Sharon O'Connor | Page 94

Excellent attention to my individual struggles Nobody likes to think they are just another number in a service department. At Ferman Volvo, the advisors take care of my concerns as if I am their o Nobody likes to think they are just another number in a service department. At Ferman Volvo, the advisors take care of my concerns as if I am their only customer. Nothing is too silly to be looked after and completed. Thank goodness for their years of experience at Volvo. I have been working with Matt since 2001. He and Sharon keep me coming back, all the way from Seminole. More

by PSMITH29 Verified Customer Verified Customer

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Awesome Experience! Mike Kashtan is a wonderful Salesman and very knowledgeable, he and Chris Roy made buying my Volvo a complete joy. I liked that I was introduced to th Mike Kashtan is a wonderful Salesman and very knowledgeable, he and Chris Roy made buying my Volvo a complete joy. I liked that I was introduced to the Service and Parts departments, seems like a family atmosphere there. More

by judi.creager Verified Customer Verified Customer

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Purchasing a new car I would like to say how much I appreciated both Chris and Mike's outstanding sales service on my recently purchased vehicle. I came in knowing what I I would like to say how much I appreciated both Chris and Mike's outstanding sales service on my recently purchased vehicle. I came in knowing what I wanted and they were very honest and helpful in helping me decide which car was right for me. They answered all my questions and then Mike went over all the features of the new car which was very helpful. My husband and I have purchased a number of vehicles from Ferman Volvo and have always been very satisfied with the knowledge of the sales staff and Matt and Sharon have always been outstanding in the service department. I would recommend this dealership to anyone wanting to purchase a Volvo. More

by LGLADYSZ Verified Customer Verified Customer

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Exceptional Service Matt and Sharon do an exceptional job in taking care of their customers. Alan and Chris never forget their customers. Mark in parts department is alwa Matt and Sharon do an exceptional job in taking care of their customers. Alan and Chris never forget their customers. Mark in parts department is always helpful. Doing business with this team is always a pleasure! More

by LIFETIME123 Verified Customer Verified Customer

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2013 XC90 Service. The service department is outstanding. Sharon and Matt at the service desk fully understand what is needed for any particular scheduled millage appoin The service department is outstanding. Sharon and Matt at the service desk fully understand what is needed for any particular scheduled millage appointment, and although their service bay is smaller than other in the area, the mechanics are top rate. in particular Jim has over 25 year as a Volvo mechanic. I do not think I need to say any more. All of my Volvos (3) are serviced there. More

by BGBRIDGE2006 Verified Customer Verified Customer

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Used car warranty honored I purchased a used 2015 Jeep Grand Charokee. They give a 3000mi or 100day bumper to bumper on used cars. My battery was going bad so they replaced it I purchased a used 2015 Jeep Grand Charokee. They give a 3000mi or 100day bumper to bumper on used cars. My battery was going bad so they replaced it with no hassle or excuses. The wait was a little long but I went in with no appointment. Very satisfied with my purchase and service. They also give you a tank full and deliver the car spotless when purchase. More

by art.perez17 Verified Customer Verified Customer

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Fast and easy Great service, thank you !! it wasn’t the first time and will not be the last, I recommend this service for my family and friends. Great service, thank you !! it wasn’t the first time and will not be the last, I recommend this service for my family and friends. More

by sherin.tadros Verified Customer Verified Customer

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excellent,fast,friendly service Sharon and Matt are always on top of their game They always make each appointment a positive experience.Such a great improvement from past customer se Sharon and Matt are always on top of their game They always make each appointment a positive experience.Such a great improvement from past customer service agents at Volvo More

by ehowe16 Verified Customer Verified Customer

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Service and car updates Great friendly knowledgeable staff! They are great to work with. Give professional service. Easy to get appointments and have your car done on time. A Great friendly knowledgeable staff! They are great to work with. Give professional service. Easy to get appointments and have your car done on time. Accommodating! More

by vstepcb Verified Customer Verified Customer

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A perfect place Matt Ketchum has ALWAYS provided outstanding service. It is a pleasure to see Matt behind the counter when I enter. I know he will handle my proble Matt Ketchum has ALWAYS provided outstanding service. It is a pleasure to see Matt behind the counter when I enter. I know he will handle my problems (if any) in a courteous and professional manner. Also first rate is the entire service department. I have never had to return because they failed to do what was required. I have been a customer for 12 years. More

by Robert Verified Customer Verified Customer

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