Shane Pratt

Nobody replies to emails, Reached out to numerous individuals and received no response to anything. Nobody cares once you sign the papers. Salesman was fine, everyone else after ruined the experience individuals and received no response to anything. Nobody cares once you sign the papers. Salesman was fine, everyone else after ruined the experience. They also did not put the temp tag on, tried to ask us to drive an hour + back to the dealership, which was refused, so they had to come to our office to do it. More

by cvose Verified Customer Verified Customer

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This is second truck I bought from this dealer in the last year , paid out $14.000 dollars in down payments , brought the truck in for a couple of things to get checked out , one is a vibration when acce last year , paid out $14.000 dollars in down payments , brought the truck in for a couple of things to get checked out , one is a vibration when accelerating from a stop but only when I pull my camper , I even pulled the camper to the dealer so I could show them what it was doing , I took one of the technicians out with me and showed him what it was doing and he told me it would be hard to fix because it only does it when I pull my camper but he would check it out , after a couple days I was told that they couldn’t fix it and I should call customer service , so I did and when the customer service representative called the dealer and spoke with them she was told that I couldn’t duplicate the vibration and that my camper was too big for my truck , I have a 2024 ram 3500 single rear wheel with the Cummins diesel and my camper fully loaded is 15,000 lbs which is well within the tow capacity, so I talked with the general manager and he told me that he would change the part that I think is faulty but if that didn’t fix the problem they would not make any more repairs or spend any more time on it , so I called customer service back and they suggested I take it to another dealer , very poor customer service. More

by Fatboy1 Verified Customer Verified Customer

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I was harassed about monies I owed days after I got the keys to my truck and left. This was done by Shane and Stephen, the Sales Managers. keys to my truck and left. This was done by Shane and Stephen, the Sales Managers. More

by easynuhi Verified Customer Verified Customer

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I drove 1. 5 hours to get to this dealership, and it was worth it. Ryan and Shane are amazing people. Ryan went above and beyond to help me. This was the first o 5 hours to get to this dealership, and it was worth it. Ryan and Shane are amazing people. Ryan went above and beyond to help me. This was the first of three dealerships that I stopped at on my hunt for a used vehicle, and the respect and friendliness that I was shown from Ryan and Shane is the exact reason that I ended back at this dealership two days later and walked away with a brand new 2026 Ram 2500. I would feel comfortable sending my wife and her mother here without me to purchase a car, and I know they would be treated fairly and respectfully. I bought three vehicles from the Dodge dealer in my town, but when I went back to look for a truck this time, the dealership was under new ownership, and they acted as if I was not worth their time. The joke was on them. I had money and great credit. They also lost a lifetime customer, but Hayes of Gainesville gained a lifetime customer. I paint cars for a living so I asked Ryan if he could get me a few pictures and send them to me because we all know what we see on the internet is not always what you get. Lol Instead he pulled the truck out, rinsed it off and took video showing me how it looked in the sun on one side and shade on the other. This was important because this particular red has 2 different color red pearls in it so the sun really pops when it hits it. Then he took a video of the inside explaining all the options that this truck came with. That is the kind of pride, workmanship, and respect these people have for their customers. I am proud to say I bought my truck from Hayes of Gainesville and I am a customer for life. I have told everyone I know about the experience I had. So thank you to all of the Hayes family. More

by jdubose2001 Verified Customer Verified Customer

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He was very nice very knowledgeable and very helpful during the whole process would highly recommend him during the whole process would highly recommend him More

by wntraylor Verified Customer Verified Customer

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Alexis did a great job of being there even after the purchase of the vehicle to make sure everything got done correctly and answer any questions that popped up purchase of the vehicle to make sure everything got done correctly and answer any questions that popped up More

by B Verified Customer Verified Customer

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Hayes has always been there when our family is looking for a vehicle! Always welcoming and ready to help! for a vehicle! Always welcoming and ready to help! More

by tabitha Verified Customer Verified Customer

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Sales department personnel were very friendly, helpful, and overall bent over backwards for me and my wife. and overall bent over backwards for me and my wife. More

by tganderson0 Verified Customer Verified Customer

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Every one was friendly and nice and all working together to make sure all your needs were met to make sure all your needs were met More

by terekaj Verified Customer Verified Customer

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Jonathan was very helpful in all aspects of our purchase However, the detail department could’ve been better. There was spots all over the inside of the truck in the windows were terrible. However, the detail department could’ve been better. There was spots all over the inside of the truck in the windows were terrible. More

by hotrodq Verified Customer Verified Customer

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