Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 14

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

Contact Me
4.9
141 Reviews
4.9

141 Reviews

Write a Review

141 Reviews of Shaun Dortch

September 20, 2023

Dealership Rating
Employee Rating

Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

by keeferb70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Ken Elvis, KC Ramos, Nathan Sheldon , Amy Ott, Victoria Protsyuk, Rick Fuentes, can not say enough good things about him.

Report | Print
Sep 27, 2023

Niello Volvo Cars Sacramento responded

This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.

September 12, 2023

Dealership Rating
Employee Rating

I really enjoyed my first experience with the dealership. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. More

by MARY90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

Report | Print
Sep 20, 2023

Niello Volvo Cars Sacramento responded

Mary, We are delighted to hear that your first experience with us was pleasant! We have Amy and Shaun to thank for ensuring you received great service and that all your questions were answered! We appreciate your kind words and are eager to help with any future automotive needs you might have.

August 25, 2023

Dealership Rating
Employee Rating

Shaun was very attentive, he listened to what I needed and explained the service my car needed. More

by QUINZE12713
Recommend Dealer
Yes
Report | Print
Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you so much for the 5 stars and kind words! The team here at Niello Volvo Cars Sacramento is happy to hear that Shaun was attentive and made your service visit an informative & enjoyable one. We are very grateful for your business. Please don't hesitate to reach out whenever you need us!

August 25, 2023

Dealership Rating
Employee Rating

Fantastic customer service, friendly and knowledgeable. I was explained all the service that was needed on my car. More

by JACHIRO530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you for the kind words, Jachiro! We're thrilled to hear you enjoyed your recent service visit. We always strive to provide clear communication and are happy to hear your experience was no exception.

August 23, 2023

Dealership Rating
Employee Rating

Excellent customer service, prompt response, makes you feel like the only customer. Sean is the best. More

by AAP7510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you so much for the kind words! We’re so happy that you trust us to help you care for your vehicle and that you’ve enjoyed working with Shaun. We look forward to your next visit!

August 18, 2023

Dealership Rating
Employee Rating

Best service center! Amy is excellent and focused on helping the process run smoothly. Can’t get better than Matt Jeffrey and Rick Fuentes, and to top it off Sean makes t More

by WESTLAKEJACQUELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Ken Elvis, KC Ramos, Nathan Sheldon , Amy Ott, Victoria Protsyuk

Report | Print
Aug 23, 2023

Niello Volvo Cars Sacramento responded

Jacqueline, We can't tell you how much we appreciate this amazing review. We definitely take pride in having the dream team here at Niello Volvo Cars Sacramento! We'll be here for you whenever you need us next.

August 17, 2023

Dealership Rating
Employee Rating

I was please with the hospitality, but my vehicle is having the same problem as it was when I took it in please help me try this problem thank you More

by SABRINAEDMOND123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Sep 11, 2023

Niello Volvo Cars Sacramento responded

We're so sorry to hear that you've been experiencing the same issues with your vehicle, Sabrina. We certainly never want problems like these to occur. At your convenience, please reach out to me at 916-488-2400 so that I can look into this for you. Thank you for your time, TJ Upton, General Manager

August 09, 2023

Dealership Rating
Employee Rating

Professional and timely. Appreciated the evaluation and free car wash. The prices are too much for me. More

by RYNESS.FRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 16, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your recent service visit at Niello Volvo Sacramento. Glad to hear you were happy with your evaluation and free car wash. We understand you can't work with us at the moment, but our team will be here for you whenever you need us next!

August 09, 2023

Dealership Rating
Employee Rating

Excellent valet service. The repair was fast with a final report. Communication was the best. I highly recommend them. More

by ROSEMARY.RALSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

Report | Print
Aug 16, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your recent service experience at Niello Volvo Cars Sacramento, Rosemary. We are happy to hear you were satisfied with both our repair and valet services! Our team will be here for you whenever you need us next!

July 14, 2023

Dealership Rating
Employee Rating

Shaun was my service advisor and he gets a 5 star rating from me Denice RasmussenHe took very good care of me and my husband.We drive from Lodi ca.He took very good care of my 2004 Volvo station wagon.I can More

by DENICE.RASMUSSEN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 26, 2023

Niello Volvo Cars Sacramento responded

This is what we love to hear, Denice! We're so glad you had such a great experience with Shaun, and we'll be sure to pass along your compliments so he knows what a great job he's doing. See you for your next service visit!

1
...
13
14
15

Dealership Inventory (210 Vehicles)

new 2026 Volvo XC90 Plug-In Hybrid car, priced at $87,620
2026 Volvo XC90 Plug-In Hybrid
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
$87,620
View Details
used 2018 Volvo XC60 car, priced at $21,440
2018 Volvo XC60
used
MAROONBROWNLEATHER*CRYSTALWHITEPEARL exterior
Automatic
All-wheel Drive
$21,440
View Details
new 2026 Volvo XC90 car, priced at $71,945
2026 Volvo XC90
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
$71,945
View Details
new 2026 Volvo XC90 car, priced at $72,720
2026 Volvo XC90
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
$72,720
View Details
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $81,995
2026 Volvo XC90 Plug-In Hybrid
new
Bright Dusk Metallic exterior
Automatic
All-wheel Drive
$81,995
View Details
new 2026 Volvo EX30 car, priced at $47,055
2026 Volvo EX30
new
Crystal White Metallic exterior
Automatic
All-wheel Drive
$47,055
View Details
View All Inventory