Shawn Ortiz | Page 3

30 years and 10 leases later, Dana Lincoln Ford is still my go to place for all of my cars. Transparency and honesty keep me coming back. The prices cannot be matched. The service is amazing. Thank you P my go to place for all of my cars. Transparency and honesty keep me coming back. The prices cannot be matched. The service is amazing. Thank you Peter Masullo and Shawn Ortiz. We both are a pleasure to work with and I highly recommend you. I love my Lincoln Corsair! More

by StaceyFadl Verified Customer Verified Customer

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The managers and sales ASSOCIATES at this dealership are quick and efficient. I told them what I was looking for, and I was in and out less than two hours. quick and efficient. I told them what I was looking for, and I was in and out less than two hours. More

by Sanselmo1986 Verified Customer Verified Customer

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Nice employees. Very attentive. Not too pushy. Process moved along very smoothly. Enjoyed the whole experience Very attentive. Not too pushy. Process moved along very smoothly. Enjoyed the whole experience More

by greene18.terry Verified Customer Verified Customer

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Aslan is a very knowledgeable, calm and friendly Salesman. Who took his time to explain and show me each Vehicle I was interested in. After purchase, He showed me each feature that the Vehicle had Salesman. Who took his time to explain and show me each Vehicle I was interested in. After purchase, He showed me each feature that the Vehicle had and made sure I knew everything there was to know about the Vehicle before leaving. It’s funny because Aslan works on the Ford side of the dealership and was covering for Lincoln sales people for that day but he had knowledge of all the options and different models that Lincoln had. Aslan is very good at what he does whether it be a Ford or Lincoln. A big thank you to shawn the sales manager for giving me a great deal. See you guys again in 36 months! More

by rbstatenisland Verified Customer Verified Customer

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James did an amazing job! He was supportive, engaged, and communicative throughout the entire process. I’ve been with Ford for many years, and with this experience, I will abs He was supportive, engaged, and communicative throughout the entire process. I’ve been with Ford for many years, and with this experience, I will absolutely continue. More

by avazquez523 Verified Customer Verified Customer

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We were overcharged taxes on this lease it states on contract 1278 was charged 2024. Bo have contacted sales manager writing two emails to address my concerns and have not received any response from the contract 1278 was charged 2024. Bo have contacted sales manager writing two emails to address my concerns and have not received any response from the sales manager. I have expressed my concerns to finance managers Shawn Ortiz and Ryan Peters they both confirmed in an email that we were charged 2024 for taxes on our lease when the taxes were 1278.00 which is stated in our lease agreement. As per my conversation and email with Shawn Ortiz and Ryan Peters we were charged 2024.00 for taxes, 175.00 document/ Aquistion fee and 400.00 for first month. And 197.00 DmV fees. This breakdown is incorrect we should have been charged 1278.00 for taxes. I gave a deposit of 2597.50. I am owed a refund for my overpayment of taxes which both finance managers agreed to in their email response. We have been a loyal for customer for over 20 years and we are extremely disappointed with the lack of response and acknowledgement from this dealership regarding our concerns. I am really hoping that this is a calculation error and not a dealership trying to defraud a loyal customer. More

by Cmalewich Verified Customer Verified Customer

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Ryan really helped me out. I knew what I wanted and he got me in quick. He was efficient and easy to talk to. He really went out of his way for me on this car. I knew what I wanted and he got me in quick. He was efficient and easy to talk to. He really went out of his way for me on this car. More

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Ryan Mahon is the man! He was able to get me into the car I wanted while remaining professional and courteous. Frank, Shawn, and Ryan are gentlemen when it comes to selling He was able to get me into the car I wanted while remaining professional and courteous. Frank, Shawn, and Ryan are gentlemen when it comes to selling new cars. My experience was smooth and hassle free. More

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Every time I go to Dana I get full customer service. I have been dealing with this dealer for more than 20 years and I have no negative comments about them. Pietro also was very attentive and helpful I have been dealing with this dealer for more than 20 years and I have no negative comments about them. Pietro also was very attentive and helpful when he served me and my daughter. More

by joeysworld629 Verified Customer Verified Customer

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Working with Jeff and Shawn Ortiz was a pleasure. They took a difficult situation and made it seamless for me. Jeff is down to earth and easy to talk to and not your typical car salesman which I LO They took a difficult situation and made it seamless for me. Jeff is down to earth and easy to talk to and not your typical car salesman which I LOVED. As for Shawn, I could sing his praises all day. Definitely helped me out a lot, with not one but two purchases. More

by Kbraadt3 Verified Customer Verified Customer

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