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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 7

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
141 Reviews
4.9

141 Reviews

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141 Reviews of Shaun Dortch

January 05, 2025

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Employee Rating

Shaun is very good at his job, and it is much appreciated. Let me know exactly what was going on during the service of the automobile. More

by DAVID.RODIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Niello Volvo Cars Sacramento responded

David, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 31, 2024

Dealership Rating
Employee Rating

Shaun was very welcoming, open, professional with a flair to help. It was a fabulously wonderful experience. Great Job folks!!!!! More

by PGODONOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 28, 2024

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Employee Rating

Clean facility, nice people. Code machine is difficult to use. Service done on time as promised More

by nkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Carpenter, Ken Elvis, KC Ramos, Nathan Sheldon

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Dec 31, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 27, 2024

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Employee Rating

Great courteous service Keep me well informed and answered all my questions awesome valet service More

by HMWTSALAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Dec 31, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 26, 2024

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Employee Rating

Shaun was able to troubleshoot an issue that had been bothering me for a long time. The issue is now handled. Thank you for the great efforts and service More

by JEROME.KEYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Jerome, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 25, 2024

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Employee Rating

Always treated exceptionally well at this dealership. Make leasing so easy and explain it so well More

by DEENIEMARY007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Howard , Brian Machado, Bailey

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Nov 26, 2024

Niello Volvo Cars Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. TJ Upton General Manager tupton@niello.com (916) 245-2231

November 17, 2024

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Employee Rating

Shaun and Michelle were very friendly, professional and able to trouble shoot a missing part, to allow everything to be done in one appointment. I was contacted frequently by Michelle to update me on prog More

by VABROWN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle was my first contact by phone to arrange appointment for service. I discussed additional need of a part which fell off my car. She looked into it and was able to order the part. It arrived on day of service and everything accomplished.

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Nov 18, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun, Michelle met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 12, 2024

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Employee Rating

Shaun is always amazing! He gets us in and out and solves our problem every time. Highly recommend. More

by COOPER.AMANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review, Amanda. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 10, 2024

Dealership Rating
Employee Rating

The service was completed when promised, no additional work was required.Neillo Provided me with a loaner car at no cost. Another excellent experience. More

by REG.YOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

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Nov 11, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 08, 2024

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Employee Rating

Always willing to help fix any issue. Good customer service. Easy access to dealership off the highway. More

by Taylor
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Niello Volvo Cars Sacramento responded

Thank you, Taylor! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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