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John Lane
John Lane, Business Development Manager, Colonial West Chevrolet
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John Lane

Business Development Manager

Colonial West Chevrolet

314 John Fitch Hwy
Fitchburg, MA 01420

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Dealership Experience

8 yrs, 11 mos

Industry Experience

30 yrs, 11 mos

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3 Reviews of John Lane

October 29, 2018

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"New Truck Purchase"

- tkilroy

I was initially contacted by John Lane following an Internet inquiry . John was the first to contact me after several emails to many dealers. John also took the time to talk to me via phone . Upon arrival at the dealership I met Bill McMahon. Bill was excellent to work with and I highly recommend him . Will recommend him as well as Colonial West !

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Recommend Dealer
Yes

Other Employees Tagged: Bill McMahon

August 15, 2018

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"*The most frustrating experience ever*"

- FR

After trying to communicate with this dealer for several weeks, I finally made an offer that I could live with. Even if I was trying to buy a 100,000 dollar car this salesman was more frustrating that my ex-wife. Not only he was frustrating but offer no value. I asked simply questions about the car, but not a clue. I didn't need help with financing etc, still He took over 16 hours to type up a simple purchase & sales agreement, then another 8 hours to simple send and RMV form to the insurance. He would not follow simple instruction. I got so frustrated that end up canceling the purchase. Buying a car should not be carry in such fashion especially after agreed on a price. How ridiculous is that...? Just terrible!!!

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Recommend Dealer
No
Aug 20, 2018

Colonial West Chevrolet responded

FR, at Colonial West Chevrolet, we look to meet and exceed the consumers expectations. As a team we work hard to deliver quality customer service and we have established a favorable online reputation over the past several years. That said, sometimes we fall a bit short on expectations and we look at that as an opportunity to learn about our process and hopefully improve it. I read all of reviews that we receive and when I find any like yours I want to reach out personally to see if there is anything we could have done better. I realize that delays on paperwork can be frustrating and we certainly could have expedited the process and look to learn from it. If you are open to speaking with me directly regarding your visit and concerns, I am happy to speak with you. Geno Neagle General Sales Manager Colonial West

June 24, 2017

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"Excellent experience "

- Higgs650

I had originally emailed John regarding a specific vehicle that I had seen online. When I arrived I was promptly greeted and introduced to John who in turn introduced me to Jeff. I have purchased several vehicles in my lifetime and shopping for a vehicle had always been as pleasant as a root canal. This experience was much different. I felt like I was buying a truck from a friend. Jeff was extremely helpful through the whole process. Getting me financed wasn't a simple task due to a recent divorce but they put in the work and went above and beyond expectations to get me the truck I have always wanted. On top of that, Jeff offered to buy me lunch while I was waiting and even though I declined the offer, he still offered me a portion of his own lunch in the off chance that I had changed my mind. I can't say enough good things about Jeff and the entire staff at Colonial West. I'm definitely a customer for life.

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Recommend Dealer
Yes

Other Employees Tagged: Jeff Neagle

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