Shawn Saunders | Page 46

I love my new car! Bourne's was fast, efficient and went above and beyond to get me the car I was hoping for! They worked with my schedule to get my out of state regist Bourne's was fast, efficient and went above and beyond to get me the car I was hoping for! They worked with my schedule to get my out of state registration thru quickly. More

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Impressive inventory and quality of vehicles! I have driven past your place for a few years and always thought that when it came time for me to purchase another vehicle I would check you out. I l I have driven past your place for a few years and always thought that when it came time for me to purchase another vehicle I would check you out. I liked the one pricing, no pressure shopping and appreciated being able to test drive a vehicle on my own. Jose showed me each vehicle I was interested in and Shawn was able to work with the banks to get me a decent finance rate. I much appreciated the service. More

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Trey and Sean are the man Trevon and Sean are the man :) Service was excellent very quick and very efficient the sales team did an excellent job from start to finish with sor Trevon and Sean are the man :) Service was excellent very quick and very efficient the sales team did an excellent job from start to finish with sorting out the purchase of my new mini Cooper that we love. Everything was handled in a very prompt and courteous way and it has been by far the most fair and decent experience I've ever had with purchasing a vehicle More

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Great customer service! Sometimes things don't go as smoothly as you want, but without good customer service things could turn out to be disastrous. Bourne Auto truly worked Sometimes things don't go as smoothly as you want, but without good customer service things could turn out to be disastrous. Bourne Auto truly worked at making my car buying experience as great as humanly possible. There were some bumps in the road, but they worked with me till I was not only satisfied with the car that I bought, but I was very happy with my purchase! Thank you Scott and Sean and everyone at Bourne! I am very happy with my Ford Edge! More

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Return Customer This is our second car purchased from Bourne. I'd say that is a recommendation on its own. Initial contact was Amy through internet sales. Always This is our second car purchased from Bourne. I'd say that is a recommendation on its own. Initial contact was Amy through internet sales. Always on top of inventory and helped with questions on available cars. Mario our sales guy was also extremely professional and helpful through the process. Shawn put the final details together. Very knowledgeable in that whole process. Jose jumped in on the pick up day to help. All around a great team. Their pricing policy is a good idea that I wish other dealerships would follow. The No hassle pricing is right on target and fair. More

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Great Experience! The process was easy, No pressure buying, no haggling, cars are priced to sell for a good value, not over priced. Really easy closing, no hidden fees The process was easy, No pressure buying, no haggling, cars are priced to sell for a good value, not over priced. Really easy closing, no hidden fees or hidden information. They are very transparent and that makes you feel good about your purchase. They also don't pressure you an don't buy anything you don't want. More

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Very helpful and professional & every concern was addressed. My experience was excellent!! Sales and Finance staff were very professional and helpful with every step of the process. Would definitely do busine My experience was excellent!! Sales and Finance staff were very professional and helpful with every step of the process. Would definitely do business with Bournes again. More

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A Hidden Gem! We have been shopping around for a Cadillac SRX. We have visited a couple Cadillac dealers as well as some used car dealers. Like everyone we had a pr We have been shopping around for a Cadillac SRX. We have visited a couple Cadillac dealers as well as some used car dealers. Like everyone we had a price in mind that we were comfortable with paying. We saw on the Bourne website they had a couple SRX's. We had been to another dealership earlier in the day and decided to swing by Bourne on our way home. BEST DECISION WE COULD HAVE MADE! We drove on to the lot and business was BOOMING, which we felt was a good sign. Tons of cars. We spotted one of the SRX's and looked it over. What a pleasure to have the price and mileage posted on the windshield. We walked the lot taking note of some other models we might want to consider and then made our way inside to the showroom to speak with a salesperson. We were promptly greeted by 2 young ladies at the front desk and immediately introduced to smiling Jose Garcia. Jose could give lessons to other car salespeople. Friendly but not fake or over the top, knowledgeable, and respected our time and got right down to work with us. We drove the SRX and met back with Jose, he explained our option of putting a deposit down to secure the car, which we did, just to give us a little time to be sure. We walked around the lot a bit more and any staff member we came across was smiling, pleasant, said "hello", just gave us a good vibe about Bourne. We moved forward with the purchase and in all my years of purchasing cars, NEVER have I had a salesperson like Jose, who noted the questions we had about the car and the few issues, we had a email the next morning with answers to ALL our questions as well as a menu from Shawn in the finance department outlining our options for additional coverage. We asked Jose if we could finalize the sale and pick up the car the next day. "of course, no problem" was his response. He touched base with me through out the day confirming that he somehow managed to get the extra key we requested made and had the car detailed. We live about 40 minutes away and I work till 5. Again "no problem" said Jose, he'll be there and car will be ready. We arrived, again greeted warmly and showroom was busy but Jose made eye contact, waved to us and said he would be right with us. Waited just a few minutes Jose took us to Dave Olson, yet another friendly, professional, he had our file, went thru all the details with us, BOOM we were back with Jose, who had put our plates we had brought with us on our new car, took us outside and walked thru the car with us an made sure we were happy and comfortable, WHICH WE WERE!! My husband spotted a coupe in the lot which he liked the look of and inquired about it to Jose, even though it was after 7:00 p.m. (posted closing time) he brought us back inside to his desk printed the info sheet and car fax and said if we liked we could take the car out for a drive. We thanked him and said we would look over the info sheet and contact him to schedule a time to come back. All in all a WONDERFUL experience. WE WILL BE BACK! Thank you Jose! More

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Great service, awesome car! Jose, Mike, Matt and Shaun were superb! This dealership has Always great customer service and inventory of cars they provide are top notch!!! Thank Jose, Mike, Matt and Shaun were superb! This dealership has Always great customer service and inventory of cars they provide are top notch!!! Thank you!!! More

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Great! Best experience ever buying a car. This is my second car at Bourne's. Recommend it to everyone I know. Professional, friendly, really caring employees Best experience ever buying a car. This is my second car at Bourne's. Recommend it to everyone I know. Professional, friendly, really caring employees and great prices! More

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