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Shelby Smart
Shelby Smart at Colonial West Chevrolet of Fitchburg

Shelby Smart

Sales and Leasing Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.8
5 Reviews

Industry Experience

5 mos

4.8

5 Reviews

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5 Reviews of Shelby Smart

February 04, 2026

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Employee Rating

I want to thank the whole team at Colonial West in Fitchburg Ma. I have never experience the service that I received. I went in there and I had a price range and a monthly payment plan and they met my More

by rgoguen55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Ivan Vargas, Vincent Locher, Coby Smart, Maynor Aguilar, Robby Dodd

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Feb 05, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I am thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. It’s great to know that our team, especially Shelby, made you feel at home and helped you find a vehicle that fits your needs. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 07, 2026

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Employee Rating

Great experience would highly recommend! Shelby & coby were a pleasure to work with went above and beyond to make sure everything went smoothe. Would definitely be back. Thank You! The More

by christine.longley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

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Jan 07, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you, Christine! I truly appreciate your kind words and am thrilled to hear about your great experience at Colonial West Chevrolet of Fitchburg. It's wonderful to know that Shelby and Coby were able to assist you and make your visit smooth. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 31, 2025

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Employee Rating

Excellent customer service very informative. The best dealership by far. Don’t change a thing…… thanks for everything!! More

by Paullynatick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Coby Smart, Jeff Chandler

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Jan 01, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review, Paul! I truly appreciate your kind words about the excellent customer service you received at Colonial West Chevrolet of Fitchburg. It's great to hear that you found us informative and that you consider us the best dealership. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 24, 2025

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Employee Rating

Customer service and both seem to perform their duties above and beyond. That's all More

by legeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Dec 25, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I'm glad to hear that you had a positive experience with our customer service team at Colonial West Chevrolet of Fitchburg. We strive to go above and beyond for our customers, and we appreciate you sharing your thoughts. We hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 12, 2025

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Employee Rating

John and Shelby made the process of buying my car simple quick and easy. I was very busy and expressed that in the beginning of the sales process. They listened to my concerns and made the process of buying More

by Craig
Recommend Dealer
Yes

Other Employees Tagged: John Lane

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Dec 13, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to write such a great review, Craig! I'm so glad to hear that John and Shelby made your car-buying experience simple, quick, and easy at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and I truly appreciate you taking the time to share your experience. Our team looks forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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