Shawn Saunders
Shawn Saunders at Bourne's Auto Center

Shawn Saunders | Page 50

Finance Manager

Bourne's Auto Center

135 Belmont Street
South Easton, MA 02375

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5.0
584 Reviews
5.0

584 Reviews

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584 Reviews of Shawn Saunders

September 10, 2015

Dealership Rating

Great to work with It was our first time purchasing from Bourne's Auto Center. We worked with Tanya in sales and the everything went great. We purchased a 2015 Ford Fusi More

by Markj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Olson , Tanya Marsden

Sep 20, 2015

Bourne's Auto Center responded

Thank you for your business and for awarding our team with a 5 star review! It was a pleasure assisting you with the purchase of your Ford Fusion. We are thrilled that you enjoyed our "No Hassle" pricing and customer service commitment. Your recommendation is extremely important to us and we look forward to providing those customer with the same experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 15, 2015

Dealership Rating

Thank you! Let me start by saying I'm probably one of the worst customers this place has ever had, and let me finish by saying I am eternally grateful for how th More

by transmigratory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado , Alyssa Dowgos

Jun 20, 2015

Bourne's Auto Center responded

Thank you for your business and your amazingly kind words about our staff. It was a pleasure assisting you with your purchase and finding the vehicle best fit your needs. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 13, 2015

Dealership Rating

Far away from this dealer. I buy Lexus ct from this dealer. I spent money for this car $20,990.First day I drive back home. This car had a noise from front wheels.They said from More

by natthapon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jake Nevens

Jun 30, 2015

Bourne's Auto Center responded

Thank you for your business and for taking the time to review your experience. Unfortunately you are not completely satisfied with your purchase and we apologize for that. I had the opportunity to speak with you and explain our view point and you still are not completely satisfied. When you returned with the vehicle we had our Service Manager and General Sales Manager drive the vehicle with you. Neither of our employees could find anything wrong with the vehicle, yet you were adamant that we replace the tires. Unfortunately, we could not find any reason that this would be necessary. If you have any future questions or concerns please do not hesitate to contact me directly. Thanks Again, Michael Kelley General Manager

Jun 13, 2015

Bourne's Auto Center responded

I am sorry to hear about your experience. I would like to understand the current situation and resolve this for you. If you could contact me directly Monday at 508-230-2903 it would be greatly appreciated. Michael Kelley General Manager mike@bournes.com 508-230-2903

Jun 13, 2015

Bourne's Auto Center responded

I personally cut your check for $3,000 yesterday, I have it in my office. Do you have time to visit our dealership this week to get your check and we can inspect and remedy your tire issue? If not, I can mail your check on Monday no problem.

Jun 13, 2015

Bourne's Auto Center responded

Ok, Let me talk to our team hat looked at the vehicle on Monday and we will figure out a plan from there. I printed the check yesterday, controller would sign and mail on Monday, that is why they didn't have it today, accounting is not open.

Jun 13, 2015

natthapon responded

I change car almost every 3 years. because my job is delivery food and do Uber driver that why I need a good car. last time I buy the use car from dealer . I tell them to change a new tire because it worn and bad condition. they do it . But you guy said it cover only something for safty not include tire .I understand if I use this car for 2-3 weeks but I just got this car from you. It should be complete right?. I try to call Jake and leave massage to call back and call again talk to operator tell Jake call me back but never call. I want to know how you gonna do this problem. And You guy still owe me the check $3,000 pls sent it to me on Monday coz I don't want to call and asking again.Today I ask my friend about lawyer. I don't wanna sue you guy . Jake got commission fee from me so easy. I'm not picky. Just talk and pay.but you guy made me headache about this. thanks

Jun 13, 2015

natthapon responded

I just go to see you guy today this morning and asking about my check why he said not yet until Monday. You know I leave in Natick it so far from you guy. and today your mechenic inspect this car already. He test drive and tell me about the problem from tires. If you say change a new tire and check a problem completly.I will bring this car to your dealership on Monday. But if you want me go to talk again. I don't want to do that. Just let me know how you want to do. thanks

Jun 14, 2015

natthapon responded

ok. Just let me know that you want to fix it or not . If not pls send the check to my house on Monday. Let me know as soon as possible because I have so many thing to do on next week. thanks you.

Jun 15, 2015

natthapon responded

Hi, Michael I just wanna make sure that you sent my check today already?.

May 08, 2015

Dealership Rating

Buy your next car at Bourne's Auto Best car buying experience I ever had Shawn Saunders the Service Manager is an excellent communicator All aspects of the purchase were explained cor More

by George and his CX-5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Pair , Andrew Gesner

May 16, 2015

Bourne's Auto Center responded

Thank you for your 5 star review! We are thrilled that we were able to earn your business and provide you with the best car buying experience you have had. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 29, 2015

Dealership Rating

This is the 4th or 5th car we bought from Bournes. We have always had a good experience at Bournes when buying a vehicle. Everyone is great to work with. I highly recommend especially if you want a l More

by mev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Kelley, Carlos Machado , Mike Clark, Alyssa Dowgos, Jake Nevens

May 07, 2015

Bourne's Auto Center responded

Thank you for your business and for taking the time to review your experience. Your recommendation is extremely important to us and we look forwarding to providing those customers with the same "No Hassle" experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 27, 2015

Dealership Rating

Excellent service, excellent vehicle! My wife and I just purchased our second car in less than a year from Bourne' Auto Center and we couldn't be happier with the product or service. Thei More

by Tim Lowney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Gesner

May 07, 2015

Bourne's Auto Center responded

Thank you for your pre-owned vehicle purchases over the past year. The true measure of our customer satisfaction is when customers return for another vehicle. It has been a pleasure assisting you with your purchases. Shawn does a great job training our team and insures every customer is fully satisfied, to think he has been with us for 7 years! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 10, 2015

Dealership Rating

Amazing Dealership! I live in Wells, Maine and I found Bourne's Auto Center on line while searching for a Hummer H3. I contacted the dealership for info on the vehicle an More

by Holly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Benner

Apr 16, 2015

Bourne's Auto Center responded

Thank you for taking the time to review your experience and awarding us with 5 stars! We appreciate your business and the great distance you traveled for your pre-owned vehicle purchase. It was a pleasure assisting you with the purchase and after the purchase to iron out your windshield issue. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 07, 2015

Dealership Rating

.•:*¨¨*:•.5.•:*¨¨*:•.STARS.•:*¨¨*:•.PERFECT.•:*¨¨*:•.THANKS! I purchased a 2008 Honda CRV from Bourne's Auto Center in the middle of the monumental winter we just experienced. I test-drove after the first BIG st More

by Vineyard Bound
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2015

Bourne's Auto Center responded

WOW! Thank you for your 5 star review! You definitely have to teach us how to make those cool stars! It was a pleasure assisting you with your Honda purchase. Thank you for your kind words about Shawn and Seng, they are loyal professionals and we are fortunate to have them as employees. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 06, 2015

Dealership Rating

Great Experience! I purchased a 2012 Infiniti from Bourne's Auto recently. I dealt with Shawn Saunders and Andrew Gesner. They made my car buying experience a pleasure. More

by Cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Gesner

Apr 09, 2015

Bourne's Auto Center responded

Thank you for your business and your 5 star review! It was a pleasure assisting you with the purchase of your 2012 Infiniti. Shawn and Andy truly appreciate your kind words. We are thrilled you love the Infiniti. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

March 31, 2015

Dealership Rating

No pressure purchase Matt, Shawn and Carlos were absolutely the Best! I have been in Hospitality business for 21 years and their proffessionalism, customer service and ab More

by Norbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado

Apr 01, 2015

Bourne's Auto Center responded

Thanks Norbert! We are thrilled that you thought our team was top notch especially considering your experience in the hospitality business. We truly appreciate your business and for taking the time to write these kind words about our staff. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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