Shaon Simpson | Page 3

had transmission problem under warrarnty took more than 9 months to fix. they had problems with transmissions and did not give a rental had to pay for rental months to fix. they had problems with transmissions and did not give a rental had to pay for rental More

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This was the first service for my 2022 car. I received excellent service, and right on time. They listened to my questions. I received excellent service, and right on time. They listened to my questions. More

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It was a great experience. Thank you for keeping the truck clean. See you next time. I’m Thank you for keeping the truck clean. See you next time. I’m More

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Booked oil change 2 weeks in advance took 2 days to complete. Never got updated on the status and when i called back to check, the person on phone wasn't that friendly either. i bought my vehicle from complete. Never got updated on the status and when i called back to check, the person on phone wasn't that friendly either. i bought my vehicle from them but extremely disappointed from the service department. Also so concerned about their knowledge as well. Definitely not going back for any reason. Never recommend to anybody. Just stay away. More

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The services department is always so helpful. Thank you for all you do. I would recommend Jannell Ford to all my friends. Thank you for all you do. I would recommend Jannell Ford to all my friends. More

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A GOOD JOB AS ALWAYS AND DONE DESPITE A FALSE FIRE ALARM AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! More

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Very customer service focused. Polite, concerned and honest. From phone to in person contact I could not be more pleased. Ariel especially, listened, explained and didn't over Polite, concerned and honest. From phone to in person contact I could not be more pleased. Ariel especially, listened, explained and didn't over promise. Assured my car would be ready when needed and he delivered! More

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Worst Customer Service available Storytellers and liars. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Repair report let me know that brake booster was in need of repair. How caring! How about the bumper? 2nd vehicle has clear coat rubbed off on bumper facia, chip in fascia from flexing, and headlight out of alignment. 1st issue never brought to their attention until 2nd issue came to a head. Asst Srvc Mngr wiped away clear coat, said all set, and then proceeded to freak out when I raised remaining two parts of damage. Yelling and swearing at me, like I made this all up. Can’t write this xxxx. Never, Ever, trust this establishment to do the right thing, and particularly do not trust the Asst Srvc Mngr, Vehicles sit for days, and then advisors say unable to find problems they never looked for. Do not waste time we these people. More

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Got the chance to purchase a 2022 ford transit for my shoe business (Wb3kicks) and let me tell just fit 300 pairs of shoes in one van was excellent the sale guy and the team was excellent 5 start shoe business (Wb3kicks) and let me tell just fit 300 pairs of shoes in one van was excellent the sale guy and the team was excellent 5 start More

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Another excellent experience at Janell Ford's Service department. Service Manager Shaon Simpson runs a tight ship, professional, courteous and works very hard to get your vehicle repaired in a timely fas department. Service Manager Shaon Simpson runs a tight ship, professional, courteous and works very hard to get your vehicle repaired in a timely fashion. He communicates very well with his customers along the diagnosis and repair process. For the many times I've used Janell's service department it's always been a good experience! More

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