive and prompt care. We hope to assist you again soon. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

March 21, 2026

Dealership Rating
Employee Rating

Was over charged for my service . Took 4 phone calls before I was called back to get my 56 dollar over charge credited to my account . Along with a 2 hr wait to hv oil change and tire More

by TJKRAHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine . , Joel Borbor

Mar 24, 2026

Gullo Toyota of Conroe responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.netHello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about your experience with our Service Department regarding the customer care and communication you encountered, our pricing, and the wait time that was involved. Please contact me at your convenience. I look forward to hearing from you! Best, Paula Box Customer Relations Manager 936-442-4318

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