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Shannon Sousa
Shannon Sousa | Page 19
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
258 Reviews
Dealership Experience
21 yrs, 11 mos
Industry Experience
22 yrs, 11 mos
Languages Spoken
English
258 Reviews
Write a Review
258 Reviews of Shannon Sousa
September 14, 2019
Excellent Service is wonderful and the people there are always friendly and helpful! I’ve always been happy with all the service and they treat their customer Service is wonderful and the people there are always friendly and helpful! I’ve always been happy with all the service and they treat their customer well! More
by ELKARTO1
Verified Customer
September 14, 2019
Good service I well recommended to others and the person was The service was great and The delivery person was great and friendly and professional I would recommend your company to everyone I know that they can The service was great and The delivery person was great and friendly and professional I would recommend your company to everyone I know that they can relate to your companny for service needs More
by DARYEN5
Other Employees Tagged: Sterling Daniels, Ron Simi , Saul Canela, Nanika Orgil
September 13, 2019
Friendly and Professional Service levels are exceptional, very well maintained, fast efficient service. Will always go here for main service. Some services are much cheaper els Service levels are exceptional, very well maintained, fast efficient service. Will always go here for main service. Some services are much cheaper elsewhere. I.E. Alignment and Tires More
by DARREN19
September 13, 2019
The black car saga Tim has been great with my car. A plug high up in my dash melted and the dealership got it fixed. Had to bring car back afterwards for some much neede Tim has been great with my car. A plug high up in my dash melted and the dealership got it fixed. Had to bring car back afterwards for some much needed tweaks after the e tire dashboard was out some things rattled loose and had to be adjusted. Dealership was great! VW corporation of America, not great, their rep Manny adorned yo my case I opened was awful and rude even at one point tried to accuse me of tampering with the car which was not the case. Thank goodness.Dorito brothers were extremely accommodating or I think I would had just sat and cried. To this day since August 5th never got any type of written apology from VW corporation. Dorito Brothers makes me still want a new VW some day after this ordeal. More
by GENABOBINA1
Other Employees Tagged: Sterling Daniels , Tim Luong, Kyle Ritola, Marsha
September 12, 2019
Always Pleasure Shannon in service department and Michael in parts department is always pleasure to deal with. Whenever I need something they are super friendly and h Shannon in service department and Michael in parts department is always pleasure to deal with. Whenever I need something they are super friendly and help me right away. I am happy to deal with you guys and thank you for all your help. More
by ESTARMOTORS
September 12, 2019
Trusting the dealer It was my daughter's Beetle that had an electrical short. They were very thorough and found the problem. Kevin took the time to explain to her the iss It was my daughter's Beetle that had an electrical short. They were very thorough and found the problem. Kevin took the time to explain to her the issues and the solutions. My daughter now has somebody to go to that she can trust. Great experience More
by DORAN_FAMILY
Other Employees Tagged: Kevin Hubert , Parts department
September 07, 2019
Routine maintenance We come here because of the excellent service we receive every time we do. There staff always shine and put out the red carpet to accommodate our need We come here because of the excellent service we receive every time we do. There staff always shine and put out the red carpet to accommodate our needs. More
by BIOENGINEER007
Other Employees Tagged: John Benitez
September 06, 2019
Personal Service=Customer Confidence I have confidence in my VW service rep. Because Shannon makes me feel valued as a customer. When ever I have a question she gives me an answer and als I have confidence in my VW service rep. Because Shannon makes me feel valued as a customer. When ever I have a question she gives me an answer and also tries to advise me as to my best options. Thank you Shannon!!! More
by LADYCATALES
August 28, 2019
Great service The service employees I worked with were very friendly and helpful. However, there are a lot of places you could go to get cheaper tires. The service employees I worked with were very friendly and helpful. However, there are a lot of places you could go to get cheaper tires. More
by GIMOM08
Other Employees Tagged: Kevin Hubert , Danny Keen
August 23, 2019
thorough, efficient and friendly Great experience at Walnut Creek VW. A very efficient and painless process. Shannon Sousa was accommodating and knowledgeable. My car was serviced Great experience at Walnut Creek VW. A very efficient and painless process. Shannon Sousa was accommodating and knowledgeable. My car was serviced in a timely fashion, it was available for pick up just after lunch. More
by ACHILXES
Other Employees Tagged: Andres Garcia
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