Shawn Saunders | Page 50

Great car buying experience. No hassle. Very professional and they valued my time. The entire process of test driving, completing the application and processing the paperwork was less than a dentist appointm and they valued my time. The entire process of test driving, completing the application and processing the paperwork was less than a dentist appointment without the pain. Both John Benner and Shawn Saunders were great to deal with. Great job guys!! Both my wife and I are Bourne converts. More

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I was in an accident and needed a car quick to continue my job. I was treated kindly and efficiently. There prices are the best and the atmosphere is comfortable without pressure like other dealerships. Th my job. I was treated kindly and efficiently. There prices are the best and the atmosphere is comfortable without pressure like other dealerships. The staff were knowledgable and helpful in what otherwise could be a stressful time! I highly recommend a visit great selection with reasonable prices. More

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From start to finish, everyone I worked with was professional and courteous. I worked primarily with Jake Nevens, but also worked with Shawn Saunders and Carlos Machado. The car I liked had some b professional and courteous. I worked primarily with Jake Nevens, but also worked with Shawn Saunders and Carlos Machado. The car I liked had some blemishes, but they fixed them perfectly and without hesitating. I was very impressed with their desire to satisfy me. I researched the price thoroughly and got a great value on the trade and the new (new to me) car - and the no-haggle policy is fantastic. If you dislike the traditional process, go to Bourne's because they've got it figured out. The place was packed each time I went there, but they handled the traffic well and made sure that people weren't left waiting around. I will return, hopefully soon to replace my wife's car and recommend the dealership highly. Great price, great value, and great service. More

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I went to Bourne's to look at a particular pickup truck I saw advertised. When I saw the truck in person it was just as shown in the ad. I was quickly taken care of and given a key to test ride. One truck I saw advertised. When I saw the truck in person it was just as shown in the ad. I was quickly taken care of and given a key to test ride. One issue I found was addressed and I was called back a few days later to test it again before deciding to buy. I was pleased with it and decided to purchase. They were able to complete registration and finance quickly so I could pick it up on my schedule. More

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Great experience. Jake, Shawn and Andy did everything they could to get me in my new Mercedes. No pushy salesman and very professional. Would absolutely recommend to any one looking to buy a great used c they could to get me in my new Mercedes. No pushy salesman and very professional. Would absolutely recommend to any one looking to buy a great used car. Thanks guys! More

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Went car shopping towards the end of the day in adverse weather conditions Jake and the rest of the staff were great and attentive to our needs and questions. Will do business with this dealership again. weather conditions Jake and the rest of the staff were great and attentive to our needs and questions. Will do business with this dealership again. More

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I can't say enough nice things about this auto center. Everyone was friendly and knowledgable. The best place for hassle-free shopping. They let me take it to my own mechanic prior to purchasin center. Everyone was friendly and knowledgable. The best place for hassle-free shopping. They let me take it to my own mechanic prior to purchasing for a complete check. A few minor things, which they fixed. I live in Rhode Island, so it needed to have the VIN number checked by a RI police department, which they took care of for me on the day they delivered it to my home. I will highly recommend these guys! More

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UPDATE: I was contacted and Bourne's made it right. I am very satisfied now and would consider another purchase from them. At first, I didn't expect much from a used dealership but after reading a I am very satisfied now and would consider another purchase from them. At first, I didn't expect much from a used dealership but after reading almost 100% positive reviews, I decided to pursue a 2007 Honda they had for sale. I planned to fly out from DC and drive the car back because the trim level is hard to find. I sent an inquiry through and Shawn Weir replied. I asked for pictures of the tires (as there were no clear pictures of them) to which I received a reply that they were in "excellent condition". I sent another e-mail describing my situation, asking Mr. Weir to give the car a good assessment and to give me a call so that I could leave a deposit. After two days and no response, I decided to give Mr. Weir a call and left a deposit and told him my plans to fly out. We spoke again and I confirmed my travel plans and I was assured the car was ready to go. I arrived that day and asked for Mr. Weir and I introduced myself to him and received a strange look from him. He didn't know who I was and wasn't expecting me. The car was brought to me, fully warmed up, and I test drove it around. The car ran perfectly but still had dog hair from a previous owner and visible dirt on the seats. Every plastic part was lathered in Armor all protectant but I assume this is a standard for them. I had to ask twice for the dirt to be cleaned, there was still dirt but it was much better. I drove 500 miles back to DC without incident. I got it registered and tagged and started the car a few days later and noticed that it would stall almost everytime I would clutch in while driving cold. On one occasion, I started it and went inside my house and came back outside to find the engine off. It also idled rough and ran rich. It ran perfectly fine once warmed up. I contacted Mr. Weir and after not hearing back for three days, I contacted Mr. Saunders, who directed me to the service manager. Mr. Clark told me this wasn't an issue for them and there was nothing he could do about it as they would incur no costs for the repairs needed. I made Mr. Saunders aware of the situation and have not received a response. I did my own research and had my mechanic perform a valve adjustment and change the spark plugs, which fixed the issue. The clearances on the valves were out of spec and had most likely been that way when I purchased the car. So much for their "rigorous safety and maintenance inspection". On the other hand, Mr. Machado was great to work with and I really appreciated his help and professionalism. More

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This was my second purchase at Bournes Auto. I have referred multiple people to the dealership based on the level of service I have experienced. Jake was attentive and and Shawn worked on getting me t referred multiple people to the dealership based on the level of service I have experienced. Jake was attentive and and Shawn worked on getting me the best deal for my trade. The convenience of being able to use their mobile site and desktop site to review inventory was helpful Made the entire experience easy. I will continue to share my experience with friends and co-workers. Thank you Jake, Shawn and Mike More

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Jake was a pleasure to buy from. The no pressure atmosphere was not what i'm used to, but overall a favorable experience. Love the car so far and although they don't budge on price, you won't find a atmosphere was not what i'm used to, but overall a favorable experience. Love the car so far and although they don't budge on price, you won't find a better deal from another dealership. More

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