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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 14

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
148 Reviews
4.9

148 Reviews

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148 Reviews of Shaun Dortch

November 27, 2023

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Employee Rating

It was very pleasant and comfortable. The service was great. Everyone looked welcoming. I'll keep coming back. More

by GRACIELAMARQUEZ82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2023

Niello Volvo Cars Sacramento responded

Gracie, Thanks for sharing about your experience with Niello Volvo Cars Sacramento. Shaun and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 17, 2023

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Employee Rating

I wouldn’t go anywhere else! I love Amy my service technician! She takes care of me and my needs, anticipates what is necessary and what can wait! Your waiting area is a delight More

by lorimiles04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery, KC Ramos , Amy Ott, Victoria Protsyuk

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Nov 19, 2023

Niello Volvo Cars Sacramento responded

Thank you so much, Lori, for your excellent review! We are so glad that Amy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 14, 2023

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Employee Rating

Great service and great advisors. I've always been kept up to date on my vehicles and the repairs are done right the first time. More

by victorb
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2023

Niello Volvo Cars Sacramento responded

Victor, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 06, 2023

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Shawn in the Service Department listened and resolved my issues -- cleared up some misinformation and looked for ways to save me some money. Overall, the in-person experience was much better than the phone More

by MYERSRUSSELL
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgen Eiremo , Ryan Ross was thourough about explaining all the paperwork.

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Nov 06, 2023

Niello Volvo Cars Sacramento responded

Russell, Thanks for sharing about your experience with Niello Volvo Cars Sacramento. Shaun and our service team appreciate your business and hope to see you again soon! TJ Upton General Manager tupton@niello.com (916) 245-2231

October 30, 2023

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Employee Rating

As always the service provided was handled in a very professional and friendly manner. All service issues were handled without any problems. Our vehicle was ready when promised. We are very pleased with More

by RGBRAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victoria Protsyuk

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Oct 30, 2023

Niello Volvo Cars Sacramento responded

We're so thankful for loyal customers like you! Thanks for taking the time to write such a lovely 5-star review and for continuing to choose Niello Volvo Cars Sacramento. See you next time!

October 06, 2023

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Employee Rating

Very fun and friendly environment. Will highly recommend to family and friends. Will return soon. More

by JZUNIGA1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Ken Elvis, Nathan Sheldon , Amy Ott, Victoria Protsyuk

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Oct 11, 2023

Niello Volvo Cars Sacramento responded

We appreciate your recommendation! Thanks for choosing Niello Volvo Cars Sacramento and know we'll be here for you whenever you need us next.

September 28, 2023

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Employee Rating

Matt has been my rep. In the past and has always given me excellent feedback and support. Thank you Matt! More

by paulmnocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Oct 04, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your service experiences at Niello Volvo, Paul! It's great to know that Matt and the team always provides you with a good experience from start to finish. Thank you!

September 20, 2023

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Employee Rating

Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

by keeferb70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Ken Elvis, KC Ramos, Nathan Sheldon , Amy Ott, Victoria Protsyuk, Rick Fuentes, can not say enough good things about him.

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Sep 27, 2023

Niello Volvo Cars Sacramento responded

This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.

September 12, 2023

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Employee Rating

I really enjoyed my first experience with the dealership. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. More

by MARY90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

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Sep 20, 2023

Niello Volvo Cars Sacramento responded

Mary, We are delighted to hear that your first experience with us was pleasant! We have Amy and Shaun to thank for ensuring you received great service and that all your questions were answered! We appreciate your kind words and are eager to help with any future automotive needs you might have.

August 25, 2023

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Employee Rating

Shaun was very attentive, he listened to what I needed and explained the service my car needed. More

by QUINZE12713
Recommend Dealer
Yes
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Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you so much for the 5 stars and kind words! The team here at Niello Volvo Cars Sacramento is happy to hear that Shaun was attentive and made your service visit an informative & enjoyable one. We are very grateful for your business. Please don't hesitate to reach out whenever you need us!

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