John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

4.9
104 Reviews
4.9

104 Reviews

Write a Review

Dealership Experience

14 yrs, 4 mos

Industry Experience

36 yrs, 4 mos

104 Reviews of John Lane

April 24, 2024

Dealership Rating
Employee Rating

Pam and Tania were great scheduling my appointment. All service personnel were pleasant and all work was performed expeditiously. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Pam

March 30, 2024

Dealership Rating
Employee Rating

Called for an oil change and Tania was great scheduling my car for the next day. All service personnel were pleasant and my car was ready when expected. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Colonial West Chevrolet of Fitchburg responded

We cannot thank you enough for this glowing review of our service center, Linda! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 27, 2024

Dealership Rating
Employee Rating

I have never bought a car before, I thought a car sales team would be predatory or misleading (in the business sense) the sales team worked hard to get me an increasingly better finance rate without me hav More

by Myto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan Vargas, Carlos Silvera , Avery in cust service

Mar 29, 2024

Colonial West Chevrolet of Fitchburg responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Colonial West Chevrolet of Fitchburg. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 29, 2024

Dealership Rating
Employee Rating

My daughter’s vehicle needed brakes before a trip. I called Colonial and Tania was great scheduling an appointment for the next day. Jackie took her car in immediately and her brakes were fixed at a r More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan

Mar 01, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jackie and Tania were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2024

Dealership Rating
Employee Rating

I was leaving for a road trip to Florida. Jackie got me right in for an oil change and complete vehicle check. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Edison DaCosta, Jacqueline Quinlan , Shelley Dupre

Feb 19, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 11, 2024

Dealership Rating
Employee Rating

The process went very well. Vincent was a pleasure to work with. Everyone was very nice. More

by pmwayrynen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Locher

Feb 13, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your review. I'm glad to hear that you found the process of buying your vehicle from us to be enjoyable. I look forward to working with you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 29, 2024

Dealership Rating
Employee Rating

Last weekend I had my rear glass shatter from the cold air. Colonial West Service department towed my vehicle to the shop, ordered the new glass and had it replaced the very next day. As always very accom More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words. I feel our service department is what makes Colonial West Chevrolet of Fitchburg special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2024

Dealership Rating
Employee Rating

Today I purchased a vehicle from colonial West Chevrolet, and they are by far the best dealership I have ever dealt with. it was well worth the 90 minute ride to get there.Alex Breault the salesman and John More

by Podee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Breault

December 23, 2023

Dealership Rating
Employee Rating

I had an unexpected check engine light come on Wednesday morning. Jackie took me in without an appointment and fixed the issue within 2 hours. Great service! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Shelley Dupre

October 27, 2023

Dealership Rating
Employee Rating

Needed an oil change before a weekend trip. Shelly scheduled my appointment for that day and service personnel got me in and out quickly. Great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Shelley Dupre

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