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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 6

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
150 Reviews
4.9

150 Reviews

Write a Review

150 Reviews of Shaun Dortch

April 19, 2025

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Employee Rating

Great service! Shaun really goes above and beyond. He respects my needs. Will definitely be back. More

by germanhorses
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2025

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Employee Rating

My vehicle prematurely notified for a maintenance check and Shaun accommodated me as a courtesy. Highly appreciated! More

by ETSORO_STMATTS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 13, 2025

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Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! More

by AMYOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Carpenter, Rick Fuentes, Matthew Jeffery, Ken Elvis, KC Ramos, Nathan Sheldon

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Apr 13, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2025

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Employee Rating

Excellent customer service, I feel valued as a longtime customer! Been a customer for over 20 years. More

by REJJIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes, Matthew Jeffery

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Apr 08, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 04, 2025

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Employee Rating

Great personalized service and extremely skilled workers. Will come back to have my cars serviced. More

by JAPHETS1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2025

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 26, 2025

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Employee Rating

Service was excellent and I was pleased with the customer care. I am extremely satisfied with the how quickly I was out with a serviced clean automobile. More

by LSOTELO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 25, 2025

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Employee Rating

Shaun is always great at keeping me updated on the status of my service. He also went above and beyond to get me information on my registration that DMV failed to send. Niello has a great team starting with More

by LITTLESISBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Shaun was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 22, 2025

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Employee Rating

My service advisor, Sean Dortch, is very helpful, friendly, and reliable and has always provided excellent customer service. I am very happy with Niello Volvo and have been working with Sean for over More

by SHAWN.HARDESTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 25, 2025

Niello Volvo Cars Sacramento responded

Shawn, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you for choosing Niello Volvo Cars Sacramento. We look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 01, 2025

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Employee Rating

Customer service exceeded our expectations. We love our new car but how they treat their customers will make us repeat buyers in the future. More

by CARAGILL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Howard, RJ Moore

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Mar 03, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! TJ Upton General Manager tupton@niello.com (916) 245-2231

February 24, 2025

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Employee Rating

I've been brining my S90 2020 and XC70 2013 for service at Niello Volvo, and every time, the service has been exceptional. Their expertise with Volvo is clear, and Shaun Dortch always goes above and beyond More

by Jorge Palacios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 25, 2025

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department, Jorge! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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