Shannon Sousa
Shannon Sousa at Dirito Brothers Walnut Creek Volkswagen

Shannon Sousa | Page 11

service manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.8
257 Reviews

Dealership Experience

21 yrs, 8 mos

Industry Experience

22 yrs, 8 mos

Languages Spoken

English English

4.8

257 Reviews

Write a Review

257 Reviews of Shannon Sousa

June 10, 2020

Dealership Rating
Employee Rating

Excellent service Dwane and Shannon are the best Took Excellent service Dwane and Shannon are the best Took care of the issues and kept me informed of the progress Thank you for the good service More

by claytonautoserv
Recommend Dealer
Yes

Other Employees Tagged: Dwane parts manager

Jun 11, 2020

Dirito Brothers Walnut Creek Volkswagen responded

We are very pleased to hear our staff took such good care of you, thank you for telling us

May 29, 2020

Dealership Rating
Employee Rating

Excellent customer service!! Helpful, clear explanations. Competent and considerate. Wish it was less expensive but that’s not their fault. Will use again. Thank you. More

by Karen
Recommend Dealer
Yes

Other Employees Tagged: Marc Venturella

May 30, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for you kind words letting us know how well you were treated by Shannon

May 23, 2020

Dealership Rating
Employee Rating

Excellent service. 30K service. My car runs beautifully. Service rep pleasant and thoughtful. I felt very well taken care of. I give th my highest recommendation. More

by bcheney0
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

May 26, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Wow, thank you for responding with how well you were treated by our staff!

May 23, 2020

Dealership Rating
Employee Rating

Very Impressed! My overall experience with this dealership (not just this trip) has been exceptional. I appreciate the kindness that I experienced with each of VW per More

by ASHEN92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix , Tim Luong

May 26, 2020

Dirito Brothers Walnut Creek Volkswagen responded

It was very kind of you to let us know how well you were treated by Marina. And for her 5 start rating

May 21, 2020

Dealership Rating
Employee Rating

Keep up the good works guys, and thank you for being out there at these Challenging times, stay safe and healthy God Bless You all. More

by LILIBUDDS
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Tim Luong, Andreas sales dept.

May 23, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know our employees took good care of you on your last visit. It means a lot to them.

May 17, 2020

Dealership Rating
Employee Rating

I was trying to avoid this survey because I was not happy with the last service call. There was adblue diesel additive spilled down the side when I picked up the car. Also they quote one service price on the More

by TDI owner
Recommend Dealer
No
May 19, 2020

Dirito Brothers Walnut Creek Volkswagen responded

I am so sorry to hear we did not live up to your expectations. If you could call or email me so we can clean the trunk area and we will also check our website to see if we have a inconsistency with our pricing. Thank you for pointing that out to us. My email is marcventurella@dirito.com or you can call me at 925 627 3130.

May 16, 2020

Dealership Rating
Employee Rating

New car purchases Sense 2016 my family has brought 3 new VW.'s. A 2016 GLI SEL, 2017 JETTA 1.4 S and a 2019 GOLF 1.4SE. All with sales person Erin Scordelis. More

by LARRY2472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix , Erin Scordelis

May 19, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for being such a loyal customer both in sales and our service dept. We really appreciate it.

April 30, 2020

Dealership Rating
Employee Rating

We are always pleased with the service we receive from these folks!!! Been customers for years. Service department is top notch - always personable and professional. More

by THEDETRES
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Marc Venturella

May 01, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time and letting us know how happy you have been with our staff. Its really motivating to hear such nice comments.

April 28, 2020

Dealership Rating

All of the staff were friendly and professional. The environment was clean and relaxed. They even sanitized my car before giving it back to me! More

by JEN.DETERVILLE
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Apr 29, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know who well you were treated by our staff!

April 04, 2020

Dealership Rating
Employee Rating

Everyone was so nice and easy to work with. I will Everyone was so nice and easy to work with. I will definitely be returning if I have another issue with my car. Awesome dealership, when I am ready More

by katiequintana3
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Apr 19, 2020

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for giving us a chance to earn your business!

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