Shaon Simpson | Page 4

Another great experience, nice people and Harry was very willing to work with me to get what I needed/wanted. Service guys are great there, too. willing to work with me to get what I needed/wanted. Service guys are great there, too. More

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Jannell Ford of Hanover is an absolute joke and embarrassment to the Ford name. I bought my 2018 f150 xlt 5.0L V8 3 years ago Brand New with custom work done, had all my services completed at J embarrassment to the Ford name. I bought my 2018 f150 xlt 5.0L V8 3 years ago Brand New with custom work done, had all my services completed at Jannell Ford, and a few weeks ago in May I started having an issue on my F150 where it would completely randomly stall out driving on me. This is a HUGE safety concern and issue for not only myself but other innocent drivers on the road. I brought it to the Jannell Ford to the service department (don't remember the exact tech, so I'm sorry that all the techs in this case FAIL because of the one bad tech but take ownership and work together as TEAM ) and I brought proof of the issue with me (footage of the truck stalling out on me just pulling out of the gas station, or just pulling out of my driveway at home) the tech there became very defensive about the situation, and I was completed appalled by this. I said this can’t happen, so he offered to keep it and see what was going on. They originally weren’t going to give me a rental at all, but I fought about as I’m an electrician so I use my truck for ladders, cables, pipes, etc and they gave me an SUV HYBRID (seriously?) but I was reluctant to take it as I still need a vehicle for work (also I have the regular warranty (powertrain AND the extended warranty on this truck because again it’s for work, I barely broke over 50k miles on the truck). A few days go by and I hadn’t heard anything, so I called Jannell, the same tech, and said well we haven’t looked at it yet…I’m like why not? His response was well we don’t know what’s wrong, we had to submit to the Ford Engineers about this so were waiting to hear back from them. A few more days go by (now this point it’s been a week since I haven’t had my truck) no update. I said to the same tech, “Shouldn’t you start troubleshooting it with the error codes and start checking parts?” he was VERY combative about it “Why would we start doing that?” “I said well…it’s a FORD and you’re the tech, I really shouldn’t have to tell you how to service a vehicle or perform basic troubleshooting techniques at all, as I’m in the trade and I would start there and take ownership of the situation.” His response was along the lines of “Well I’m not doing that, I’m not replacing parts or wasting my time on this.” I was so disgusted with this response, I said “Excuse me, but isn’t it your job to work on Ford vehicles as you’re a tech for the dealership and you get paid to perform said duties, if anyone’s time is being wasted it’s MY TIME as you have done NOTHING, you’ve offered no solution or insight to my situation, nor are you sympathetic or show any compassion about this. So I’m sorry you feel like you’re wasting your time, as I’m the customer of Jannell Ford and you’re the tech, you should be offering a solution and not complaining about the situation or feel like I’m wasting your time as it’s mine you’re wasting.” He went back and forth with me about this and I told him “You know what I need the truck working, figure it out but I am going to call the main corporate of Ford and let them know how unhelpful you are, how intolerable you’re a treating a paying customer and on top of that your lack of compassion on the situation. He said “Whatever, the truck is just going to sit here. We’re not going to start pulling parts, or testing them, or replacing them anyways.” I called corporate on the situation, told them about the tech there and the abysmal service I had received, I got the typical corporate response “We’re sorry, but we need to wait on the engineers on this situation, blah blah.” No solution from Corporate other than “You just have to deal with the dealership.” Well…how can I if the tech there doesn’t want to do his job to service the truck or even reach back out and run it up the flag pole to see if they have any idea/solution to resolve this matter. I ended up going back down to the Jannell Ford to pickup my truck, which still is stalling out because I bought the truck for work for all my equipment and tools, as it meets the necessary requirements to fulfill my job and not some bogus HYRBRID SUV that the dealership gave me for a rental (like seriously, you couldn’t even get me a TRUCK at least something comparable to my F150 XLT to use until you fix my truck!?) The dealership has still not heard back from Ford Engineers (I doubt they even reached out to them, to be honest), the tech is in the wrong service industry and Jannell Ford needs to retrain their techs or replace them outright. The way I’ve been treated here, I will not come back to Jannell Ford ever again, let alone, I don’t think I’d ever purchase another Ford or recommend one to friends and family. ***Side note of things*** I did some research on this issue and it’s been a known problem with the Ford F-150 XLT over the past few years about the truck randomly stalling out, and I was talking to my brother who’s a close friend is a GM of Ford Dealership in another state and he told them what was going on and I got more info from him about what Jannell Ford could look at and replace, but they won’t do it. Jannell Ford is an absolute joke and puts the Ford name to shame, dragging it through the dirt! More

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I been having car Ford service at this dealer for over 3 years, Shaon has always been very friendly, great customer service. Willing to help and make the experience at Janelle great. Thanks for all the help years, Shaon has always been very friendly, great customer service. Willing to help and make the experience at Janelle great. Thanks for all the help Shaon More

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This is an amazing car dealer, if you are in the market to buying a Ford please stop here first. Me and my husband were in the market for a 2021 Ford F-150 we had several dealers email us, emailing us and to buying a Ford please stop here first. Me and my husband were in the market for a 2021 Ford F-150 we had several dealers email us, emailing us and even texting us. I end up connecting with Stanley (internet sales gentleman) @Janelle Ford, I told him what I was looking for, he advice me to come down take a look at a demo that the GM was driving. Me and hubby came down only to look at the truck, no extension of purchasing anything. We was connected with Ariel a great sales guy, show us the truck. We took the truck for a drive and I feel in love with the truck. When we got back to the dealer Ariel talk to us, we when over numbers and so forth on. The only reason why I purchase from Janelle Ford was not only for the good prices, but for the oral all experience, very friendly, no sale pressure, very patience with us and willing to do anything to make us (customer) happy. Great job Ariel!!!! Also Ed the GM thanks for being patience with us and for making the deal work!!! Thanks for the GREAT customer service! More

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Very friendly. Very good. End of review. D d d d d d d d d d d d d d d d d d d d d d d d d d d d d d More

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Dave is the best, always pleasant and answers all my questions. He goes beyond the norm for customer service and is the reason we've purchased two vehicles from Jannell. Our sales rep, Bill Signorelli questions. He goes beyond the norm for customer service and is the reason we've purchased two vehicles from Jannell. Our sales rep, Bill Signorelli has also been great. We greatly appreciated the service manager Shawn. Thank you, Sandy & Bro Whiting/Scituate More

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Bought several vehicles here and the process is fast and fair. Great family place to buy a car or truck. Highly recommend as I have had 11 Ford vehicles. Alex in sales does a fantastic job, see Alex. fair. Great family place to buy a car or truck. Highly recommend as I have had 11 Ford vehicles. Alex in sales does a fantastic job, see Alex. More

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Jannell is one of the best dealerships I have dealt with. Direct, honest and efficient both in service and sales. Five Star experience - be sure to see Julia Keating in sales to make things go smoothly. Direct, honest and efficient both in service and sales. Five Star experience - be sure to see Julia Keating in sales to make things go smoothly. More

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Excellent service department extremely helpful staff. Job was completed when they said it would be and for the price discussed. I was very happy with Jannell Ford. Harry McDougall is the only Man I would see was completed when they said it would be and for the price discussed. I was very happy with Jannell Ford. Harry McDougall is the only Man I would see for a new vehicle and I recommend him to anyone I know looking for a new or previously owned vehicle. You can not go wrong at Jannell Ford More

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Janell Ford of Hanover made my purchase so easy. They were friendly and welcoming. I was in and out (2 hours) and drove home with my new car the same day. I would highly recommend them and will definitel were friendly and welcoming. I was in and out (2 hours) and drove home with my new car the same day. I would highly recommend them and will definitely be visiting them again for a future purchase. More

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