Shawn Mock | Page 30

You we’re able to get our car service in a timely manner kept us updated when the part arrives and was completed again thank you for your service kept us updated when the part arrives and was completed again thank you for your service More

by SGTROCK743 Verified Customer Verified Customer

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Great experience with customer service it was a pleasant surprise as other dealers didn’t do a good job on this surprise as other dealers didn’t do a good job on this More

by jorge_rodz Verified Customer Verified Customer

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Terrible wait time for an oil change. 4 hours. First and last time I will come to this dealership. My service advisor was ok. last time I will come to this dealership. My service advisor was ok. More

by davidcasiano315 Verified Customer Verified Customer

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Very nice facility with a decent service process. The employees were very friendly and professional. employees were very friendly and professional. More

by dgood68258 Verified Customer Verified Customer

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Four phone calls placed on hold for 14 minutes each call. Service, & parts dept. upon arrival another wait Poor service all around Service, & parts dept. upon arrival another wait Poor service all around More

by Wade Verified Customer Verified Customer

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Initially I bought this car certified used by Jeep on 7/4/2020 and about 2-3 months after having the car there was a issue with the fuel system. The service manager worked with me which I appreciate howe 7/4/2020 and about 2-3 months after having the car there was a issue with the fuel system. The service manager worked with me which I appreciate however since that, I’ve had to have the radio replaced and now when I have on the ac I can hear the fan. The process for me to get the radio replaced took weeks!! The issue did end up getting resolved with the radio but it seems every time something is fixed something else goes wrong with this car. I’ve leased a Jeep and now finance one and my experience here has not been the greatest. I love Jeep but tell me how would you feel if every time you fix one thing something else goes wrong!! FYI the car only has 65k miles!! More

by Ldwilliams2913 Verified Customer Verified Customer

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1You waited on the phone for 45 minutes and you don’t know what’s going on with your vehicle no one is calling you back too many problems and then on management know what’s going on with your vehicle no one is calling you back too many problems and then on management More

by philoproger77 Verified Customer Verified Customer

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Excellent customer service and would recommend them to my friends. Continue the great work. Thank you friends. Continue the great work. Thank you More

by johnp80_2000 Verified Customer Verified Customer

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Good overall service and Shawn was very helpful, hope he can continue to be out service advisor. can continue to be out service advisor. More

by sol0 Verified Customer Verified Customer

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Very professional and courteous. They made every effort to make an out-of-stater fill at home. to make an out-of-stater fill at home. More

by ronreed1945 Verified Customer Verified Customer

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